Page 1 of 2 12 LastLast
Results 1 to 40 of 50
  1. * Layeredtech sales is a bunch of clowns

    It's been 3 days and i still can't order. They try to do anything to deny my order though i do submit all the infos they require.

    First, i used a bank of america card with my name, same name on my passport, they asked me to submit the proof of address. I have moved back to vietnam after finishing 4 years living in Usa for education, so i cannot do that and their sales Jenny Song told me that they accept credit card issued by my local bank as well.
    So i make a copy of all required docs which include a copy of CC, passport, utility bill and order again. 30 minutes later, Topher Chartier replied back telling I need to place a new order with the payment method specified as Paypal , i already did yesterday and asked them to cancel for me as i can't submit the proof of address.
    This guy canceled my latest order without any warnings!! I asked him why and god he made me laugh with angry, he told me my name, Vo Viet Nam,sounds like my country name and he wants me to order with an acurate information. It doesn't make any sense to me because how in the world i can use other name to give him.
    Man, if that's a wrong name, how come i can use it to get passed the order process which requires an accurate infos(cardname, number, security code...).

    Anyway, i'll go with other datacenter. I've been a customer of theplanet and superbserver, burst.net for years and none of them have ever done such things to me.

    Could anyone recommend a good datacenter that provides AMD 64 althon servers? My current DC doesn't have it, so i have to look out for a replacement.

    Thanks for reading.
    Last edited by herculesnetwork; 09-26-2006 at 11:18 PM.

  2. #2
    Join Date
    Sep 2005
    Location
    In canada
    Posts
    3,213
    Doesnt vietnam have paypal yet ? But doesnt LT accept cash or money orders?

  3. no, vietnam is not yet in the list of country approved by paypal. The paypal account above is registered with my American BOA card.

  4. #4
    That's ignorant if they had a problem with your name. Having an unusual name myself, I can sympathize.

    Best of luck going with someone else.

  5. #5
    I don't know, I don't think that it's really based on your name. My name is pretty strange (I'm Chinese) but I had no problem with ordering a server.

    Anyways, have you ever considered SoftLayer?
    Core-Fusion Technologies-With exclusive license to use theHCP

  6. #6
    Join Date
    Nov 2003
    Location
    Newport Beach, CA
    Posts
    2,920
    Highly recommend Softlayer
    Show your reciprocal links on your website. eReferrer

  7. #7
    Join Date
    Jul 2006
    Posts
    285
    Paypal has banned Vietnam along with a lot of other countries due to the amount of fraud that originates from those places. Certain countries automatically raise the fraud red flags automatically. Sure it's unfair for the honest people out there, but unfortunately the few often ruin it for the many.

    http://www.publicdisk.com/default.asp

  8. Quote Originally Posted by Iwannasite
    Paypal has banned Vietnam along with a lot of other countries due to the amount of fraud that originates from those places. Certain countries automatically raise the fraud red flags automatically. Sure it's unfair for the honest people out there, but unfortunately the few often ruin it for the many.

    http://www.publicdisk.com/default.asp
    The point here is not about paypal. I've been using this paypal account since 2003 with hundreds of transactions. Layeredtech is who i'm talking about.

    Now it's funny that i've just received this

    "Nam,

    We have received the following order:

    Herculesnetwork...AMD 64 Athlon 3200/1024MB/120GB/8IPs...Windows 2003 Standard

    Your server will be provisioned, installed and setup within 72 hours of payment confirmation (for non-rapid deploys). The majority of our servers are deployed within this time frame, although depending on the configuration of the server and the current work load, the deployment may take longer. The 72 hour time frame is not a guarantee. Non payment of the first invoice will delay the deployment of your server. If the first invoice is not paid within 5 days of the order date, the server will not be deployed and the order will be cancelled. "

    and a billing email regarding my paypal account has been charged for the .xxx amount even though they told me that this order was canceled.
    Last edited by herculesnetwork; 09-27-2006 at 12:47 AM.

  9. #9
    Join Date
    Nov 2003
    Location
    Newport Beach, CA
    Posts
    2,920
    You had to agree to that charge. Paypal doesn't just 'charge' your account without you giving approval.
    Show your reciprocal links on your website. eReferrer

  10. Quote Originally Posted by e-places
    You had to agree to that charge. Paypal doesn't just 'charge' your account without you giving approval.
    I think you misunderstood my previous post, i meant they canceled my paypal order but they didn't cancel the billing.

