Results 1 to 25 of 84
-
09-26-2006, 07:34 AM #1Web Hosting Guru
- Join Date
- Feb 2006
- Posts
- 306
Another Softlayer dropping the ball rant....
I ordered a whole new drive system replacement last week. After the first time failing to meet the scheduled maintence window it was rescheduled to tonight. Not a major problem i suppose, i really didnt want to sleep that night at all cause i figured spending 4-5 hours backing everything up and waiting for the replacement to start was a better idea ....
So it was rescheduled to tonight, they've got the drives in about 3 hours ago. Good Job. Now, while the wait for the server to come back online, i suppose they dont do much but wait, forget about them checking it, cause i suppose 2+ hours for a OS reload is common place now, and perfectly acceptable...
probably the second or third time, their OS reload feature has hung up, and cost hours upon hours waiting for it to get fixed, and forget about getting a ticket update during that time....
So in closing, i think i'll be moving on to another Dedicated server provider.
And I await the "Your a idiot treatment" that everyone gets when something negative is posted about the current WHT "Favorite company of the month", i like to call it the site5 attitude around here where you cant post anything negative without people thinking your a idiot.
-
09-26-2006, 07:41 AM #2The Linux Specialist
- Join Date
- Mar 2003
- Location
- /root
- Posts
- 23,991
Well, I have a feeling that if you have only 1 server with them, then they are not your favorite :-)
I hope not.
Specially 4 U
Reseller Hosting: Boost Your Websites | Fully Managed KVM VPS: 3.20 - 5.00 Ghz, Pure Dedicated Power
JoneSolutions.Com is on the net 24/7 providing stable and reliable web hosting solutions, server management and services since 2001
Debian|Ubuntu|cPanel|DirectAdmin|Enhance|Webuzo|Acronis|Estela|BitNinja|Nginx
-
09-26-2006, 07:46 AM #3Web Hosting Guru
- Join Date
- Feb 2006
- Posts
- 306
No, i just added my third server there the other day before this fiasco, which i'll more then likely be cancelling in about 10 minutes
-
09-26-2006, 08:57 AM #4Web Hosting Guru
- Join Date
- Feb 2006
- Posts
- 306
i wonder if they take their hardware and throw it off walls before installing it in the servers?
I've had to replace the onboard raid controller with an offboard raid card. I rebuilt the raid array and have restarted the reload process so that kickstart grabs the correct drivers. I am going to be monitoring this reload closely, and will update you with any details if necesarry.
Transaction ID: 7318
Transaction Group: RH OS Reload
Current Transaction Status: IPMI_BOOT
Elapsed time at status: 34 Min
Average time for status: 10 Min
-
09-26-2006, 09:15 AM #5Web Hosting Master
- Join Date
- Nov 2003
- Location
- Newport Beach, CA
- Posts
- 2,923
Well, one thing I notice.
You don't have a problem with cynical remarks, so you shouldn't have a problem with cynical replies.
Doesn't make you an idiot, just like it doesn't mean softlayer is throwing drives against the wall. I'm not saying you're stupid, or they're great or they suck. I'm just saying replies are going to follow the flow that you make your post in.Show your reciprocal links on your website. eReferrer
-
09-26-2006, 10:24 AM #6Web Hosting Master
- Join Date
- Oct 2003
- Posts
- 9,264
Thanks for the sarcasm ntfu
I'm simply noticing a trend with their responses that's giving me an uneasy feeling and that's not something I'm willing to sacrifice my operation on.
I didn't make my post for everyone else -- if you're enjoying their service stick with them.
The beauty of a free market: Choice.
-
09-26-2006, 11:30 AM #7Junior Guru
- Join Date
- Jul 2003
- Location
- Connecticut
- Posts
- 230
SoftLayer is wonderful. Their staff is very knowledgable and went above and beyond when I had any issues.
-
09-26-2006, 11:53 AM #8Web Hosting Master
- Join Date
- Oct 2003
- Posts
- 9,264
Oops!
Initially I had thought you were mocking my thread. I guess you're not after reading the 2nd update: Sorry to hear that you're having some problems as well.
It isn't that Softlayer hasn't been amazing for network and uptime: It's that every time I put in any sort of request they're fairly slow and seem to respond with broken English.
