- softlayer.com (very good support & hardware)
- liquidweb.com (good support, very good hardware)
- servermatrix.com (normal support, very good hardware)
- LayeredTech.com (bad support, bad/good hardware)
Downtime - 5 hours, not answer by email and ticket-system. Phone don't answer.
Cheap servers - bad support
Confirmed I called them for you just to see if maybe they were ignoring your call personally~
Option #5 for tech support!
The call was dumped into voicemail no humans there at 2 am to answer the phone!! Not good Not good~
Yeah, I hate them and had awful support experiences with them as well. But, let's be fair...they don't claim to offer phone support. From their website "Technical support and abuse is available via our online ticketing system only (email-based) . We do not provide technical phone support."
||| 99.999% Uptime SLA!!!
Plenty of space and bandwidth to fit your needs! www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)
I haven't had problems with them so far, there was one month when I had problems with the bank and couldn't transfer the money in time on the card I'm paying them with so I mailed them telling them It'll take a max of 48 hours for me to pay. In a few hours I had a reply stating there is no problem as long as I tell them about it.