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  1. #1
    Join Date
    Jan 2005
    Location
    Leeds, England
    Posts
    183

    OmegaVPS.net down [MERGED]

    Our main webserver which hold the OmegaVPS website, billing and support system is currently down. We are currently working with Peer1 to rectify the problem.

    Thank you for your patience.

  2. #2
    Not able to reach omegavps

  3. #3
    There is a massive outage in the Peer1 Miami data center right now that hosts the omegavps.net site and has been a problem for close to two hours now. Although our server is with selectVps, our server is down too since both are based in the same data center. tracerts to us and the omegavps.net site both fail after the 66.132.255.22 ip:

    6 7 ms 8 ms 8 ms sl-bb20-mia-14-0-0.sprintlink.net [144.232.8.22]
    7 6 ms 7 ms 7 ms sl-st20-mia-12-0.sprintlink.net [144.232.2.195]
    8 22 ms 18 ms 18 ms sl-peer11-10-0.sprintlink.net [144.223.247.30]
    9 19 ms 19 ms 19 ms oc48-pos1-0.mia-89p-cor-2.peer1.net [216.187.124.157]
    10 24 ms 22 ms 21 ms 216.187.124.154
    11 22 ms 22 ms 22 ms 66.132.255.22
    12 * * * Request timed out.

  4. #4
    Join Date
    Apr 2001
    Posts
    239
    Mark, my server, with IP 216.87.220.92, is down as well. Kindly post updates here.

  5. #5
    Quote Originally Posted by amravit
    hello there
    you the only one i found who is down and hosted with selectvps i tryed to reach peer1 but couldnt get any one to answer me did u get to reach robert or what should we do my server down from 4 hours almost now
    amr
    We have no idea. We have a trouble ticket open with selectvps. We have also tried contacting the Peer 1 data center direct to inquire status but they can't take our calls.

  6. #6
    Join Date
    Jan 2005
    Location
    Leeds, England
    Posts
    183
    Ok, I will keep this thread updated with the situation and make a note of your IP address.

  7. #7

    Angry it's bad

    www.omegavps.net

    I received my VPS yesterday. Now the omegavps.net downs, my VPS downs too.

    What's happening ?

    Pinging omegavps.net [216.87.220.90]:

    Ping #1: * [No response]
    Ping #2: * [No response]
    Ping #3: * [No response]
    Ping #4: * [No response]
    [No times available]

    Done pinging omegavps.net!


  8. #8
    My server 64.225.248.101 down ; (

  9. #9
    Is this an issue with Peer1? Any updates from them?

  10. #10
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,574
    Quote Originally Posted by WN-Ali
    Is this an issue with Peer1? Any updates from them?
    Peer1 is not having issues. This is on Omega's side but it looks like they are asking Peer1 for assistance. I'd imagine it is because Omega is not onsite.

  11. #11
    Their network appears to be down. A lot of SelectVPS customer are also affected. Although at this time it is unclear if this is because of a network outage, or if the service was pulled by the upstream provider Peer 1. The Peer 1 data center is not able to provide any information on why the servers are unreachable.

  12. #12
    Join Date
    Oct 2004
    Location
    San Francisco, CA
    Posts
    2,454
    Few threads splitted from other places, and now merged.

  13. #13
    My server is down too 209.196.156.66
    Last edited by adil55; 10-04-2006 at 06:33 PM.

  14. #14
    Quote Originally Posted by amravit
    i have done every thing even offered money to peer1 one to answer my tikets or explain whats the porblem but nothing no tikets been answerd till now on selectvps
    i dont know what 2 do realy what to tell my clients
    amr
    Given that we are pushing 3 hours since the outage, and the peer 1 data center is refusing to give any information other than a cryptic "have Kevin call us" message... I been pretty optimistic that the problem will resolve itself, but I am now leaning towards the belief that the service was pulled by Peer 1. We just migrated our largest site over to this data center this weekend in order to go live on our site tonight, and then this happens hours before our busiest time of the year. Luckily if the worst case scenario plays out, we only have lost two days of data.

    But unless we get word soon as to what is happening, we have no choice but to go to our contingency plans.

    Good luck!
    Last edited by ArtieMcD; 10-04-2006 at 06:34 PM.

  15. #15
    Join Date
    Apr 2001
    Posts
    239
    Mark, any update so far?

  16. #16
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,084
    No further update at this point. I spoke with someone at Peer1 about an hour ago and am promised an update shortly.

    As we consolidated our services in their DC most communications are offline. Please check back here or omegavps[at]gmail.com.

