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  1. #1
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    * Dedicated downtime normal?

    Hi everyone, was wondering if its normal to have your dedicated server offline for more then 12 hours? even though the status of the server is green, my server management are telling me the data center must reboot the computer themselves. What do I do?


    **Sorry if this is in the wrong section**
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  2. #2
    You should ask for a refund for those 12 hours... as 12 hours downtime thats exceptionally long.

  3. #3
    Join Date
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    Should I contact the Data Center? Cause the company I am with resells the servers for the data center. The Data Center I'm with is Layered Tech
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  4. #4
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    Maybe the reseller forgot to pay there bills...
    Don't think LT would just turn off your box, unless your pumping out a bunch on spam.
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  5. #5
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    No spam is coming from my servers, I am sure of that.
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  6. #6
    Join Date
    Feb 2001
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    If the server is in the management company's name, LT isn't going to help you (and rightfully so).

    When you say the status is "green", where are you seeing that? Also, is the management company telling you that the only problem with the server is that it needs to be rebooted? Are they also telling you that LT hasn't rebooted it after 12 hours?

    The situation you describe is lacking information needed in order to give you advice.

    --Tina
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  7. #7
    No, contact the person you bought the server from. If thats LT then yeah but if not contact the person you bough the server from

  8. #8
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    Server is on online status, so I don't think "not paying the bills" is the reason
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  9. #9
    Maybe you have used your bandwidth? only other thing i can think of.

  10. #10
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    Apr 2006
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    OK I have a dedicated server with Company A (not saying the name for reasons). I have Company B who does my server management (doing a great job). Yesterday at 9:45PM EST my server went offline. Company B notified me they did a request to Company A for a reboot since they cannot access the servers backend. Company A has still not answered my tickets from 10:00PM EST and it is now 10:26AM EST here. I have contacted LT about the reboot but I highly doubt they will do anything to help me, which really sucks cause I'm stuck in this situation until Company A tells them to reboot the server.

    One other thing, do you think having a private switch would help in these situations in the future?
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  11. #11
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    Looks like LT will not do anything since the server is not under my company name, it's under Company's A name instead. No I did not exceed my bandwidth or space, I'm only using like 5% of the server still. And no there is no spam going on in the server itself or out, I'm am very sure of it.
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  12. #12
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    as the saying goes, nice guys finish last. Another reason why the hosting the industry is just loads of fun for people like us who depend on a reliable host.
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  13. #13
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    You should call, email, page, ticket Company A and demand an answer.

    A private switch isn't going to help you. A remote reboot port would, if its something that can be fixed with a reboot.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
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  14. #14
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    You need to work on contacting Company A regarding this, they are the only ones who can actually help you here. LT won't be able to help in any way, shape or form. Good luck.
    AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
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  15. #15
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    my server management company informed me that a reboot should do it. Then again we still don't know what went wrong. I have already emailed their management at the company I purchased the server from and I have made several tickets. They have phone numbers but nothing for support, plus its only for sales mon-fri so I'm out of luck
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  16. #16
    Yeah Contact Company A and tell them to complete a System Reboot.

  17. #17
    Sorry Late Reply

  18. #18
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    Quote Originally Posted by ayksolutions
    You need to work on contacting Company A regarding this, they are the only ones who can actually help you here. LT won't be able to help in any way, shape or form. Good luck.
    I know, I am out of luck at this moment. Thank you all for the support, I did not want to declare the companies name for respect of another business owner. I know this happens, and sometimes you cannot avoid these circumstances. If this is going to carry on for more hours I think I will try to find a new Dedicated hosting company, though my budget is tight for the monthly's,
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  19. #19
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    Which server company are you dealing with? I'd like to know so that we can avoid them in the future.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  20. #20
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    Quote Originally Posted by AH-Tina
    Which server company are you dealing with? I'd like to know so that we can avoid them in the future.

    --Tina
    I'd rather not, they have been good to me so far. I do not wish to burn bridges, if you know what I mean.
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  21. #21
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    Quote Originally Posted by mcit-hosting
    You should ask for a refund for those 12 hours... as 12 hours downtime thats exceptionally long.
    If he is paying $200.00 a month (for example) what would the refund be?

  22. #22
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    Quote Originally Posted by AH-Tina
    Which server company are you dealing with? I'd like to know so that we can avoid them in the future.

    --Tina
    Looks to me like the OP does not want to divulge that information publically. Perhaps that can be PM'd though.
    AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
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  23. #23
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    Well what I'm really ticked off about is that everyone says 24/7 support, BS, it's more like 24/never support. I hate when businesses lie about their services, at least be honest to your customers. Honesty will get you more ahead then lies.
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  24. #24
    but what would the advertisment be if someone said 12/3 support?

  25. #25
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    Quote Originally Posted by mcit-hosting
    but what would the advertisment be if someone said 12/3 support?
    No, you would say something along the lines of 9am-6pm mon-sun technical support (and whatever time frame your at)

    24/7 support means you give support 24 hours a day, 7 days a week. It's lieing when you cannot even answer a ticket within 12 hours of it being posted. Ok maybe an hour, that's a little more understanding, but 12 hours? can you justify 24/7 support with 12 hour response time? Not for dedicated hosting, I don't think that is fair.
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