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Thread: Modernbill

  1. #1
    Join Date
    Jul 2005
    Location
    bangalore
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    Thumbs down Modernbill

    Whats happening with modernbill now a days?
    Apart from the Heavy pricing ,there support has been below par.
    They shouldn't concentrate only on increasing the Price ,they should also Focus on the support too . We submitted two tickects requesting to raise a invoice for renewal of my license payable through paypal,either they should have raised the invoice or they should have communicated it is not possible,but till date they havent got any communcation from them .This shows how important they are treating customers.

    I guess i am not the only who has this experince

  2. #2
    Join Date
    Jan 2004
    Posts
    1,042
    After 2 years of using MB, i gave up (2 months ago) and moved to WHMCS. Been very happy with the move.

  3. #3
    Join Date
    Sep 2005
    Location
    Albany, NY
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    3,956
    Not sure what you guys are doing wrong but I always get responses within 24 hours to any issues I have and they always help. I would never move anywhere else, Mbill just blows everyone else away with their features.
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  4. #4
    Join Date
    Feb 2004
    Location
    Southern California
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    I had to open a ticket just yesterday and got a responce in like 3 hours... I have never had a problem with their support...
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  5. #5
    Join Date
    Dec 2004
    Location
    somewhere
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    235
    we requested on friday a license change. They said we would have to wait till monday all while we had to close new sign ups so we would not get locked out. Now 3 more tickets later and still no change in the leased to own license.
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  6. #6
    Join Date
    Sep 2005
    Location
    San Diego, California
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    865
    It may be possible (and likely) that they have different people managing different departments, but for any support issues, I usually have a reply within 3-24 hours with a resolution.
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  7. #7
    Join Date
    Jun 2006
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    1,106
    There will always be a few bad cookies, but the problems that can cause them are finite.

    Phone them up

    +1 for WHMCS.
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  8. #8
    The last time I submitted a support request got it answered in under an hour. I am a little upset with V5 though. They need to get all the kinks worked out, seems like it's taking fooooorever.

  9. #9
    Join Date
    Aug 2001
    Location
    Atlanta
    Posts
    1,170
    There's no doubt MB was extremely late with V5, yet managed to deliver an extremely immature product. While they're making progress now, slowly.... it's hard to overstate just how bad the first 'production' release of V5 was. It certain lowered my opinion of ModernGigabyte significantly.

  10. #10
    Join Date
    Jan 2004
    Posts
    1,042
    I find its interface to be even more non user friendly than the last. They way over used ajax. Way to many clicks to accomplish anything. My staff unanimously decided to use our new solution versus MB. Plus i love the fact that i dont have to worry about how many clients i have, either way, its the same price for what im using now.

  11. #11
    Join Date
    Oct 2005
    Posts
    893
    Sometimes, when I open a ticket the responce time is 10mins.

    But I still prefer AWBS by a mile.

  12. #12
    Join Date
    Jul 2006
    Location
    San Diego, CA, USA
    Posts
    691
    I think there are not enough support team at MB.. because everytime I submit ticket only same person is answering questions and sometime other.. they should hire more support staff..

  13. #13
    I never get a quick response from Mbill.

    I have changed to WHMCS.

    I did not move because of support though. I just thought WHMCS had a little of Mbill and autopilot built in. I like both of those before they tried to come out with their new versions.

    +1 for WHMCS here also.
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  14. #14
    Join Date
    Sep 2002
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    After the dissapointment in mb5, I moved my stuff over to WHMCS as well. It's NICE having a developer saying "I'll get right on fixing that", as opposed to the modernbill way of things, and Matt has done that within 24 hours, from the beginning for me.

    As far as support tickets, the only ones I as well had issues with were the ones that were sales/etc. They do, in fact take longer to reply there, because the sales department doesn't work on weekends. This is pretty much a standard thing, has been since day 1. Weekends, nobody works but those of us that have to
    Tom Whiting, WHMCS Guru extraordinaire
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  15. #15
    Hmm, what's the link to that WHMCS, does it has an import script from Modernbill V4?

    I am also HIGHLY dissapointed in MB V5 - and would switch to a better script that provides the features they advertise on new versions, meet deadlines, and correct their errors.

    In the past, I have been told Modernbill would add "x" module on a next version, 4.0 was it I believe, when they jumped ships and released 4.4 such module was not in the release.

    Then I asked, what happened? -- and they promised it would be on MB V5 - but IT WAS NOT, they all said when MB went final, blah blah blah.

