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  1. #1

    More SPAM from a host

    I can't believe this... They must have grabbed our webtech address from a customers site since thats the only place we use it.

    From My New Found SPAM enemy

    The tracking number for your request is [V8Y9W2W].

    Thank you for contacting pair Networks, Inc. We hope our World Class Web
    Hosting services will fulfill all of your hosting needs. We look forward
    to working with you.

    Your inquiry to [email protected] has been received and is now in our mail
    queue. This automated response is merely a confirmation of receipt.

    Please include the tracking number, shown in the Subject line of this
    message, with any subsequent e-mail regarding this request. E-mail that
    does not include the tracking number will be treated as a new request, and
    will be handled separately.

    [email protected] is intended for use by prospective customers investigating
    pair Networks, Inc. as a possible provider for their hosting services.
    If you are currently a customer or pair Networks, Inc., please direct your
    inquiries [email protected], [email protected], [email protected], or
    [email protected], as appropriate. For more information about contacting
    us, please visit:

    http://www.pair.com/pair/about/contact.html

    Please do *not* send the same piece of e-mail to multiple addresses
    -- this greatly reduces the chance that your request will be processed
    promptly and correctly.

    Please take a moment to review the material in this message, and accept
    our apologies for any delay in getting a human response to your inquiry.

    More information about pair Networks is available on the Web:

    http://www.pair.com/ - our main Web site
    http://www.pair.com/pair/compare/ - compare hosting plans
    http://www.pair.com/pair/faq/ - our FAQ
    http://www.pair.com/pair/support/ - our Support Forum
    http://resellers.pair.com/ - information about our Reseller Programs
    http://www.pair.com/pair/signup/ - sign up for an account
    http://www.pair.com/pair/current/insider/ - our monthly newsletter

    http://www.pairnic.com/ -- Domain Name Registration

    We offer the following Shared Web Hosting Plans:

    FTP Basic Adv. Webmaster
    Server Disk Space 100 MB 100 MB 200 MB 400 MB
    Included traffic per day 100 MB 100 MB 300 MB 500 MB
    Virtual Domain? Yes Yes Yes Yes
    FTP Access? Yes Yes Yes Yes
    Telnet/SSH Access? No Yes Yes Yes
    Access to system CGI-bin? No No Yes Yes
    Access to personal CGI-bin? No No No Yes
    Included Mailboxes 1 10 25 50
    Setup Fee $20 $25 $30 $35
    Monthly Fee $5.95 $9.95 $17.95 $29.95

    Developer Commerce MIVA High Volume
    Server Disk Space 600 MB 600 MB 1000 MB
    Included traffic per day 500 MB 500 MB 1 GB
    Virtual Domain? Yes Yes Yes
    FTP Access? Yes Yes Yes
    Telnet Access? Yes Yes Yes
    Access to system CGI-bin? Yes Yes Yes
    Access to personal CGI-bin? Yes Yes Yes
    Included POP mailboxes 100 100 200
    SSL Included Yes Yes No
    MIVA Merchant/MIVA Empressa No Yes No
    Setup Fee $50 $50 $50
    Monthly Fee $49.95 $49.95 $129.95

    * Domain name registration fees are not included in the prices listed.

    + Additional Disk usage will be automatically charged at the monthly rate
    of $0.10/MB, based on average daily usage.

    + Additional traffic will be automatically billed at the monthly rate of
    $4/10MB, where each 10MB represents an increase in the daily traffic
    allowance. For High-Volume accounts, this rate is reduced to $3/10MB.
    Rates for Dedicated Hosting are even lower.

    You may add multiple virtual domains to our hosting plans at the rate of
    $15 setup + $1/month. Each domain added will receive its own IP address,
    and can be pointed to a subdirectory in your account. You will also have
    full e-mail, FTP, and Web services, for all of the virtual domains hosted
    on your account.

    All virtual domains, added to a single Web hosting account, share the same
    quota for the account that they are hosted on.

