I've been a strange situation for several days. Here is the thing:
I have purchased 5 year unlimited webhosting service from Setechosting through ebay. But I just used it for 5 days. Then I cant access my site and the Cpanel.
I emailed them once or twice everyday for ten days until I got their response:
Thank you for getting in touch.
I have checked your account and found that it has been suspended
pending termination as it is in breach of our terms of service. An
email was sent to the accounts registered email address but I have
reproduced the main points below.
The account was hosting copyrighted material that is not allowed on
our server. (for instance there are downloadable copies of several
Harry Potter books).
More importantly is that the account contained 2 viruses that are
currently not active, however they have been highlighted by our
monitoring software as a severe threat to the safety and security of
I am sorry that we could not give more advanced warning before
suspension but we have to act immediately when a virus is detected.
Please visit tos.html to view our terms of
Setec Hosting Support"
This is very strange, they didnt tell where is the harry porter file and the virus files. The web I host is a non profit forum to discuss chinese history. There is no need to provide some downloadable material, especially no need for Harry Potter. Before I move my website to your server, I use xinnet. They never told me I have virus problem. Most of my files just PHP files, few pictures.
I emailed them back 3 times explain this to them and tell them they can delete anything they want. But for 2 days, I didnt get anything from them yet. Now my site is down for 2 weeks. My members are getting crazy. I got tons of emails and MSN messages everyday. I dont know what to do now.
Please help me. Any suggestion will be appreciated. Thanks