  11. #11
    Join Date
    Oct 2005
    Location
    Fleet Street
    Posts
    3,243
    No offense to you, but I'd probably do the same thing. When your name has "Viet Nam" in it, it really does look like you're faking it. I sympathize, and yet, there's too much fraud going around these days - so I'd have to agree with them. What they did as far as cancelling the wrong thing and what not, I'd have to assume it was a misunderstanding. Try contacting them again and laying everything out very clearly. Sometimes language barriers can prevent clear communication.

  12. #12
    I hate when people have problems and they don't look on their side, to see if it was their fault, and just blame the company.

    Don't dis-credit companies when it's your fault.

  13. Quote Originally Posted by nocebo
    No offense to you, but I'd probably do the same thing. When your name has "Viet Nam" in it, it really does look like you're faking it. I sympathize, and yet, there's too much fraud going around these days - so I'd have to agree with them. What they did as far as cancelling the wrong thing and what not, I'd have to assume it was a misunderstanding. Try contacting them again and laying everything out very clearly. Sometimes language barriers can prevent clear communication.
    Hi,

    Could you tell me if my name is the country name, what can i use it to fake for ??
    I really love to learn it.

    @joshcrick, i did not discredit them if it's my fault, i followed their instructions to submit all things. Also, now i don't want to continue the order, and told them 3 times to cancel the paypal payment last night, i even included the paypal transaction id for their preference.

    Anyway, i stop here, let's see how it turns out in the next few days.

  14. #14
    Quote Originally Posted by joshcrick
    I hate when people have problems and they don't look on their side, to see if it was their fault, and just blame the company.

    Don't dis-credit companies when it's your fault.
    and his fault is????
    ozdoc.com
    Taiwan independence!!!
    Go Sydney Swans!!!

  15. #15
    Join Date
    Oct 2005
    Location
    Fleet Street
    Posts
    3,243
    Hi,

    Could you tell me if my name is the country name, what can i use it to fake for ??
    I really love to learn it.
    You're not understanding the concept. I get fraud signups every day - many use fake names or addresses, like "1337 east main street." When your name looks very similar to a country it's a red flag for most companies.

  16. #16
    Join Date
    Jun 2006
    Posts
    34
    If you had any idea how much fraud LT deals with on a daily basis, you'd sympathise.

    Also, any person or any company can refuse to do business with you for any reason at all. If they don't feel comfortable in your integrity for any reason or any flags were raised at all, LT will probably not do business with you... especially involving our industry where fraud is rampant and you never see a customer face-to-face.

  17. #17
    When someone discriminates against you because you were born in a certain country and given a certain name, both circumstances beyond your control, then feel free to lecture.

    LT has the right to refuse service. And bonafide clients have the right to complain about rejections based on stereotypes and ignorance.

  18. #18
    Join Date
    Jun 2006
    Posts
    34
    Then maybe your countrymen should stop scamming people.

  19. #19
    Quote Originally Posted by fireforfx
    Then maybe your countrymen should stop scamming people.
    That's exactly the kind of stereotyping and prejudgement that has no place on the internet.

    I am a Canadian, born and bred.

    And if you know anyone who can stop a country's worth of scammers/spammers so that they can lease a server at Layeredtech, we should nominate them for a Nobel Peace Prize.

  20. #20
    Join Date
    Jun 2006
    Posts
    34
    If flagging all orders from countries KNOWN for high fraud is stereotyping and prejudice, tatoo me prejudice. It's not LT's fault and it's not that particular customer's fault, but if you are going to be PC and not flag particular countries for a higher rate of fraud, you'll go out of business pretty quick. You can't blame LT for not wanting to be so politically correct they lose money.

  21. #21
    Join Date
    May 2006
    Location
    Poland
    Posts
    51
    Quote Originally Posted by fireforfx
    Then maybe your countrymen should stop scamming people.
    Yeah, right - let's repeat over and over again - people from East Asia are acammers, people from Central Europe are scammers, people from...

    I hate such bulls**t - there is no big difference between scammers from USA, Germany, Russia, Poland or Vietnam... SCAMMERS ARE EVERYWHERE


    I live in Poland, and I never, ever scammed anybody, and during my 8 months of Work&Travel in Miami I was scammed few times ... but I'm not telling everywhere that Americans are scammers - gues why...