    More details can be found on the following Web pages:

    http://www.pair.com/pair/shared/
    http://www.pair.com/pair/compare/options.html
    http://www.pair.com/pair/specials/

    For more information about our Dedicated Hosting Plans, please visit:

    http://www.pair.com/pair/quickserve/

    Thank you for contacting us! We will get back to you as soon as possible.

    pair Networks Inc. - World Class Web Hosting
    http://www.pair.com/


    [ Automated message last updated March 7, 2002 ]
    Matt Kelly
    WCiT.net
    Managed and Unmanaged
    Budget VPS, Cloud and Colocation

  2. #2
    Join Date
    May 2001
    Posts
    1,513

    Re: More SPAM from a host

    Originally posted by Everyday
    I can't believe this... They must have grabbed our webtech address from a customers site since thats the only place we use it.
    Maybe one of your customer's used that address and requested info from them. Perhaps the customer send it from their webmail. Check your mail logs and you may find a clue.

    If that's not what happened, I'm not surprised; some big companies as well as some small companies spam; and I agree it is bad business.

  3. #3
    Join Date
    Apr 2002
    Posts
    53

    Re: More SPAM from a host

    Good grief… So let me get this straight. Pair invokes its own autoresponder to Spam you with. Really now… Before arriving at an assumption like that, you should complete some of the basic investigation work. Did you look at the headers? Do they appear forged in any way? In fact, does anything about that message indicative of Spam? Of course not! It’s a harmless autoresponder from their info address, and the message itself more than verifiers that.

    Evidently, someone sent a message to [email protected], and that was the response. How did “they” (whoever it was) get your address? Who knows… People; the Internet, and this entire universe are anything but perfect. Someone probably made a mistake, or it ‘is’ possible that someone from your domain was inquiring about something at pair.

    At any rate, there’s no need to sound off the Spam alarms just because someone’s autoresponder ended up in your mailbox. Things like this can happen from time to time, and sometimes it's just a mistake
    Last edited by Chicken; 06-14-2002 at 10:13 AM.

  4. #4
    Join Date
    May 2001
    Posts
    1,513
    Hey fbsd4me,
    Was it really necessary to include his entire post in your quote?!?!?

    <<MOD NOTE: Fixed, it was a bit long, heh...>>
    Last edited by Chicken; 06-14-2002 at 10:13 AM.

  5. #5
    I neglected to say I received over 20 of this same email from the autoresponder. This morning some of my customers have made a request for us to block these addresses since they too have received numerous emails.

    So, no jumping to conclusions here. They appear to be very sly by using the autoresponder as a mailing list.
    Matt Kelly
    WCiT.net
    Managed and Unmanaged
    Budget VPS, Cloud and Colocation

  6. #6
    Join Date
    Apr 2002
    Posts
    53
    Really.... It’s wonderful how you love to complain here, but tell me… What do you expect to accomplish? Have you tried contacting pair? Did you mail their abuse department? Don’t you find it a little odd how “your” domain is the only one receiving this so-called spam like auto responder? At least contact them, and start from the beginning, as opposed to launching an arbitrary attack against (what otherwise) is a reputable provider. If you are not “at least” going to do that, then this discussion would be better suited to the news group alt.conspiracy.

    In any event, I can assure you of this: Pair is not Spamming you. Go through the proper channels, and I’m certain you’ll see this for yourself. That is, if you’re “really” seeking a resolve to this issue.

  7. #7
    Hey I'm just letting everyone know. I did contact them. They have responded saying it wasn't them. Maybe it was maybe it wasn't at any rate it is annoying and they are not making any effort to stop te emails flooding in to us...

    No reason to jump down my throat, I'm not the one spamming.
    Matt Kelly
    WCiT.net
    Managed and Unmanaged
    Budget VPS, Cloud and Colocation

  8. #8
    Join Date
    Apr 2002
    Posts
    53
    Ok, fair enough…

    But “if” someone is sending them messages using one of your addressees, it would be difficult for them to do a whole lot about that. It almost sounds as if someone is intentionally trying to antagonize you, but they’re using one of pairs email addresses to do it. I have no idea of why someone would do this for, and I can’t even begin to guess, but that’s almost what it looks like.

  9. #9
    Join Date
    Nov 2000
    Location
    San Diego
    Posts
    3,407
    Did you ever think maybe someone maybe screwing with you? How hard is it to keep sending e-mails with your return address? Just block the pair address. Done.

    This is not Spam. Look at it. Also, I am sure the owner (Kevin) of Pair will drop by to confirm this as he frequents here.