    After they stopped releasing Release Candidates, the final came through, just to get a PROMISE that such requested module would be on 5.2

    Yes, I am talking about the Directi module, yes I know Modernbill said "Before christmas as a present" but I mean WTH is wrong with them?

    If you check my forum profile or do a search for Directi you WOULD NOTICE the friggin module has been REQUESTED since 2003.

    I will just wait to 5.2 and see what happens, the Varilogix module isn't even on MB 5 as of now, they don't have AN ETA for such module.

    What now? Do I stop taking orders once I migrate to MB 5.2 with Directi support?

    So, basically I would be moving from a 4.4 version that allows me to CALL the order phone numbers and CONFIRM - to a 5.2 version that ONLY ALLOWS me to MANAGE DOMAINS on DIRECTI, BUT no modules for Affiliate programs/vbulletin integration/Varilogix or Fraud detection services, THAT ARE NOT Modernbill branded.

    /rant
    ^_^

  16. #16
    Join Date
    Sep 2002
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    Hmm, what's the link to that WHMCS, does it has an import script from Modernbill V4?
    Url is http://www.whmcs.com
    Does it have an import script? You betcha! The only thing I noticed it was missing was the comment import stuff, and I've forwarded the instructions to Matt as to how to add that.

    You'll need to import your client's credit card numbers manually, if you have them paying by credit card, but that is something you should do in ANY script anyways

    WHMCS does not have a "forum" module, but the code is just so easy to manipulate that you should be able to do this. They DO have an affiliate module, a directi module, fraud protection (via maxmind, a 3rd party service), and a great deal more.

    Give them a try, I think you'll like 'em. If you notice problems, Matt's always willing to write stuff to benefit things. I had to have him rewrite the helpdesk pipe for php 5.1 and he had that done in less than 24 hours.
    Tom Whiting, WHMCS Guru extraordinaire
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  17. Another vote for WHMCS and Matt! Matt has helped me solve several issues that had come up!

  18. #18
    Wonder when WHMCS will get DirectAdmin integration support.
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  19. #19
    Join Date
    Jul 2005
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    bangalore
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    Quote Originally Posted by EYE97
    Wonder when WHMCS will get DirectAdmin integration support.
    I will be the first to migrate

  20. #20
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    Quote Originally Posted by EYE97
    Wonder when WHMCS will get DirectAdmin integration support.
    Their forum indicates it's on the way apparently.
    Might talk to Matt, see how far he's gone with this.
    Tom Whiting, WHMCS Guru extraordinaire
    Linux problems? WHMCS Problems? Give me a shout
    Check out my WHMCS Addons

  21. #21
    We have had so many issues with V4 and V5 MB. They seem to charge more and do less. V5.1 should be out soon...its been two weeks now. Not good enough! Guys what is the best alternative to them. We had whm auto but thats gone bad as well on the new release.

  22. #22
    Quote Originally Posted by si2040
    We have had so many issues with V4 and V5 MB. They seem to charge more and do less. V5.1 should be out soon...its been two weeks now. Not good enough! Guys what is the best alternative to them. We had whm auto but thats gone bad as well on the new release.
    I just dropped both MB and WHMAP to move to WHMCS. Cheaper and seems to do what I need it to. Has a little of both built into one app.
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  23. #23
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    what is the best alternative to them.
    That's a loaded question, as you will receive a ton of responses, some being "stay with MB" (fanboys be damned).
    In my experience, I've used a variety of other software (ubersmith, lpanel, drams/awbs, clientexec, whoiscart), and just haven't found anything that tops WHMCS yet. Of course, your requirements may not be mine, but it's the best I've seen so far for support, up to date software, and always new stuff
    Tom Whiting, WHMCS Guru extraordinaire
    Linux problems? WHMCS Problems? Give me a shout
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  24. #24
    Join Date
    Aug 2006
    Posts
    104
    I will have to comment as well modernbill shouldnt have released v5 yet, lacking many payment options. Our main form is 2co and they do not support it yet so we had to downgrade before we could even start using it. (migrated from awbs to modernbill)
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  25. #25
    Join Date
    May 2003
    Location
    London
    Posts
    189
    Modernbill 5 mignt not be mature yet. But i wouldn't change modernbilll 4.4 to whmcs in any case. Modernbill seems to charge a fair price. Also they do provide good API for you to write your own modules.

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