    PS: scammers should be total idiots to use such "strange" names as Viet Nam when trying to scam anybody - that is my opinion

    PS2: stereotyping SUX
    Last edited by balas; 09-27-2006 at 04:41 PM.

  22. #22
    Join Date
    Jan 2003
    Location
    Chicago, IL
    Posts
    6,889
    Quote Originally Posted by balas
    Yeah, right - let's repeat over and over again - people from East Asia are acammers, people from Central Europe are scammers, people from...

    I hate such bulls**t - there is no big difference between scammers from USA, Germany, Russia, Poland or Vietnam... SCAMMERS ARE EVERYWHERE


    I live in Poland, and I never, ever scammed anybody, and during my 8 months of Work&Travel in Miami I was scammed few times ... but I'm not telling everywhere that Americans are scammers - gues why...



    PS: scammers should be total idiots to use such "strange" names as Viet Nam when trying to scam anybody - that is my opinion

    PS2: stereotyping SUX
    I'm just going to give one fact, over 90% of our fradulant orders are from someone outside the US or Canada and about 80% of our legitimate business is from people in the US or Canada. That means those 20% of orders count for 90% of the fraud, yes, scammers are everywhere, but I don't see issues with anyone using statistical data to give them an indication or feeling towards whether an order is fradulant or not.

    As a note, yes, we rarely see the scammers using unusual names or addresses, they are generally using someone else's credit card and using that person's name/address which they purchased or acquired through illegal means. Also, the scammers generally try to hide where they are from through proxies, etc. if you're not hiding at all where you're from, etc. things are matching up, I don't really see what their issue is, though from what has been said I can definitely see why they'd be cautious.
    Karl Zimmerman - Steadfast: Managed Dedicated Servers and Premium Colocation
    karl @ steadfast.net - Sales/Support: 312-602-2689
    Cloud Hosting, Managed Dedicated Servers, Chicago Colocation, and New Jersey Colocation
    Now Open in New Jersey! - Contact us for New Jersey colocation or dedicated servers

  23. #23
    If LT is not willing to accomodate you now, try to explain your situation clearer or just forget them. It does suck being a legit buyer and get rejected. You could try to use your friends/contacts in US to subscribe and repay them. For everyone, I understand the benefits of those stereotypes (as a warning/alert) but don't let them make you an ignorant closed-minded person.
    123finder.com - Browse/search 4-char domains or dictionary domains

  24. #24
    Join Date
    Mar 2002
    Location
    Orlando, FL
    Posts
    12,200
    At least your name is not Hugh Jorgan

  25. #25
    Join Date
    May 2006
    Location
    Poland
    Posts
    51
    Quote Originally Posted by KarlZimmer
    I'm just going to give one fact, over 90% of our fradulant orders are from someone outside the US or Canada and about 80% of our legitimate business is from people in the US or Canada. That means those 20% of orders count for 90% of the fraud, yes, scammers are everywhere, but I don't see issues with anyone using statistical data to give them an indication or feeling towards whether an order is fradulant or not.
    Can you show any confirmed proof of that?

    As I said - I live in Europe and I'm familiar rather with our market, but those statistics looks very strange for me - if it is true I would be very sad...

  26. #26
    Join Date
    Jul 2003
    Location
    Goleta, CA
    Posts
    5,550
    His statistics are consistent with my own research
    Patron: I'd like my free lunch please.
    Cafe Manager: Free lunch? Did you read the fine print stating it was an April Fool's joke.
    Patron: I read the same way I listen, I ignore the parts I don't agree with. I'm suing you for false advertising.
    Cafe Owner: Is our lawyer still working pro bono?

  27. #27
    what if a supermarket in US refuses to sell things to black people because *statistically" their crime rate is higher than whites?

    I think that if LT wants to discriminate people on the basis of their names, then it's up to LT to provide/investigate this person is a fraud.
    ozdoc.com
    Taiwan independence!!!
    Go Sydney Swans!!!

  28. #28
    Join Date
    May 2006
    Location
    Poland
    Posts
    51
    Quote Originally Posted by allanh
    what if a supermarket in US refuses to sell things to black people because *statistically" their crime rate is higher than whites?
    This remembered me the sentence:

    "There are lies, there are damn lies ... and there is statistic"


    Viet Nam - good luck with your new hosting provider

    EOT for me

    Have a good night everybody

  29. #29
    Join Date
    Jun 2006
    Posts
    34
    Quote Originally Posted by allanh
    what if a supermarket in US refuses to sell things to black people because *statistically" their crime rate is higher than whites?
    Then there would be protests and the supermarket would probably lose business. But that is racially motivated, not based on a geographical location or lax government policies. Also, with a physical store like a supermarket, you have the advantage of MEETING your customer and confirming that... yes... they are real.

