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Thread: 1TB Bandwidth USED IN 15 DAYS?!
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10-02-2006, 11:37 PM #26Web Hosting Master
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Originally Posted by frattay2224Shells in Business Since 2003 - AS55081
Dedicated Servers, High Bandwidth Servers
@24Shells - 24shells.net
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10-02-2006, 11:37 PM #27Junior Guru
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Originally Posted by frattay22
How can you say i did not have any reason to act as imaptient as i was?
I had a decision to make with the dc pressure and the bw leeching.
And you are contributing nothing to this thread...i never slammed them i never made them look bad i always talk in their favour and you are just posting random posts about me making them look bad, it is you who is escalating this matter.
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10-02-2006, 11:43 PM #28Web Hosting Master
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Originally Posted by Dluzion
and i never said you did not have a reason to act when you were impatient, but how does it help your situation to make psm look bad?
and yes, to me, it does make psm look bad when you say they haven't responded yet (and forget to leave out it's been less than an hour from the time you submitted the ticket) and when you say is psm good enough (and forget to leave out you've submitted 126 tickets already)
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10-02-2006, 11:50 PM #29Junior Guru
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Ok so you mean i should layout my statistics for a 3rd party service and all payment history before i post anything for your sake, when you are the only person having a problem with something that certainly does not concern you.
This thread is to discuss my bandwidth problem and the only reason PSM was involved because i needed to know the source of my Bw leeching which i got.
This is getting amazingly stupid to argue with you so consider this my last response to you, this is between me and PSM i support them all the way and dont care even IF the terminate me for good my experience with them was and still is good.
Regards
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10-03-2006, 12:31 AM #30Managed Service Provider
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Originally Posted by Dluzion
Just business on their part, cutting their loses.
"unlimited" admin time isn't unlimited, they would be out of business if it was.
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10-03-2006, 12:35 AM #31Junior Guru
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Well thats business.
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10-03-2006, 01:37 AM #32Web Hosting Master
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Hire another company...theres several good ones out there.
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10-03-2006, 01:44 AM #33Junior Guru
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Im going softlayer from now on
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10-03-2006, 04:33 AM #34Backup Guru
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Originally Posted by DluzionScott Burns, President
BQ Internet Corporation
Remote Rsync and FTP backup solutions
*** http://www.bqbackup.com/ ***
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10-03-2006, 04:48 AM #35Web Hosting Master
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Originally Posted by Dluzion
Just about anybody is going to say enough is enough.
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10-03-2006, 05:33 AM #36Junior Guru Wannabe
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Originally Posted by Dluzion
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10-03-2006, 05:42 AM #37New Member
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If you don't know how to secure a server you shouldn't have one either. Other users online, like me, are the ones suffering getting our servers brute forced 24/7 because guys like you can't manage it.
Stick to a web host...
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10-03-2006, 06:04 AM #38Web Hosting Guru
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Originally Posted by WireSix
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10-03-2006, 06:44 AM #39Junior Guru
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Originally Posted by Iwannasite
Agreed. One should live up to their obligations if they offer that type of service.
But I am sure PSM had a better reason than that for trying to cancel his account right?** ByteFortress Technologies ** - Instant Setup Remote Backup Solutions
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10-03-2006, 07:56 AM #40Disabled
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Quoted from PSM TOS;
Forum Posts
Posting negative feedback on any public forum about our company and/or our employees before submitting a ticket to our 'Feedback' department to discuss your issue will result in immediate account termination without any refund. Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Feedback department first. So if you are the type of person to run to the forums at the first chance you get to complain, please do not sign up with us.
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10-03-2006, 08:57 AM #41Web Hosting Master
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That is not pertinant (sp?) in any way since the OP was not complaining about PSM at all, nor were they even mentioned until after the ticket was posted.
I am not sure why the OP is getting attacked like he/she is. It has to be one of three possibilities, people are not going back and reading, complete lack of any comprehension skills, too much pride to admit they are wrong. In any case the OP did not in any way mishandle the situation.Technical Advisor for new A&E Series The Killing Season
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Starts November 5th!
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10-03-2006, 09:13 AM #42Web Hosting Guru
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I agree with Dave B: he did not complain about PSM, all he did was say in response to a suggestion from RazorBlue - Dan that he had opened a ticket and did not have a reply yet. Just meaning that he couldn't provide us with more information at the moment, not suggestion that PSM was slow.
