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  1. #1
    Join Date
    Apr 2006
    Posts
    40

    okihost support down?

    Hi,
    I have a domain registered at okihost (actually godaddy) and need to update the nameservers. Paul has been pretty good with support when I was with him (actually I averaged 5 minute response and about 1 hour resolution). However, I went to the site today and clicked on support and received the following error: "License Error: Key file has expired". Called the 1888 number but it was busy. Also sent him a PM on WHT. Anyone else experiencing the same troubles? Any ideas on contacting him? Thanks.

    Edit: www.okihost.com and www.okihelp.com

  2. #2
    Join Date
    Jul 2005
    Location
    Toronto, Ontario
    Posts
    260
    Looks like they just need to update the kayako license. (key.php)

  3. #3
    Join Date
    Apr 2006
    Posts
    40
    Anyone have any idea how long its been down? Thanks.

  4. #4
    Join Date
    Jan 2002
    Location
    Boston
    Posts
    5,010
    Hi David,

    I purchased and owned license for esupport about a month ago and they never fixed the domain name on the license so I am waiting for them to get back to me to resolve this issue hopefully soon.

    I did get your PM and please consider it done.

  5. #5
    Join Date
    Apr 2006
    Posts
    40
    Quote Originally Posted by okihost
    Hi David,

    I purchased and owned license for esupport about a month ago and they never fixed the domain name on the license so I am waiting for them to get back to me to resolve this issue hopefully soon.

    I did get your PM and please consider it done.
    Paul,
    Thank you. You have amazing support even though I am not a hosting customer anymore, just the domain. You will be my first response when people ask where to host their websites. Thanks again and, as always, A+ support.

  6. #6
    drig, I hope everything will be all right and you'll inform us how everything'll finish anyway.

  7. #7
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    Yep, Kayako does this trick if your on the monthly leased license, your supportdesk will expire unless you update the key file every month It's better to stick to the yearly or owned in my opinion definitely. Hope kayako will take care of it asap for Okihost.

    Cheers

  8. #8
    Join Date
    Apr 2006
    Posts
    40
    Quote Originally Posted by dannyy
    drig, I hope everything will be all right and you'll inform us how everything'll finish anyway.
    Everything was ok. Paul had my nameservers updated with just a few minutes of PM'ing him on WHT. Okihost has the best support out of all the companies Ive been with (5+). Thanks again Paul!

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