    On the internet, not one web host or dedicated server company has a 100% fool-proof way of confirming one's ID short of requesting a sample of blood for DNA testing. They have policies like checking IP's, domains, credit card ID's, and past order statistics and trends. That's all.

    So if I were a dedicated server company and 60% of all my past orders from Vietnam (or any other country for that matter) are fraudulent... I'm not a racist for flagging or even flat-out rejecting that order... I'm making a business decision based on "do I want to devote the time a resources for processing this 60% chance of fraud?". Chargebacks kill. They waste money and time.

  30. #30
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    Quote Originally Posted by pixelized
    His statistics are consistent with my own research
    Ditto. Same here.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  31. #31
    Join Date
    Jan 2003
    Location
    Chicago, IL
    Posts
    6,889
    Quote Originally Posted by allanh
    what if a supermarket in US refuses to sell things to black people because *statistically" their crime rate is higher than whites?
    Ummm, how does that analogy make sense? If they sell the item to the person and they then commit a crime, how is the supermarket out anything? If you're saying they would be more likely to be robbed, that isn't the case either, as you don't need to buy anything from the store to rob it...

    In the case with LayeredTech they are looking at possibly being out say $200 per order, assuming the person uses 100% of their allowed network usage in two days before they catch it and then the chargeback fee...

    We are, of course, also dealing with a situation where we are saying the location plays a FACTOR in determining whether the account is approved, etc. LT is not meeting the customer face-to-face, they do not have video evidence of the person making the transaction, an original signed document, etc. They are taking a risk in accepting ANY payment and they should be able to determine themselves as to what they feel is too risky or not.

    Going back to your Supermarket analogy, it is a Supermarket's choice as to whether or not they accept non-local checks, they cannot be forced to accept them, as by accepting them they would be assuming risk. Some are willing to assume that risk while others are not. If that is an issue for you and/or you have no other method of payment, then go shop somewhere else. It is the same thing here, as has been stated, there are other ways to get this done, order through somewhere else, work out payment with them via wire, cashier's check, etc. They are simply not willing to take the risk of accepting your credit card.
    Karl Zimmerman - Steadfast: Managed Dedicated Servers and Premium Colocation
    karl @ steadfast.net - Sales/Support: 312-602-2689
    Cloud Hosting, Managed Dedicated Servers, Chicago Colocation, and New Jersey Colocation
    Now Open in New Jersey! - Contact us for New Jersey colocation or dedicated servers

  32. #32
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    I seriously HATE LayeredTech and everything I've ever experienced from them. But, they are being perfectly reasonable in being overly cautious in their fraud screening process. I can't fault them for that at all.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  33. #33
    Join Date
    Feb 2004
    Posts
    600
    Quote Originally Posted by autodelete
    That's exactly the kind of stereotyping and prejudgement that has no place on the internet.

    I am a Canadian, born and bred.

    And if you know anyone who can stop a country's worth of scammers/spammers so that they can lease a server at Layeredtech, we should nominate them for a Nobel Peace Prize.
    I think Japanese men give relatively little eye contact and are not very forward with women in comparison to caucasian Canadians.
    I think my blood type would matter more to a woman in Korea than to a woman from Hong Kong.

    Stop believing in the media hype. Stereotyping is EVERYWHERE and it's GOOD to do so. If you don't believe me, try visiting your traditional asian family and don't take off your shoes when entering. Or kissing your same-gender non-European friend on both cheeks. Why don't you? Because you stereotype.