I read his remark before PSM posted their reply and I did not see it (and still don't) as an negative remark about them. I think they truly overreacted in this case if his account was closed just for mentioning that.
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10-03-2006, 11:12 AM #43Junior Guru
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Well thanks dave Dave and Til, PSM hasnt answered my email yet which i mailed 6 hours + ago i mailed them again after having a chat on msn just now...
As for my server the bandwidth leekage is lower ubt still its going at a 5-10gb/10-20mins rate.
I could really use PSM right now....
MY account there still closed no access to the client area, their rep at msn says that all they see in the notes is "account was closed as a violation of the TOS"
Hopefully ill get an answer soon.
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10-03-2006, 11:47 AM #44Web Hosting Master
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I just wanted to clarify a few points here as our last reply to this thread
As bqinternet said
Originally Posted by bqinternet
As frattay22 said
Originally Posted by frattay22
You may not think it was negative, but surely you couldn't have thought it was a compliment to us.
As wiresix said
Originally Posted by WireSix
As bytefortressaaron said
Originally Posted by bytefortressaaron
We advertise unlimited tickets, and have no problem delivering it. There has 'never' been a complaint against us for limiting the amount of work or the amount of tickets, anywhere at any time.
Bottom line is that Dluzion opened a ticket with us and about 30 Minutes later posted a negative comment here about our company simply because he had not received a response within 30 minutes.
Yes, I consider his comment to be negative, but like I said, even if it is not negative, it surely is not positive, it surely is not a compliment, and is undoubtedly unnecessary.
He conveniently did not mention when he submitted the ticket, or how soon it had been when he said "no response yet", so had we not cleared this up here, anyone would logically think it had been quite a while with no response and think negatively of us as well. This is not fair to us, and we don't deserve it.
If anyone has any other questions regarding this, please feel free to contact me directly.PlatinumServerManagement (also known as PSM)
The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
Providing quality support for OVER 21 years! Currently supporting over 3,000+ servers monthly!
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10-03-2006, 11:53 AM #45Junior Guru
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Well if you think its negative then thats your error not mine, i loved your service untill this very moment and never gave you a negative comment and im sure you wont understand even if you knew the dc pressure
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10-03-2006, 11:56 AM #46Junior Guru Wannabe
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Here is one thing to check. In CPanel/WHM check the following:
Security >> Tweak Security >> mod_userdir Tweak
see if its disabled. if not disable it
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10-03-2006, 12:39 PM #47Web Hosting Master
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Ok well my company did some work on this. We could not lower load enough nor the bandwidth usage. The reason for both of them is there are 3 proxy sites on the server which are recieving a massive amount of hits. Most of this traffic and bandwidth is valid hits. I have recommended a loadbalancing system or moving the most popular site to server of its own
Seeksadmin.com Owner: Providing Security, Administration and Optimization since 2001
Now Offering Windows Serivces.
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10-03-2006, 01:12 PM #48Invented the Internet
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I did not read it as negative at all. I read PSM's reply as being a bit nasty. Why tell everyone how many tickets your client has submitted? Don't you have any sort of a privacy policy?
I read the OP's post as "I submitted a ticket with PSM but haven't heard from them yet...so I'm not sure what to do. Do I need something more than PSM or is this something they should be able to handle for me?"
He in no way, shape or form implied that he had waited too long for a reply. He merely stated that he was waiting and wondering if anyone here had any other advice in the meantime.
I think PSM over reacted here. Personally, I think PSM made themselves look horribly unprofessional in this case (letting a customer down in the midst of a crisis?!?) - the OP didn't do anything out of line at all. To me it looks like they are throwing their TOS around so they don't have to deal with a customer that puts in a lot of tickets.
--TinaLast edited by Tina J; 10-03-2006 at 01:19 PM.
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10-03-2006, 01:17 PM #49Junior Guru
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Thanks for the support tina, PSM did let me down in a bad situation, and now i owe my dc 200$ for the overused bw
The bw was 2tb when it was controlled...
thanks alot psm...
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10-03-2006, 01:39 PM #50Web Hosting Master
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i owe my dc 200$ for the overused bw
1TB is nothing
get a decent host