  17. #17
    my server at selectvps is down also from around 5.5 hours now i have several sites and doing refunds regarding 100% network sla i gave to my clients i dont know what to say or what to do i cant yet reach robert
    tikets are not answerd yet
    happy i found some one to talk to because iam going crazy
    amr

  18. #18
    My server with omegavps, 216.157.23.74 has been down for a while as well.
    However, I am pretty sure my server is located in the Atlanta datacenter, not the Miami dc. I also did a whois on my server last night, showed it was in the Atlanta dc.

  19. #19
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,084
    Sorry to hear that. Peer1's management team is opening up a call shortly so I should get some answers. I can't go into the Selectvps situation but I certainly can and will provide information on our situation which I am fairly sure having spoken to a couple of people is the same as theirs.

    Peer1 is NOT having any downtime. The downtime is intentional and billing related. The fact that at least 4 companies that I am aware of are affected should indicate it is not us but upstream. But, I understand if people are skeptical.

    Both Omega and Select and 2 others that I am aware of but don't frequent WHT buy from a large reseller at multiple Peer1 locations. I have discussed this situation with two of them. The issue is with that reseller NOT Peer1 and to be fair Peer1 has been up front about it and at least are returning our calls. We have direct access to Peer1 which is how we are able to discuss things with them as we are listed as secondary contacts on the account.

    No one wants to run a business this way and while in that call we hope to negotiate something with them, our customers (or us) didn't ask for this as I know that we are fully paid up (actually prepaid) and I believe Select is also.

    That being said, people need to be able to run their business. I know someone will ignore this and cause problems in their haste to get out but please send your welcome email or payment information to [email protected] (feel free to blank your password but we need at least your ip, name etc) and we will refund it in full if you ask for it.

    Please do not charge back or start a dispute as that will just trigger our payment methods to potentially block it and the account. Feel free to do so if you email us and do not receive your refund before noon tomorrow EST. I will be in the car for the next hour as I am just about to leave the office but hope to be on the phone with Peer working something out on the way.

    Please note, we do not have access to your account information as it exists on one of our servers... in Peer1. That is why i need your welcome email or your payment/order confirmation.

    Yes I agree this sucks and yes we hope to negotiate a direct agreement with Peer1 tonight but, until then if you need to go elsewhere at least you know what is happening.

    Mods. Please lock the omegavps threads in VPS and Dedicated offers until such time that we resolve this so no one else sends in a payment.

  20. #20
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,574
    Quote Originally Posted by GoGlay
    My server with omegavps, 216.157.23.74 has been down for a while as well.
    However, I am pretty sure my server is located in the Atlanta datacenter, not the Miami dc. I also did a whois on my server last night, showed it was in the Atlanta dc.
    You're in Miami. SelectVPS/OmegaVPS was ignorant to the location of their servers until they were corrected in an adveritising thread, after which it took a few days for them to recognize the fact.

  21. #21
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,084
    Quote Originally Posted by layer0
    You're in Miami. SelectVPS/OmegaVPS was ignorant to the location of their servers until they were corrected in an adveritising thread, after which it took a few days for them to recognize the fact.
    Thanks layer0 but we are not the same company and I certainly wasn't ignorant of where my servers are. It's plain as day in the device id given by peer1.

  22. #22
    I just wonder when will my server back online ?
    It's unfair that the trouble between your company & Peer1, all the customers like me go to the hell with the servers down.

    Refund money is not the answer in business you know.

  23. #23
    hmm... I see, for some reason the dns lookup said it was in Atlanta, oh well, it doesn't matter that much to me, wether the server is in Miaimi or Atlanta

    Address: 101 Marietta Street
    City: Atlanta
    StateProv: GA
    PostalCode: 30039
    Country: US

    NetRange: 216.157.0.0 - 216.157.111.255

  24. #24
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,574
    Quote Originally Posted by CoolRaul
    Thanks layer0 but we are not the same company and I certainly wasn't ignorant of where my servers are. It's plain as day in the device id given by peer1.
    Were you working for SelectVPS before? platinumn was unaware where his servers were and I see you were responding to customer questions in that thread. I can link you to the thread if you want.

    edit: http://www.dnsstuff.com/tools/tracer...=216.157.23.74

    Miami.
    Last edited by layer0; 10-04-2006 at 08:36 PM.

  25. #25
    yes and he started his own business with omgavps any how this not the issue layer0
    issue my server down with selectvp from 6.5 hours now and cant reach or get answers from any one
    what iam reading here regarding an issue with reseller is scary
    i have offerd peer1 deal which was how much money u want how many servers
    do i need to buy to get same prices select offer
    the answer was scary none at what ever cash i pay nothing could get me same prices
    i dont know what 2 say
    amr

    Quote Originally Posted by layer0
    Were you working for SelectVPS before? platinumn was unaware where his server were and I see you were responding to customer questions in that thread. I can link you to the thread if you want.

    edit: http://www.dnsstuff.com/tools/tracer...=216.157.23.74

    Miami.

