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Thread: HOSTGATOR [Issues]
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10-01-2006, 01:45 AM #1Newbie
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HOSTGATOR [Issues]
Ok.
I own eworldseo.com and I got an email 48 hours ago from abuse@hostgator.com.
Since I bought an Swamp account, I can add unlimited Add on Domains also I can use 100GB of traffic.
My sites only used 68GB of traffic and then I received this email:
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Subject: [#NOT-245615]: hostgator
Date: Fri, 29 Sep 2006 15:56:46 -0500
From: "HostGator Abuse" <abuse@hostgator.com>
We had to suspend your account a minute ago due to the server being
overwhelmed by traffic and everyone's web sites going down.
I think you have to many sites on your account. I would definitely
recommend a dedicated server.
Sincerely,
Brent
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I replied
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Date: Fri, 29 Sep 2006 14:11:05 -0700 (PDT)
From: "OverMaster_Net" <overmaster_net@yahoo.com>
Subject: Re: [#NOT-245615]: hostgator
To: abuse@hostgator.com
tiberiu: what the hell is this? I only have 300 visitors per day
tiberiu: on all of my sites
tiberiu: ?
tiberiu: what type of abuse is this?
tiberiu: I only have 300 visitors per day on 200 sites
tiberiu:
300 visitors do not justify a dedicated server
Please unsuspend the accounts imediatlly.
What traffic? Overwellmed? are you kidding me?
Check my status? I only have 200-300 visitors per day on all of my sites.
So you are telling me that after I paid for Included Traffic, and included Storage , you shut down my accounts just because you think That my sites overload the server?
Once I sign up with hostgator I check the traffic and the storage, then I pay with my credit card and HostGator take my money.
So its like MoneyGator , now you shut down my accounts just because you have a more like a hardware problem?
So you are telling me my accounts will remain shut down forever ?
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Brent said:
Brent Oxley
Posted On: 29 Sep 2006 08:25 PM
I'm telling you your getting so much traffic the server cannot handle it and your causing downtime for everyone.
We would be happy to issue a full refund and cancel the account but we cannot host this in a shared enviroment as it keeps taking the server offline.
Thank you for allowing me to work with you!
Sincerely,
Brent
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Then I asked for a backup 24 hours later.
48 hours later the backup is not available for me.
I also asked for an account upgrade, 48 hours since my sites are suspended and the upgrade have not been done.
So the conclusion is this:
HostGator basically preffer clients that do not use more than 50% of the resources they say they offer in their Hosting Packages.
As a result each Client that reach the limit of traffic of the package more than 60-70% he got his account suspended forver.
So as we can see it is clearly to see that It is very convenient for HostGator to have clients paying them , and they preffer the clients that not use the full limits of the package.
This is a total SCAM.
Its like I sell you 100 tshits and when you want to pick up more than 60 of them, you are acused of Abusing LOLL
Lets be serios this HostGator Practice is totally outrageous and I got a friend of mine in a similar position with his account.
I decided to make this available for everyone in order to see how HostGator deal with customers.
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10-01-2006, 01:49 AM #2Web Hosting Guru
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I guess its time to look for a VPS =)
█ Alex Maleki -/- 1.866.596.8401
█ iTeraWeb Solutions -\- Quality cPanel, Unlimited Reseller, and A-Z VoIP Termination.
█ http://www.iteraweb.com | 24x7x365 Phone/Chat Support0
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10-01-2006, 01:52 AM #3Web Hosting Master
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Originally Posted by trafficstatus0
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10-01-2006, 02:00 AM #4Newbie
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s
How can this be fair???
The Package I was using had 100GB included!!!
And I got my account suspended because I used 68Gb?
It is not about money!! It is about the time I put into adding 300 domains to my account!
Its about the time I lose moving it to another host.
Its about HostGator selling 100GB package and suspending your account if you reach 60% of the limits.
This is all about lies and Advertising Packages, wanting to keep people paying only if they do not use the the traffic at all to be able to ADD as manyy sites as possible on 1 Lasy server to gett as much money and give back noting in return.!0
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10-01-2006, 02:01 AM #5Web Hosting Master
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This is a total SCAM.
Its like I sell you 100 tshits and when you want to pick up more than 60 of them, you are acused of Abusing LOLL
We would be happy to issue a full refund and cancel the account but we cannot host this in a shared enviroment as it keeps taking the server offline.
The Package I was using had 100GB included!!!
And I got my account suspended because I used 68Gb?0
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10-01-2006, 02:09 AM #6Newbie
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Originally Posted by WN-Ali
The php files only use the "include" php function.
This is clearlly not causing CPU overload since there is not much PHP to be process and not even too much memory needed for that.0
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10-01-2006, 02:12 AM #7Web Hosting Master
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I don't know how you get to use 68GB of bandwith with just 300 uniques per day. I have sites running close to 2000 uniques per day that don't use that much.
