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Thread: OmegaVPS.net down [MERGED]
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10-04-2006, 03:39 PM #1Junior Guru
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OmegaVPS.net down [MERGED]
Our main webserver which hold the OmegaVPS website, billing and support system is currently down. We are currently working with Peer1 to rectify the problem.
Thank you for your patience.
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10-04-2006, 03:43 PM #2Newbie
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Not able to reach omegavps
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10-04-2006, 04:32 PM #3New Member
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There is a massive outage in the Peer1 Miami data center right now that hosts the omegavps.net site and has been a problem for close to two hours now. Although our server is with selectVps, our server is down too since both are based in the same data center. tracerts to us and the omegavps.net site both fail after the 66.132.255.22 ip:
6 7 ms 8 ms 8 ms sl-bb20-mia-14-0-0.sprintlink.net [144.232.8.22]
7 6 ms 7 ms 7 ms sl-st20-mia-12-0.sprintlink.net [144.232.2.195]
8 22 ms 18 ms 18 ms sl-peer11-10-0.sprintlink.net [144.223.247.30]
9 19 ms 19 ms 19 ms oc48-pos1-0.mia-89p-cor-2.peer1.net [216.187.124.157]
10 24 ms 22 ms 21 ms 216.187.124.154
11 22 ms 22 ms 22 ms 66.132.255.22
12 * * * Request timed out.
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10-04-2006, 04:33 PM #4Junior Guru
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Mark, my server, with IP 216.87.220.92, is down as well. Kindly post updates here.
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10-04-2006, 05:04 PM #5New Member
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Originally Posted by amravit
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10-04-2006, 05:18 PM #6Junior Guru
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Ok, I will keep this thread updated with the situation and make a note of your IP address.
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10-04-2006, 05:26 PM #7Junior Guru Wannabe
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it's bad
www.omegavps.net
I received my VPS yesterday. Now the omegavps.net downs, my VPS downs too.
What's happening ?
Pinging omegavps.net [216.87.220.90]:
Ping #1: * [No response]
Ping #2: * [No response]
Ping #3: * [No response]
Ping #4: * [No response]
[No times available]
Done pinging omegavps.net!
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10-04-2006, 05:37 PM #8Junior Guru Wannabe
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My server 64.225.248.101 down ; (
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10-04-2006, 05:53 PM #9Web Hosting Master
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Is this an issue with Peer1? Any updates from them?
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10-04-2006, 05:58 PM #10Eternal Member
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Originally Posted by WN-Ali
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10-04-2006, 06:12 PM #11New Member
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Their network appears to be down. A lot of SelectVPS customer are also affected. Although at this time it is unclear if this is because of a network outage, or if the service was pulled by the upstream provider Peer 1. The Peer 1 data center is not able to provide any information on why the servers are unreachable.
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10-04-2006, 06:17 PM #12Retired Moderator
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Few threads splitted from other places, and now merged.
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10-04-2006, 06:18 PM #13New Member
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My server is down too 209.196.156.66
Last edited by adil55; 10-04-2006 at 06:33 PM.
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10-04-2006, 06:20 PM #14New Member
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Originally Posted by amravit
But unless we get word soon as to what is happening, we have no choice but to go to our contingency plans.
Good luck!Last edited by ArtieMcD; 10-04-2006 at 06:34 PM.
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10-04-2006, 06:49 PM #15Junior Guru
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Mark, any update so far?
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10-04-2006, 07:02 PM #16Retired Moderator
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No further update at this point. I spoke with someone at Peer1 about an hour ago and am promised an update shortly.
As we consolidated our services in their DC most communications are offline. Please check back here or omegavps[at]gmail.com.
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10-04-2006, 07:28 PM #17Newbie
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my server at selectvps is down also from around 5.5 hours now i have several sites and doing refunds regarding 100% network sla i gave to my clients i dont know what to say or what to do i cant yet reach robert
tikets are not answerd yet
happy i found some one to talk to because iam going crazy
amr
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10-04-2006, 07:42 PM #18Newbie
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My server with omegavps, 216.157.23.74 has been down for a while as well.
However, I am pretty sure my server is located in the Atlanta datacenter, not the Miami dc. I also did a whois on my server last night, showed it was in the Atlanta dc.
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10-04-2006, 08:03 PM #19Retired Moderator
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Sorry to hear that. Peer1's management team is opening up a call shortly so I should get some answers. I can't go into the Selectvps situation but I certainly can and will provide information on our situation which I am fairly sure having spoken to a couple of people is the same as theirs.
Peer1 is NOT having any downtime. The downtime is intentional and billing related. The fact that at least 4 companies that I am aware of are affected should indicate it is not us but upstream. But, I understand if people are skeptical.
Both Omega and Select and 2 others that I am aware of but don't frequent WHT buy from a large reseller at multiple Peer1 locations. I have discussed this situation with two of them. The issue is with that reseller NOT Peer1 and to be fair Peer1 has been up front about it and at least are returning our calls. We have direct access to Peer1 which is how we are able to discuss things with them as we are listed as secondary contacts on the account.
No one wants to run a business this way and while in that call we hope to negotiate something with them, our customers (or us) didn't ask for this as I know that we are fully paid up (actually prepaid) and I believe Select is also.
That being said, people need to be able to run their business. I know someone will ignore this and cause problems in their haste to get out but please send your welcome email or payment information to omegavps@gmail.com (feel free to blank your password but we need at least your ip, name etc) and we will refund it in full if you ask for it.
Please do not charge back or start a dispute as that will just trigger our payment methods to potentially block it and the account. Feel free to do so if you email us and do not receive your refund before noon tomorrow EST. I will be in the car for the next hour as I am just about to leave the office but hope to be on the phone with Peer working something out on the way.
Please note, we do not have access to your account information as it exists on one of our servers... in Peer1. That is why i need your welcome email or your payment/order confirmation.
Yes I agree this sucks and yes we hope to negotiate a direct agreement with Peer1 tonight but, until then if you need to go elsewhere at least you know what is happening.
Mods. Please lock the omegavps threads in VPS and Dedicated offers until such time that we resolve this so no one else sends in a payment.
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10-04-2006, 08:19 PM #20Eternal Member
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Originally Posted by GoGlay
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10-04-2006, 08:23 PM #21Retired Moderator
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Originally Posted by layer0
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10-04-2006, 08:25 PM #22Junior Guru Wannabe
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I just wonder when will my server back online ?
It's unfair that the trouble between your company & Peer1, all the customers like me go to the hell with the servers down.
Refund money is not the answer in business you know.
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10-04-2006, 08:26 PM #23Newbie
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hmm... I see, for some reason the dns lookup said it was in Atlanta, oh well, it doesn't matter that much to me, wether the server is in Miaimi or Atlanta
Address: 101 Marietta Street
City: Atlanta
StateProv: GA
PostalCode: 30039
Country: US
NetRange: 216.157.0.0 - 216.157.111.255
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10-04-2006, 08:26 PM #24Eternal Member
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Originally Posted by CoolRaul
edit: http://www.dnsstuff.com/tools/tracer...=216.157.23.74
Miami.Last edited by layer0; 10-04-2006 at 08:36 PM.
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10-04-2006, 08:33 PM #25Newbie
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yes and he started his own business with omgavps any how this not the issue layer0
issue my server down with selectvp from 6.5 hours now and cant reach or get answers from any one
what iam reading here regarding an issue with reseller is scary
i have offerd peer1 deal which was how much money u want how many servers
do i need to buy to get same prices select offer
the answer was scary none at what ever cash i pay nothing could get me same prices
i dont know what 2 say
amr
Originally Posted by layer0