I used a company called Versehost to register and host my site around 3 years ago.
About 18 months ago I contacted them to cancel the hosting as I was switching to my own in house server. They updated the DNS for me but every month since they have been sending me an email invoice for the hosting.
I contacted them when this first started happening and they said something about not having permission to stop the invoices being generated and to just ignore the invoices.
I have since tried to contact them asking how to transfer the domain away from them but they do not answer emails or trouble tickets which I submit.
Can anyone offer any advice about what to do and how to proceed.
if you are not the owner of the domain on the paperwork (on whois, and according to the registrar) you need to call them and make them take care of this immediately, read the TOS you agreeed to, there is probably some fee in there for them to release it ( as in, give you the rights to the domain so you can transfer it from their account to yours)
unfortunately, Rob, I can't call him for you because I'm in Europe too but I'd like to ask you are you the owner of this domain or not? Have you looked through TOS thoroughly? Maybe you'll
find the answer your question there.
i agree with danny and like i said before you need to read the TOS and their website very carefully. it will tell you how to get your domain under your name in there, probably has a fee attached to the process but then again, you agreed to those terms when you ordered from them.