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Thread: Domain Stolen?
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09-22-2006, 12:59 PM #1Web Hosting Master
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Domain Stolen?
Something most bizzare has happened to me regarding the domain name I use for my business. This morning I noticed that my domain name was bringing up a strange coming soon page, I logged into my eNom account to see if somehow the nameservers for this domain had been changed, the domain was NOT even in the domain list. I then did a whois lookup at whois.sc and I realize that the domain name is listed as being registered to someone else and namecheap is now listed as the registrar.
I am tearing my hair out over this as this is the primary domain name for my business. I have contacted eNom and am waiting for a response. Has this happened to anyone before? Any advice on what to do?Vertivo :: Affordable Web Hosting Packages and Reseller Plans
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09-22-2006, 01:42 PM #2Aspiring Evangelist
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Wow! That's scary!
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09-22-2006, 01:44 PM #3Junior Guru
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WoW!
This happened even without the domain expiring?0
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09-22-2006, 01:48 PM #4Web Hosting Master
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We have had domains stolen from our customers as well when they didn't have their domains locked. I can not stress enough the importance of transfer-locking your domain!!
If someone really wants it, they can make up fake letterhead, a fake story, and contact almost any registrar. The registrar will most likely email you to let you know your domain name is being transferred out, but if you miss the email you are screwed.
I hope you can get your name back, but if not, you learned your lesson: always transfer-lock all your domains.eVerity.com
Celebrating 9 years of customer service. Domain names, shared/semi-dedicated/dedicated hosting, SSL certificates, merchant accounts, reseller options, and referral program, since July 2000.0
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09-22-2006, 02:28 PM #5Web Hosting Master
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You might need a historical whois record for your domain (if I have guessed the name correctly):
Code:Using 24 day old cached answer (or, you can get fresh results). Hiding E-mail address (you can get results with the E-mail address). =-=-=-= Contact: *******@vertivo.com Domain name: vertivo.com Administrative Contact: Monique Powell ********@vertivo.com) +1.8763721820 Fax: 1601 NW 97th Avenue Miami, FL 33172 US Technical Contact: Monique Powell ********@vertivo.com) +1.8763721820 Fax: 1601 NW 97th Avenue Miami, FL 33172 US Registrant Contact: Monique Powell ********@vertivo.com) +1.8763721820 Fax: 1601 NW 97th Avenue Miami, FL 33172 US Status: Active Name Servers: ns1.vertivo.com ns2.vertivo.com Creation date: 31 May 2006 01:16:47 Expiration date: 31 May 2007 01:16:47
I wish you all the best...Respect My Authoritah! - Eric Cartman (a friend of mine).0
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09-22-2006, 03:30 PM #6Web Hosting Master
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Originally Posted by Vertivo
I had a look at the account the domain was transferred to with us and all signs point to a hijacking from our investigation.
That being said, I've gone ahead and locked the account and the domain itself until enom get's back to you and us.
I also reverted the dns back for you.
For those interested, the person who requested the transfer to us has had multiple accounts with us shut down for credit card fraud.Richard Kirkendall
NameCheap.com0
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09-22-2006, 03:45 PM #7Web Hosting Master
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Richard, can I just say I'm really impressed with your response? Its great that you responded so quickly and were so helpful. Lots of brownie points for NameCheap.
eVerity.com
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09-22-2006, 04:09 PM #8Web Hosting Master
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Originally Posted by WebberzoneVertivo :: Affordable Web Hosting Packages and Reseller Plans
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09-22-2006, 04:14 PM #9Web Hosting Master
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Originally Posted by enetwork
Thanks alot for the interest you've shown and your assistance. Im very impressed, I wasnt expecting it. I appreciate you looking into it and I do hope enom gets back to us soon.Vertivo :: Affordable Web Hosting Packages and Reseller Plans
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09-22-2006, 04:37 PM #10Web Hosting Master
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@ enetwork
There's just one thing, I noticed you pointed the nameservers to my server for me (very grateful), Im actually using ns5.vertivo.com and ns6.vertivo.com though, so if you could change that in the meanwhile I would really appreciate it. Thanks again.Vertivo :: Affordable Web Hosting Packages and Reseller Plans
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09-22-2006, 05:34 PM #11Newbie
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Originally Posted by enetwork0
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09-22-2006, 07:01 PM #12Web Hosting Master
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Originally Posted by Vertivo
No problem, consider it done.
Regarding enom, try emailing TransferDisputes@enom.com. We just need confirmation from them and we'll push the domain back.
We'll watch the domain for you in the meantime.Last edited by enetwork; 09-22-2006 at 07:04 PM.
Richard Kirkendall
NameCheap.com0
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09-22-2006, 09:43 PM #13Web Hosting Master
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Just curious how was the domain stolen? Did you have it unlocked?
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09-22-2006, 10:09 PM #14Web Hosting Master
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Originally Posted by Aussie BobVertivo :: Affordable Web Hosting Packages and Reseller Plans
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09-23-2006, 01:02 AM #15Web Hosting Master
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Originally Posted by VertivoRespect My Authoritah! - Eric Cartman (a friend of mine).0
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09-23-2006, 02:12 AM #16Web Hosting Master Disaster
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Originally Posted by enetwork
Good work... that is great... good luck V....Windows 10 to Linux and Mac OSX: I'm PARSECs better than you. Eat my dust!!!0
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09-23-2006, 10:55 AM #17Web Hosting Guru
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I think only the registrar who I think is enom can actually do anything to get the name back to you
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09-23-2006, 04:27 PM #18Web Hosting Master
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Originally Posted by Stan MarshVertivo :: Affordable Web Hosting Packages and Reseller Plans
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09-24-2006, 12:19 AM #19Web Hosting Master
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I think it might be worthwhile for someone with a Domain Tools account to do a historical whois lookup for you, to see how the thief stole the domain.
FWIW, eNom didn't lift a finger to help me in a similar situation. They just refused to admit any fault at all. We've seen a few similar instances of this at eNom recently. You are lucky to have the domain end up at NameCheap, imho.Signature Under Construction.0
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09-24-2006, 11:48 AM #20Web Hosting Master
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Originally Posted by stu2Vertivo :: Affordable Web Hosting Packages and Reseller Plans
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09-24-2006, 12:36 PM #21WHT Addict
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MMmmm.. I love namecheap.
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09-25-2006, 09:46 PM #22Web Hosting Master
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Originally Posted by enetwork
I was trying to send you a PM with this info but its seems you have disallowed them. Here's the message I got from eNom today:
"If Namecheap can login to their eNom reseller account and ask us to "reverse" the transfer, I can move the domain back to your account. The request must come from Namecheap, however, so please ask them to submit a support request and reference this case number 10184299."
Please see what you can do for me. Thanks. Its greatly appreciated.Vertivo :: Affordable Web Hosting Packages and Reseller Plans
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09-30-2006, 08:56 AM #23Web Hosting Master
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@enetwork - Has anything happened with this? Thanks.
Vertivo :: Affordable Web Hosting Packages and Reseller Plans
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09-30-2006, 08:41 PM #24Newbie
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If a domain is transfered can an owner claim weeks later that it was done without their permission and have it returned to them somehow. ?
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09-30-2006, 09:14 PM #25Knowledge is all
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Vertivo, I would recommend you contact their support in case Richard doesn't get back here for a while. Just reference this thread and the info that eNom gave ya.
-Steven | Cooini, LLC
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