For a few seconds we had issues with one of our bandwidth providers. Most of our customers have not been affected besides for things running a little bit slow. We are working on this now and we will let everyone know the details as they become available. Feel free to PM me or email me if you have anything that you would like me to look into.
While we are working on this please understand that phones and support tickets are going to be slightly delayed. Your patience is greatly appreciated as we work through this over the next few minutes.
yeah I am a bit surprised that "one" bandwidth provider was down for a "few seconds" and yet there are quite a few machines on different networks, in different datacenters that can't be reached at all (not slow)
Edit: It appears one of our machines came back up.. still waiting for the others..
"We are currently experiencing network issues involving one of our
border routers. Connectivity will be sporadic until this issue is
resolved. All network admins are currently working on this issue and
it will be resolved as soon as possible."
I would think they could at least update their "network status" page with something.. Or if they don't have the people to do it, as they are all focusing on the issue at hand, allow dynamic content on that page (such as munin or mrtg graphs of all network connections, to show what's going on)
On a related note, all LW servers we have are out again..
---Status as of 9/29/2006 at 4:50pm Eastern Time---
We are currently in the process of diagnosing the issue that some of our customers experiencing. At this stage in the diagnostics it looks like two of our redundant routers experienced hardware related failures simultaneously. This has _not_ created a service interruption for most of our clients but has resulted in higher than average latency times which is causing some time outs. (this is what makes it look like the servers are going up and down.) We have our senior techs working on this problem and we do not expect any further issues. We will keep you updated as this is remedied.
In regards to some of the posts:
Liquid Web does utilize top of the line DDOS protection and this particular outage was not related to a DDOS attack.
Liquid Web does provide a 100% network uptime SLA. We all know that no hardware can be guaranteed 100% of the time but we do guarantee to provide SLA satisfaction to our valued customers who were affected by this unfortunate short incident. If you have any questions about an SLA credit feel free to email myself or sales.
I'm sorry I was unclear. Correct, systems are back online but latency is still an issue because we haven't tested enough of the equipment yet. Your servers should be accessible but will be a little slow. Again, if you have any questions please email or private message me and we'll get you squared away.
At this point we are testing and monitoring stability.
One Questions would such a incident qualify for clients to claim credit?
I'm very glad things are working again. An SLA credit is dependent upon the details of your particular server and services. If you feel that you qualify for a credit due to network downtime simply review the SLA details and submit your request to our support department outlining your situation. One of our technicians will review your case and we'll be happy to get you taken care of. At this time its too early to know what exactly happened. We will be happy to provide all of our clients a detailed explanation of what happened so that you can make informed business decisions.