//And no, I don't put in requests for minor things: I've had maybe one ticket per month at most.
-
09-26-2006, 12:47 PM #9ex. *** *****
- Join Date
- Sep 2004
- Location
- Italy
- Posts
- 1,673
Well when I started reading this thread, my SoftLayer server went down.
I'm not so convinced about their network actually.
-
09-26-2006, 12:48 PM #10Web Hosting Master
- Join Date
- Oct 2003
- Posts
- 9,264
Originally Posted by SiteManaged
There's a thread about it in the network outtages section.
Argh, did I mention leaving Softlayer yet?
If not.. //gone like the wind.
-
09-26-2006, 12:49 PM #11ex. *** *****
- Join Date
- Sep 2004
- Location
- Italy
- Posts
- 1,673
Hmm actually I cannot access https://manage.softlayer.com/ either. Perhaps some other problem... My LT servers never have this kind of glitches.
-
09-26-2006, 12:49 PM #12Junior Guru
- Join Date
- Jul 2003
- Location
- Connecticut
- Posts
- 230
I'm sure its just a small hiccup.. it'll be back in no time. SoftLayer is great.
-
09-26-2006, 12:53 PM #13WHT Addict
- Join Date
- Dec 2005
- Posts
- 146
I have no issues with mine. What network are you on?
-
09-26-2006, 12:58 PM #14ex. *** *****
- Join Date
- Sep 2004
- Location
- Italy
- Posts
- 1,673
Originally Posted by rob5
Again, NEVER had this happened to me with my EV1, LTs. I've made my conclusion on them. They still got a lot to prove.
-
09-26-2006, 12:58 PM #15Web Hosting Master
- Join Date
- Oct 2003
- Posts
- 9,264
Originally Posted by daThomas
In total there was eleven minutes worth of downtime but it appears that the entire network was in fact out.
-
09-26-2006, 01:00 PM #16Junior Guru Wannabe
- Join Date
- Mar 2005
- Posts
- 75
No issues here.
-
09-26-2006, 01:02 PM #17WHT Addict
- Join Date
- Dec 2005
- Posts
- 146
Originally Posted by David
-
09-26-2006, 01:03 PM #18ex. *** *****
- Join Date
- Sep 2004
- Location
- Italy
- Posts
- 1,673
Originally Posted by Patryk
-
09-26-2006, 01:05 PM #19Junior Guru Wannabe
- Join Date
- Mar 2005
- Posts
- 75
Their network not seems to have downtime even before - I have no any info about problems from my monitoring software, and users - just like DaThomas. Maybe there is a problem at your end..
-
09-26-2006, 01:05 PM #20Web Hosting Master
- Join Date
- Oct 2003
- Posts
- 9,264
Originally Posted by daThomas
I use only 3rd party monitors as I cannot rely on one that is internal to their network.
As per the network outtage thread:
http://www.webhostingtalk.com/showthread.php?t=550193
Many others lost complete contact with their servers.
-
09-26-2006, 01:17 PM #21Newbie
- Join Date
- Dec 2005
- Posts
- 26
-
09-26-2006, 01:44 PM #22Junior Guru
- Join Date
- Jul 2003
- Location
- Connecticut
- Posts
- 230
From SoftLayer:
SoftLayer Network engineers detected a network issue on 9/26/2006 at 11:47 CDT that caused some customers connected to one of our Frontend Customer Routers (fcr01.dal01) to have intermittent connectivity loss on the public network. Upon investigation, an internal OSPF routing protocol session reset causing network abnormalities while the router rebuilt its routing table. We are *actively* working with Cisco to prevent the issue from occurring in the future.
-
09-26-2006, 01:48 PM #23ex. *** *****
- Join Date
- Sep 2004
- Location
- Italy
- Posts
- 1,673
Originally Posted by rob5
-
09-26-2006, 01:54 PM #24Junior Guru
- Join Date
- Jul 2003
- Location
- Connecticut
- Posts
- 230
Originally Posted by SiteManaged
-
09-26-2006, 02:21 PM #25ex. *** *****
- Join Date
- Sep 2004
- Location
- Italy
- Posts
- 1,673
Yes you can look at it that way, but when you have important clients who complain hard about "one click that timed out" it's a different story rob.
But it's nice to know you have so much love. Happy marriage