I have one of their servers for the past six months or so and have had just a few problems with it. However, today it's down and down hard. So's their website. And, I can't even SSH into my server. I'm thinking it might be a NOC issue.
I know they resell for managed.com whom, after recent research, seems to have problems of their own.
My server eventually did come back online although I'm still concerned by it had gone down. I sent them an email requesting further info.
Regarding managed.com, this may have changed fairly recently as I had an issue with the server several months ago that made me research the ultimate server owner. The public IP block my server is attached to was owned by managed.com at that time, as several of the blacklists were blocking the entire block which meant my own server was being accused of a spam relay.