Results 1 to 11 of 11
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09-28-2006, 01:15 AM #1Web Hosting Master
- Join Date
- Jul 2003
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- 640
How do you charge customers for web site updates?
Currently, I charge as follows:
$175 / year covers all text-based updates. This would just include minor text changes, or adding a small image here or there. It would not include changing the actual layout or design of the site or adding many new pages or features.
The issue I'm having is where to draw the line here. Sometimes someone will send me some text to change, as well as a few graphics, and I often do it for free because the change is so small. Although, the $175 really is to include text changes only. Other than text changes, I charge $75 / hour for all other changes.
How do you do it? I think I need a better method that will cover more bases. My current method is too flexible and customers expect too many changes since there doesn't seem to be a set limit or an easy way to limit such a system.
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09-28-2006, 12:03 PM #2noobie
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- Dec 2004
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- Chicago
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- 1,000
We don't do any of this - I'd call it web development rather than hosting.
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09-28-2006, 12:22 PM #3Invented the Internet
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- Feb 2001
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- West Michigan, USA
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- 9,687
Make it a per incident charge, with a base fee (regardless of if its a small job or not) and then add $xx per paragraph of text.
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09-28-2006, 12:39 PM #4Nerf Herder
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- May 2002
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- Internet / Colorado
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or
Or a retaining fee that is $175 a year and then charge for updates after the first 5 hours.
Like passive recurring revenue you can retire on?
You focus on building your brand, we handle all support, billing, and more.
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09-29-2006, 03:08 PM #5Retired Moderator
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- Oct 2004
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- Southwest UK
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- 1,175
Think about your time. Charging a flat $175 fee per year is a good idea for business customers. You just need to set a 'fair use' limit, eg, 1 hour per month. If it goes over that, then you charge overage fee.
Make it clear to your customers (or put it in the small print so you can show any customer who abuses the service) that 99% of all changes will not incur the overage, and you should be fine.Do not meddle in the affairs of Dragons, for you are crunchy and taste good.
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09-29-2006, 03:34 PM #6Artificial Intelligence
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- Feb 2005
- Location
- Minnesota
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- 973
Put an time limit per month on the service. so for instance if you bill out at $75/Hr and only charge $175/year for this service which I assume is a special you may want to do a maximum of 20-30 minutes monthly when they include anything other than text.
Being that it's really only 11.6 minutes($14.58) monthly or 140 minutes a year.███ AfterNorth Innovative solutions for tomorrow, today.
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09-29-2006, 03:51 PM #7Web Hosting Master
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- Jun 2006
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Depends on what kind of service you're providing as well.
Personally, I'd create a content management system and let them work around that. Then if they can't use it, have trouble with plugins etc, that's when they pay for support.
CMS is about 200,000 lines of code though and isn't for the faint hearted.
So you sell them a product + they pay for support, and 99% of cases support isn't needed.
But yea, for your specific question, set a specific limit. However, depending on your initiative, you might go a bit over here and there.
Your system at this stage should work fine, just need to be more strict and clear cut. You're probably doing MORE than what you should. If you have the clientele etc and can't afford not to do so, then you'll need to wait a bit longer. If you have people that will pay more for the service, then you can push more out of them.
Just my 2cents, just to get you thinking.HostGuard.net - VPS Control Panel
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09-29-2006, 06:55 PM #8Web Hosting Master
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- Mar 2005
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- Athens, Greece
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I (normally) charge by hour, but there are some cases I charge for a flat free per year (1 hour per month max).
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09-29-2006, 07:15 PM #9Retired Moderator
- Join Date
- Apr 2004
- Location
- Venezuela
- Posts
- 253
We normally charge per hour, rates from $25 to $75 depending of the task.
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09-29-2006, 11:52 PM #10learning is in the doing
- Join Date
- Sep 2000
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- Alberta, Canada
- Posts
- 3,146
We usually find a per hour or per page fee works well but some Clients like paying an Annual fee ($300) for small changes/updates to any 3 pages per month.
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09-30-2006, 12:48 AM #11Web Hosting Master
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- Aug 2004
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- Karachi, Pakistan
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- 748
By the hour billable in 30 minutes increments. Provide an estimate and client has the option to pay up to get work done.
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