    PS - I just thought of something. You can blame this on Ensim some how. You are good at using a seven degrees of Kevin Bacon approach to somehow relating all your issues to Ensim. Try with this one.


    1) Spammed from Pair =>
    2) Pair uses servers =>
    3) Servers need software =>
    4) Software needs creators =>
    5) Creators need jobs =>
    6) Ensim is a good job =>
    7) Ensim used Pair to Spam me!!!!


    PSS - This is a joke. No offense.
    Last edited by BeDifferentSolutions; 06-14-2002 at 02:57 PM.

  10. #10
    Join Date
    May 2001
    Posts
    1,513
    I don't know if Pair spammed EIS or not. He did not post the headers, but they could've been spoofed anyway. Maybe EIS didn't tell us everything or explain it well; but give EIS a break, EIS feels that Pair spammed them and their customers, and that is not unbelievable.
    I look forward to Pair's explanation.

  11. #11
    Join Date
    Apr 2001
    Location
    Pittsburgh, PA
    Posts
    1,304
    Originally posted by chrisb
    I don't know if Pair spammed EIS or not. He did not post the headers, but they could've been spoofed anyway. Maybe EIS didn't tell us everything or explain it well; but give EIS a break, EIS feels that Pair spammed them and their customers, and that is not unbelievable.
    I look forward to Pair's explanation.
    Of course we have not "Spammed" anyone. It's utterly out of the question. What was quoted was the autoresponder from our [email protected] address. I hope you've sent the details to [email protected], or if you haven't, you're welcome to send details to myself, [email protected].

    In particular, if you find yourself getting an autoresponder over and over again, you may be in an autoresponder war, particularly if your autoresponder doesn't follow standards such as X-Loop headers. In that case, it would only take one person writing to us with the wrong return address to start a cycle of problems.

    Thanks,
    Kevin

  12. #12
    We don't use an autoresponder on any of our addresses.

    We received many, many emails from your autoresponder saying thanks for contacting pair. Then our customers started getting it. I sent an email to [email protected] and received no response other than the explaination that we must have contacted you, which we didn't.

    Since the email address was one that is on our design customers sites and is hidden it's obvious that the page must have been decoded or spidered or whatever the new trick is for the week. The address is for reporting problems about any of our sites that we designed, it is rarely used since there are few problems to report.
    Matt Kelly
    WCiT.net
    Managed and Unmanaged
    Budget VPS, Cloud and Colocation

  13. #13
    Join Date
    Apr 2001
    Location
    Pittsburgh, PA
    Posts
    1,304
    Originally posted by Everyday
    We received many, many emails from your autoresponder saying thanks for contacting pair. Then our customers started getting it. I sent an email to [email protected] and received no response other than the explaination that we must have contacted you, which we didn't.

    Since the email address was one that is on our design customers sites and is hidden it's obvious that the page must have been decoded or spidered or whatever the new trick is for the week. The address is for reporting problems about any of our sites that we designed, it is rarely used since there are few problems to report.
    Your customers started getting it? Sounds like someone's trying to stir up trouble. I can assure you we have no interest in sending you nor your customers any unsolicited information.

    Please drop me a note at [email protected] and tell me what you told [email protected]. I'll get to the bottom of this today.

    There is a long history of Spammers trying to smear us in various ways, but this is kind of subtle to say the least.

    Kevin

  14. #14
    Join Date
    Apr 2001
    Location
    Pittsburgh, PA
    Posts
    1,304

    Klez

    As best we've been able to determine, the original e-mail which prompted the autoresponder to respond was generated by the Klez virus. Klez forges e-mail by picking addresses from an address book, so all it took was for someone who has your address to get infected

    There's no record of any contact from you in [email protected], so please resend, or send to my personal attention at [email protected], if you have any further concerns about this.

    For more information on the Klez virus and its many variants, start here: http://search.yahoo.com/bin/search?p=klez

    Sorry for the trouble, although I feel we are being unfairly portrayed as a source of the trouble, when in fact we are also a victim.

    Just to restate the obvious, we do not Spam anyone, and are staunchly anti-Spam.

    Kevin

  15. #15
    Thats a reasonable enough explaination.
    Matt Kelly
    WCiT.net
    Managed and Unmanaged
    Budget VPS, Cloud and Colocation

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