I have been searching the web for a quality hosting company that offers an outstanding program for resellers. We are currently with hostgator and have tried startlogic, hostrocket, cihost. Our requirements are: first, outstanding customer support via phone and knowledgeable live support. Second, a package with all the whistle, buzzers and bells. Third, enough server space and quality bandwidth for a good entry level program with stepped levels to eventually achieving a dedicated server.
Please help with honest and unbiased response.
We are leaving hostgator after having a some dificulties with their live support being supportive of our needs in a quick and efficient manner. After several messages with them that didn't fully answer our questions and with replies for us to create trouble tickets for what seemed to be rather simple questions. With a reseller account with them and with some difficulty in getting an effective response from their live support. It seems to us that if we can't get a viable solid answer the first time from them it would be useless for us to try to create a community that requires us to be able to respond to our customers needs in a prompt way to assure them that they are dealing with a great company (us). In a nutshell its all about quality service... Who provides the best gets our business.
As for how much of a budget do we have to work with doesn't much matter when its quality we are seeking. We'll gladly pay more for the peace of mind a great provider can provide.
PS. We are looking at liquidweb.com as a very possible candidate, their response time for a trouble ticket took only a minute or less. By the time I checked my email I had my answer. Now that's Top Quality CS!