    I'm in classrooms where I'm not part of the 90% ethnic majority. I stereotype often and I'm ok with it. So are people who interact with me... most people think I'm respectful and even sweet... because I treat them the way my stereotype tells me to treat them, until I know them better. I respect my korean elders, I greet people in their native languages, I shake hands with those I should shake hands with and I hug those I should be hugging.
    Last edited by ewhost; 09-27-2006 at 08:08 PM.
    Dating Revolution Method - Book on how to meet and attract women

  34. #34
    Join Date
    Mar 2002
    Location
    Orlando, FL
    Posts
    12,200
    Quote Originally Posted by ewhost
    Or kissing your same-gender non-European friend on both cheeks.
    Three times, if you're French

  35. #35
    Quote Originally Posted by ewhost
    Stop believing in the media hype. Stereotyping is EVERYWHERE and it's GOOD to do so. If you don't believe me, try visiting your traditional asian family and don't take off your shoes when entering. Or kissing your same-gender non-European friend on both cheeks. Why don't you? Because you stereotype.
    Right.

    So taking off your shoes as you enter the traditional asian home preceeds accusing them of being scammers or do we eat with chopsticks and bring up their criminal inclinations after dinner?

    Stereotypes, they're fun, they're ok, kids love'em! Yipeee!

  36. #36
    Join Date
    Feb 2004
    Posts
    600
    Quote Originally Posted by autodelete
    Right.

    So taking off your shoes as you enter the traditional asian home preceeds accusing them of being scammers or do we eat with chopsticks and bring up their criminal inclinations after dinner?

    Stereotypes, they're fun, they're ok, kids love'em! Yipeee!
    What's the difference between a stereotype that says people from a certain country usually tends to use chopsticks and a stereotype that says people from a certain country tends to scam?
    Dating Revolution Method - Book on how to meet and attract women

  37. #37
    Just imagine if you have to pay $15 per fraudulent order that occurs. Think about the time it takes to reload an OS, monitor for abuse, and handle/screen orders. Eventually, it can drive your business into the ground and/or interfere with your staff's abilities to handle current customers. In consequence, some are forced into the terrible position of denying an entire country of people, simply because its just too costly to screen the legit from illegit. This isn't a public service but rather mostly provided by private firms that need to see a return. Its all cost:benefit when decisions are made on what type of fraud mechanisms are put in place and nothing more.

  38. #38

    Finally....

    I think Japanese men give relatively little eye contact and are not very forward with women in comparison to caucasian Canadians.
    I think my blood type would matter more to a woman in Korea than to a woman from Hong Kong.

    Stop believing in the media hype. Stereotyping is EVERYWHERE and it's GOOD to do so. If you don't believe me, try visiting your traditional asian family and don't take off your shoes when entering. Or kissing your same-gender non-European friend on both cheeks. Why don't you? Because you stereotype.

    I'm in classrooms where I'm not part of the 90% ethnic majority. I stereotype often and I'm ok with it. So are people who interact with me... most people think I'm respectful and even sweet... because I treat them the way my stereotype tells me to treat them, until I know them better. I respect my korean elders, I greet people in their native languages, I shake hands with those I should shake hands with and I hug those I should be hugging.
    Well said! It's about time someone on this forum has their head screwed on....
    By blowing out all this stereotyping, pre-judgement, racism crap, you're just jumping around the problems, and denying responsibility for what a certain race/country does.

    Right.

    So taking off your shoes as you enter the traditional asian home preceeds accusing them of being scammers or do we eat with chopsticks and bring up their criminal inclinations after dinner?

    Stereotypes, they're fun, they're ok, kids love'em! Yipeee!
    Keep your pants on....

  39. #39
    I got one fraud so far on my online shop...and it is from someone using an american credit card shipping to thailand...lost US$4xx and have to be more careful with fraud or suspicious payment now.

    I just ordered my server from LT three days ago. The next day after I placed my order they email me for proof of identity (I paid through PayPal). I asked them a few questions on server setting and configuration and update some changes to my system. Then I emailed them a copy of my passport (use a digicam to snap and put a watermark on it).

    They replied with confirmation and paypal pay the money to them (before they confirmed my identity they don't charge my paypal account yet). They said it will take 48~72 hours for my server to be ready, but the next day (yesterday) they emailed me the details and I was able to play and setup my site to my new server

    Overall I think they are not bad...and their oversea verification of payment is acceptable to me.

  40. #40
    Join Date
    May 2006
    Location
    Poland
    Posts
    51
    Quote Originally Posted by ewhost
    What's the difference between a stereotype that says people from a certain country usually tends to use chopsticks and a stereotype that says people from a certain country tends to scam?

    The difference is ... the first one ("people from a certain country usually tends to use chopsticks ") IS NOT A STEREOTYPE


    Please check in the dictionary what a stereotype is and then we can talk about it

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •