Results 1 to 25 of 156
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09-23-2006, 05:03 AM #1Junior Guru Wannabe
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- Feb 2003
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Orange Fiber / Alpha Red - Down?
It appears I posted this at the same time as AlphaRed posted an update - see http://www.webhostingtalk.com/showthread.php?t=549369
Last edited by MartHUK; 09-23-2006 at 05:08 AM.
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09-23-2006, 05:03 AM #2Disabled
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- Jan 2006
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AlphaRed Inc/Orange Fiber Outage - Transfer switch failure notice
Alpha Red Inc is currently experiencing a primary transfer switch failure (as diagnosed at this time), which is causing utility feed to our datacenter to have ceased.
We are aware of this issue, and are currently working on resolving it as soon as possible.
Please be patient, as we do realize that your uptime is important, and we will have this rectified as soon as humanly possible.
If you have any questions, you can reach me on my cell phone at: 713-962-5791
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09-23-2006, 05:10 AM #3Junior Guru Wannabe
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- Feb 2003
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Thanks for the update, much appreciated.
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09-23-2006, 05:12 AM #4Newbie
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- Oct 2004
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Thanks for the info. Any idea how long this will take to resolve? I mean is this going to be a few more minutes, or are we talking hours?
Please keep us informed. Thanks.
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09-23-2006, 05:32 AM #5Disabled
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- Jan 2006
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Hello,
I have an update on situation:
The transformer room for our building, where our transfer switch is located is flooded.
From what I've been able to gather, is that the building's fire suppression system has malfunctioned and is pumping water into the underground transformer room, and has caused our equipment, as well as our utility provider's equipment Centerpoint, to automatically shutdown to avoid damage.
The Houston Fire Department is at the scene now attempting to shut off water flow and pump the water out, so that Centerpoint can begin work on restoring power.
I will update further as I can.
Please be sure we are working on this as fast as possible - it is 4AM on a Saturday, and we are unflinching in making sure this is getting resolved ASAP.
Thanks
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09-23-2006, 05:33 AM #6Junior Guru Wannabe
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- Jul 2005
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- 76
nevermind, thanks for keeping us updated
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09-23-2006, 05:48 AM #7Newbie
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- Oct 2004
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- 17
So, does this mean all the servers lost power? Does that mean even after this is resolved I'm going to have to wait for my servers to run fsck to make sure the HD's didn't die?
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09-23-2006, 05:55 AM #8Disabled
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- Jan 2006
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- 388
Yes, all servers have lost power, a situation like this was never even imagined.
Your server may or may not have to FSCK when it comes back online.
Our UPS system's have built-in power conditioners which should've kept any current spikes from reaching server's, I don't expect that many failed HDD's.
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09-23-2006, 06:11 AM #9Newbie
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- Oct 2004
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- 17
The damage sounds pretty huge. Do you have any idea yet about how much longer this will be?
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09-23-2006, 06:14 AM #10Disabled
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- Jan 2006
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I don't have an ETA.
I have learned that the entire city power grid that we are on is now down as well.
We are working on alternative means of bringing power backup - we arn't going to wait on the building, Centerpoint or the fire department at this point.
We are actively pursuing alternative power means, including re-wiring our feed away from our transfer switch direct to our generator, so that we can get power restored before the rest of the building/city grid.Last edited by MSV_AR; 09-23-2006 at 06:17 AM.
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09-23-2006, 06:18 AM #11Newbie
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- Oct 2004
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- 17
Wow, you guys took out the city! 0_o
I hope this can be resolved quickly, thank you for all your hard work.
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09-23-2006, 06:21 AM #12WHT Addict
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- Feb 2006
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man, that's bad.. thanks for the update and hope this gets resolved soon!
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09-23-2006, 06:29 AM #13Disabled
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- Jan 2006
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Originally Posted by Abobo
We are all working on this as fast as possible guys - don't forget that this happened around 4AM CST on a Saturday, it is now 5.30AM CST on Sat. and we are trying to get all sorts of people to answer their phone.
I am having good luck getting the neccesary people on the ball though, so I am hopeful that we will be up shortly. (relatively speaking, of course)
Plans have already been set in motion, and our own electricians are on their way.
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09-23-2006, 07:15 AM #14Disabled
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- Jan 2006
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Guys, I am heading downtown to the datacenter - the entire city grid is still out, so I don't know what type of access I will have, I am bringing my laptop with VerizonWireless internet, so I should be online once I get there.
Please call me if you have any questions - though we are doing what we can to make sure we are back up ASAP.
I will take pics while I am there, there is flooding like 20 feet high.
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09-23-2006, 07:23 AM #15New Member
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- Sep 2006
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- 0
More Contact Info
I'd also like to mention that you can reach Tech Support directly at 713-589-3238. They are offsite but will be current with the situation and, once power is restored, they can escalate any server problems directly to the onsite staff. They are also available on ICQ. You may also reach me on ICQ or gtalk.
Alphatech01: 235-435-304
Alphatech02: 224-215-392
--
MattJB
Alpha Red, INC
ICQ: 133076358
Gtalk: alpha.red.admin
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09-23-2006, 08:05 AM #16WHT Addict
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- Jan 2004
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- Sydney
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Just wanted to say that as an OF customer you guys seem to really be on top of this one - good job on the updates!
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09-23-2006, 08:23 AM #17Web Hosting Guru
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- Oct 2002
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From what I see (in this thread) , this will take days to fix......
Last edited by marmoset01; 09-23-2006 at 08:36 AM.
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09-23-2006, 08:24 AM #18Web Hosting Master
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- Sep 2005
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Thanks for the update MSV_AR
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09-23-2006, 08:29 AM #19Junior Guru Wannabe
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Originally Posted by yegorpb
If not, is there any ETA or just a rough estimate?
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09-23-2006, 08:30 AM #20Streaming Specialist
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- May 2003
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Originally Posted by yegorpb
are u sure
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09-23-2006, 08:31 AM #21New Member
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- Sep 2006
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I just received word from the workers onsite. The situation is very close to being resolved. At this point we're looking at 30 minutes to 1.5 hours at the maximum, from what I've been told. I'm going in now, the techs are still available at the numbers above.
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09-23-2006, 08:33 AM #22Web Hosting Guru
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- Oct 2002
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Originally Posted by yegorpb
Flooded equipment......water 20 feet high..... that seems pretty bad.
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09-23-2006, 08:34 AM #23New Member
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Originally Posted by yegorpb
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09-23-2006, 08:34 AM #24Web Hosting Guru
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Originally Posted by MattJB
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09-23-2006, 08:38 AM #25New Member
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Originally Posted by yegorpb