View Poll Results: Average reply time within:

Voters
13. You may not vote on this poll
  • 1h

    8 61.54%
  • 4h

    2 15.38%
  • 8h

    1 7.69%
  • 1 day

    0 0%
  • 2 days

    0 0%
  • 3 days

    0 0%
  • A week

    0 0%
  • They didn't reply...

    2 15.38%
Results 1 to 15 of 15
  1. #1
    Join Date
    Apr 2003
    Location
    Sweden
    Posts
    1,059

    Servage ticket respone times?

    Anyone with a history of their respone times for tickets? Minutes? Hours? Days? Weeks? Please share your experience.
    (Edit: I asked since my average response time from them used to be less than one hour, but now I've waited 4 hours for a critical problem)
    Last edited by mrbister; 10-02-2006 at 02:35 PM.
    -Mr Bister

  2. #2
    Join Date
    May 2006
    Posts
    178
    I am agree with you , there response time on most of ticket is now about 4hours or on my some of tickets it upto 20hours.
    I'll never recommend servage for critical issues.

  3. #3
    Join Date
    Apr 2003
    Location
    Sweden
    Posts
    1,059
    Once I received a response the replies came quickly - and that I'm grateful for.
    -Mr Bister

  4. #4
    Join Date
    Oct 2003
    Location
    Chattanooga
    Posts
    8,985
    Ha.
    Servage-stef voted for 1 hour.

    //Cute.

    Looks like vancip might be a shill (fake account) for them as well.
    Last edited by David; 10-02-2006 at 04:36 PM.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

  5. #5
    Quote Originally Posted by David
    Ha.
    Servage-stef voted for 1 hour.

    //Cute.

    Looks like vancip might be a shill (fake account) for them as well.
    Too bad nothing lower than 1 hour was available

  6. #6
    Join Date
    Apr 2003
    Location
    Sweden
    Posts
    1,059
    Don't blush - guess it will give a few guys a good laugh
    Posting polls showing the voters username is possible so keep that in mind for future votings
    -Mr Bister

  7. #7
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    Servage-stef voted for 1 hour.
    Well, he's likely to have access to the overall statistics, right?

  8. #8
    Join Date
    Apr 2003
    Location
    Sweden
    Posts
    1,059
    OR having his own private account there
    -Mr Bister

  9. #9
    Quote Originally Posted by mrbister
    OR having his own private account there
    [FUN]
    Yes, I can confirm that I'm hosted with Servage and is very happy here - support is great and the staff are very nice people. In fact I think that they deserve some more credit
    [/FUN]
    Steffan,
    Servage.net | Affordable Clustered Hosting

  10. #10
    Join Date
    Feb 2006
    Location
    Philadelphia, PA
    Posts
    611
    When I was with them they responded pretty fast, and usually with good answers. That was a month or ago though.

  11. #11
    Quote Originally Posted by David
    Looks like vancip might be a shill (fake account) for them as well.
    just a servage customer ..
    when I submitted tickets to Servage, I've got quick reply ... maybe because I'm living in Europe so we got the same work time or i'm just lucky.
    Search for my posts about Servage, there're some things I'm not happy with, but support speed isn't in the black list

  12. #12
    Join Date
    Apr 2003
    Location
    Sweden
    Posts
    1,059
    The average response time(s) for my tickets has also been very good - although curious what others have to say in this matter.
    -Mr Bister

  13. #13
    Join Date
    Aug 2005
    Location
    Canada
    Posts
    838
    When I was using Servage, it was quick enough for my taste.
    (Between 20 minutes and several hours.)

    But I rarely contacted support.

    Also, it's the only way to contat Servage as they don't have forum,
    chat, phone support, and their documents are somewhat limited.
    (At least when I was with them. Maybe they improved things since then.)
    So, they'd better provide good service on that only available channel.


    I can uderstand why staffs are nice to Stef.
    (But they were nice and helpful to a simple customer, too. )

  14. #14
    Sometimes they´ve been really quick, one time no answer... I like Servage, but I've had some issues. I couldn't help laughing when I got this one (not much help, really):

    Hello Per Andre,

    Thank you for submitting a ticket. I\'m sorry to hear about the issue. If you further assistance please feel further assistance

  15. #15
    Another funny one (I had problems with smtp, and they thought I was having problems with receiving mail):

    Hello Per Andre,

    Thank you for submitting this tiket.

    I have noticed you have seted @mysite.no forwaded to gomain account. I like to inform you that unfortunately forwader is not work for gmail account. It is a gmail proble. I am kindly requesting you to please make forwader to any another account. If still you will face the same problem, please let us know.


    -Nice people, though

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