Your host was under a large attack and the VLAN for your host was shutdown at 7:30 AM this morning to mitigate the attack so it would not affect other clients that share your same switch as the attackers are targetting both your host and its gateway IP address. The ticket that is open for your host shows to have a KVM being hooked up at this time so that you can be granted access to remove the target domain on your server so the host can be put back online.
Your ticket will be updated with the details when the KVM is setup. No we are not asleep and we are not ignoring your tickets and it has not been 10 hours since our last reply or since your host was even taken offline this morning.
There is many internal comments on your host and no further updates to provide you until the KVM is up.
Your ticket should be updated shortly. If you have any further questions please contact us via our support portal.