You are not being scamed ...maybe you just came here willing to do evil and bash an honest host ... they said you can get a full refund ...and yes ...your sites may be using to much resources, check your scripts...Got Fused?0
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10-01-2006, 02:17 AM #8Web Hosting Master
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Originally Posted by trafficstatus0
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10-01-2006, 02:19 AM #9Web Hosting Guru
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Originally Posted by WN-Ali
Code:http://whois.domaintools.com/backpackers.info
Keep in mind i have no experience with them...How many web hosts does it take to screw in a light bulb?0
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10-01-2006, 02:23 AM #10Web Hosting Master
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Originally Posted by IPsecureGot Fused?0
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10-01-2006, 02:27 AM #11Web Hosting Master
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I don't think 200 sites is an absurd number. I would suspect the average hostgator server to have close to 500 sites on them. I did a quick look and found a site hosted on hostgator that has 753 other sites on the same server0
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10-01-2006, 02:27 AM #12Web Hosting Guru
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Originally Posted by SiropelHow many web hosts does it take to screw in a light bulb?0
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10-01-2006, 02:29 AM #13Web Hosting Guru
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Originally Posted by WN-AliHow many web hosts does it take to screw in a light bulb?0
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10-01-2006, 02:32 AM #14Web Hosting Guru
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I can say from experience that one of the hosts i currently use receives quite a few complaints on these boards but my experience with them (3 years) has overall been very positive. Luck of the draw sometimes i suppose.
How many web hosts does it take to screw in a light bulb?0
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10-01-2006, 02:34 AM #15WHT Addict
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HostGator basically preffer clients that do not use more than 50% of the resources they say they offer in their Hosting Packages.0
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10-01-2006, 02:40 AM #16Web Hosting Master
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Originally Posted by IPsecureGot Fused?0
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10-01-2006, 02:43 AM #17Web Host
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Originally Posted by trafficstatus
Bandwidth and cpu resources are not the same thing. Check the terms of service, I'm sure there's a sentence in there about cpu resources. I site could easily use NO bandwidth but 95%-100% of the cpu and ram. And how are you ever going to get your 100GB if the server is down because of your sites?
Also, the number of sites has nothing to do with cpu resources. I can show you a server with 300 sites on it, with a p4 1.5 ghz, and the load has been a couple of tenths over zero for the past month.0
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10-01-2006, 02:45 AM #18Web Hosting Guru
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Originally Posted by Siropel
But also i see alot of people coming on these forums to vent their frustrations (host bashing i like to call it ). This might fall into that category (though i could and have been wrong many many times).How many web hosts does it take to screw in a light bulb?0
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10-01-2006, 03:14 AM #19Newbie
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Originally Posted by IPsecure
Timeprism Was perfectlly right.
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Pretty much any shared hosts that offer large amount of resources for dirt cheap price do this. Basically, they offer tons of resources, but try to kick you out if you use more that the "preferred" amount. They are actually generous to offer you a full refund. I would just take the refund and don't host with these types of providers in the future.
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Also, I guess you Page_Zone, you havent read what I said earlier.
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My sites are plain html, and the Php pages only use the "include" ph function.
So this is not the case for CPU overload or Memorry.
It is simply because of the Traffic!!!!!!
HostGator use Theplanet.com servers with traffic included I guess.
1 server have basically 750 GB of traffic included ( the cheapest)
Ofcourse that If I use the whole HostGator traffic package, they do not like that cose this mean they cant Suply not even 5% of the traffic they promise for the other Customers that have the sites on the same server LOOOLL
They have the servers overloaded.
Let put it this way.
On my server ( where my site is hosted with gatorhost) there are 650 sites in total, only 200 are mine.
If we suppose for example at least 100 are individual account Swamp account with 100 GB of traffic this will result in the server capability of making 10,000 GB of traffic.
Since this is impossible for such a Cheap ThePlanet.com server rent by HostGator , it is normally that they suspend the accounts and keep only low life clients.
I have a friend that had a similar experience 2 months ago with HostGator.
Basically clients with more than 5 sites on a Swamp account ( even they said its unlimited add on domains ) are very few.
650 sites means basically around 100+ over individual account.
Since the server they rent from theplanet.com have around 1000GB included, how can they supply 10,000 GB for their clients?
This way HostGator can never offer what they say they offer. it is clear to seeLast edited by trafficstatus; 10-01-2006 at 03:18 AM.
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10-01-2006, 03:31 AM #20Web Hosting Master
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You are making it sound like overselling is a bad thing, and I doubt hostgator uses low-end servers.
I suggest you go to whreviews.com and read more about the hosting industry.
I'm curious who else is gonna host your 200 sites for 15$ / monthGot Fused?0
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10-01-2006, 03:35 AM #21Newbie
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Originally Posted by Siropel
It says: Unlimited Add On Domains and 100GB of traffic.
So do not make unseless speculations about the sites number.
I did not even reached the limit of the traffic and I got suspended.
This is the reality not useless speculations.>>>Adsense Antifraud PPC Research <<<
Looking for dedicated Hosting...0
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10-01-2006, 03:45 AM #22Web Hosting Master
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I know what the offer says, I'm also hosted there but you should check their TOS (that you agreed to):
7.) Resource Usage
User may not:
a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
c) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any bit torrent application, tracker, or client.
f) Participate in any file-sharing/peer-to-peer activities
g) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc
h) Run cron entries with intervals of less than 15 minutes
When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")
Go with them and come back telling us how did it go.
This isn't even a horror story, the host offered you your money back.Got Fused?0
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10-01-2006, 03:48 AM #23Newbie
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Siropel Your Posts are totally OFF TOPIC.
None of my sites fall into these TOS categories !!!>>>Adsense Antifraud PPC Research <<<
Looking for dedicated Hosting...0
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10-01-2006, 03:51 AM #24Web Hosting Master
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Originally Posted by trafficstatusGot Fused?0
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10-01-2006, 03:55 AM #25
I don't see this answered yet, but how could 300 uniques a day come anywhere near 68Gb a month? I get a lot more than that on two big sites and I don't hit my 10GB limit.
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