  26. #26
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,084
    Quote Originally Posted by layer0
    Were you working for SelectVPS before? platinumn was unaware where his servers were and I see you were responding to customer questions in that thread. I can link you to the thread if you want.

    edit: http://www.dnsstuff.com/tools/tracer...=216.157.23.74

    Miami.
    Absolutely I was. My point sir, is that I <- note the use of that word, was fully aware of where our servers were. If fact I pointed it out prior to that response and it is one of the reasons why I went back to my previous plan of Omegavps.

    Any other questions?

    Andre

  27. #27
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,574
    Quote Originally Posted by CoolRaul
    Absolutely I was. My point sir, is that I <- note the use of that word, was fully aware of where our servers were. If fact I pointed it out prior to that response and it is one of the reasons why I went back to my previous plan of Omegavps.

    Any other questions?

    Andre
    Thanks for the clarification.

  28. #28
    Any other questions?
    I just wonder when will my server back online ?

  29. #29
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,084
    Quote Originally Posted by sakibin
    I just wonder when will my server back online ?
    It's unfair that the trouble between your company & Peer1, all the customers like me go to the hell with the servers down.

    Refund money is not the answer in business you know.
    I agree but this situation (not Peer's fault) is not going to end up well for people, myself included. I am just trying to be honest with people and at least ensure no one is out of pocket.

    I just was on the phone with the reseller and Peer1 and this is not something that will be resolved in the near term (<24 hours).

  30. #30
    Quote Originally Posted by CoolRaul
    I agree but this situation (not Peer's fault) is not going to end up well for people, myself included. I am just trying to be honest with people and at least ensure no one is out of pocket.

    I just was on the phone with the reseller and Peer1 and this is not something that will be resolved in the near term (<24 hours).
    it wouldnt be less then 24 hours is that what u are saying....
    because i failed to trust my english
    amr

  31. #31
    forums.srcds.com/viewtopic/2820

  32. #32
    Join Date
    Aug 2001
    Location
    Florida
    Posts
    2
    can you ask them to at least enable us the poor users that are put out by this whole thing, to have access to the data? They say they can't give us access since they are not in contract with us and they need your and selectvps's permission to do so.

  33. #33
    Join Date
    Oct 2000
    Location
    Toronto
    Posts
    1,103
    Doesn't look good for a new company!

  34. #34
    Hiya

    Thanks for being up front about it and giving us the info CoolRaul. I have only been with you for 2 days so find it kinda funny that i am down in such a short spell.

    The only good news is its all about how you act in a situation like this which will determine public opinion about you and your company. **** happen and especially when you in a chain like hosting the weakest link messes it up for all of us.

    Thanks for offering my doh back (that was a good move) but I am williing to be cool about the situation for now cuz just like everyone else i am losing money and clients and work thats why you can make it up to me later :-D

    PS everyone whats this about forums.srcds.com/viewtopic/2820 am i missing the relevance?

    Thanks

  35. #35
    same here i dont know what is it
    amr

  36. #36
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,084
    Please note that the next update will be about 10am EST tomorrow. I HOPE to speak with Peer1 by then but I really don't know if that will happen.

  37. #37
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,084
    It has been an exceedingly tiring day and nothing will be resolved in the next 6 hours so I am going to grab some sleep if I can.

    There has been a few customers that have said they will wait and see and some wishing refunds I have provided refunds to everyone who requested one except one person who i can't find the payment.

  38. #38
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,084
    Caught up on client communications and refunds. Anyone who requests one will get a full refund.

    I will check back when I get up.

    I know people are asking for backups. I am also trying to work something out to get the boxes online for a day or preferably back online directly but I really don't think thats going to happen without all the servers being caught up and its just way past what we are prepared to do.

    Someone asked if they opt for a refund if they will still get their backups if we can arrange something with Peer1.

    YES.

    If we can you will get access to the box for backups.

    I would like to ask everyone to NOT call Peer1. They are really not the bad guys in this and have been helpful at least to me. The situation sucks and they are trying to manage it but are facing a huge loss on this. It's hard to feel sorry for the people that hold the keys to the castle but its the reseller thats the issue.

  39. #39
    I think i figured it out that link i mean

    forums.srcds.com/viewtopic/2820

    is a guy named Keith (the reseller) who didnt pay his bill and caused all these problems. Correct me if i am wrong but thats my understanding from reading selectvps downtime thread.

  40. #40
    Join Date
    Oct 2006
    Posts
    34
    This is unbelievable....

    I have been a customer of omegaVPS for a little over a 4 days... And i just managed to install my files on the server yesterday and the server disconnected

    T_T
    Last edited by akihito; 10-05-2006 at 08:54 AM.

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