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09-30-2006, 10:06 AM #1New Member
- Join Date
- Sep 2006
- Posts
- 3
In House Autoresponder - Whitelisted?
Hi,
I run a replicated website and I have a autoresponder tied into my site. My emails are going through my server, but some emails are not getting through and it's pissing my people off and me. I have hundreds of emails going out daily. They are ALL opted-in.
1. How can I get whitelisted with the proper isp's to ensure deliverability?
2. Who do you recommend for a dedicated email server?
3. Should I use SENDMAIL, POP3, SMTP? I'm clueless in that area.
4. Should I get a email server just for this?
I'd appreciate all your feedback.
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10-01-2006, 06:02 AM #2Web Hosting Master
- Join Date
- May 2004
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- 4,076
Some questions for you:
1. Do you send an autoresponder sequence? (e.g. 5 emails within 7 days after a
user confirms his/her optin)
2. How many subscribers do you have? (e.g. 10K)
Arguably the #1 challenge when trying to send a bulk autoresponder message or
even broadcast mailing is email delivery. Unless you're RAW (Ready, Able, Willing)
to handle all its aspects (e.g. maintaining relationships with ISPs, dealing with
spam blacklists, etc.) while hosting the email autoresponder/mailing list solution, it
might be time to consider "outsourcing" it to someone who specializes in this field.
I'm sorry I can't really answer some of your questions above (except maybe #1,
and that's to talk to maybe each and every ISP around to know their policies). But
I can only recommend you consider signing up with a service who does this stuff
like aweber, emailaces, and getresponse.
Take it from me. My broadcast mail provider handles that stuff while I continue to
work on getting more subscribers for my blog's mailing list.
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10-01-2006, 12:23 PM #3New Member
- Join Date
- Sep 2006
- Posts
- 3
Thank for the reply...
1. Yes I have a backend software that allow me to sequnce when the emails go out. It's very comprehensive.
It has all the opt out links in the emails. The user can put their own tags with thei name, and other fields we provide: phone, email, etc.
I use aweber for my personal list, but we can only use our own autoresponder with this software simply because it is personalized for all emails.
Since it's a replicated site, it has that users info in the email which cannot be done with any other service except in house.
I need to know the in's and out's of managing the list.
Where would I start to keep this under control and what aspects of maitaing this are priority?
I appreciate your help. Thanks!
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10-01-2006, 02:10 PM #4Location = SoapBox
- Join Date
- Oct 2003
- Posts
- 6,564
1. How can I get whitelisted with the proper isp's to ensure deliverability?
2. Who do you recommend for a dedicated email server?
3. Should I use SENDMAIL, POP3, SMTP? I'm clueless in that area.
4. Should I get a email server just for this?
http://www.spamcop.net/fom-serve/cache/329.html
Problem: The traditional auto-responder
Description: A message is sent in response to inbound email informing the purported sender that you are on vacation, listing FAQs or otherwise sending a standard message - all too often, to the wrong person.
Solution: Do not use these systems. Inform your normal corespondents of your absence before you depart. Or let a co-worker answer your email in your absence. Publish FAQ information on a web-site. If you wish to dispense information via email, it's easy to reject a message while referring the sender to a FAQ web-page. Using sendmail, this is done in the access.db table like so:www.cartika.com
www.clusterlogics.com - You simply cannot run a hosting company without this software. Backups, Disaster Recovery, Big Data, Virtualization. 20 years of building software that solves your problems
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10-01-2006, 02:12 PM #5Location = SoapBox
- Join Date
- Oct 2003
- Posts
- 6,564
duplicate message
www.cartika.com
www.clusterlogics.com - You simply cannot run a hosting company without this software. Backups, Disaster Recovery, Big Data, Virtualization. 20 years of building software that solves your problems
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10-01-2006, 06:09 PM #6New Member
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- Sep 2006
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- 3
How do I go about getting whitelisted with AOL, hotmail, gmail, yahoo, and the other major email providers?
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10-02-2006, 01:03 AM #7Web Hosting Guru
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- Mar 2005
- Location
- New Zealand
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- 271
Originally Posted by mustang09
I have some very important customers who use Hotmail and my one-off messages to Hotmail have been disappearing or ending up in their spam folder.
The only reliable solutions I found:
- send email to Hotmail via Hotmail (I subscribed to a Hotmail $20 / year account)
- or attach a jpg or txt file of at least 500kB (this bypasses spam filters)
Regardlessly of the above, you should implement SPF and DomainKeys (good luck with the second one!).
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10-02-2006, 01:14 AM #8Web Hosting Master
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- May 2004
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- 4,076
Originally Posted by mustang09
From what I've gathered from various sources, AOL users are a potential problem
(and maybe gmail users, too). Reason is because of the "spam" button they can
click on should they (mistakenly) believe they got unwanted email/s from you.
The moment a user clicks that button, the email provider (AOL, for example) might
consider your email as spam. if that happens, it'll take days to resolve it with them.
Another problem is the possibility of somebody "spoofing" your email, which is why
markwolk suggested implementing email authentication methods like SPF and DK.
That, too, can be easy or difficult to do, depending on how much you know about
DNS.
Could you elaborate a bit more what exactly you meant by this?
Originally Posted by mustang09
I don't remember if they'll allow that, though.