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  1. #1

    Thoughts on Gate.com?

    I apologize if this thread has been posted before.

    I'm trying to decide on trying Gate.com out for our business. I've look on Google and other websites and haven't seen too many reviews, basically even between good and bad. I just hope i can get some insite on thes folk from people who have used them in the past or currently using them. Currently we are very unhappy with our Webhost. Can you guys tell me what you think about Gate and how your experience with them is...good or bad. Thank you very much.
    Last edited by jwild911; 09-20-2006 at 04:46 PM. Reason: new title

  2. #2
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    Hi,

    Well you might want to change the thread title to reflect your question first

    Also take some time and do a search here on WHT for some info/review/feedback on Gate.com

    Good luck
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  3. #3
    I've tried doing so, My apologies. I also did try to search WHT and still haven't found much other than people recommending something else. I just want to see peeps thoughts on gate.com.
    Last edited by jwild911; 09-20-2006 at 04:46 PM.

  4. #4
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    Quote Originally Posted by jwild911
    I've tried doing so, My apologies. I also did try to search WHT and still haven't found much other than people recommending something else. I just want to see peeps thoughts on gate.com.


    Hi jwild911,
    If you cannot find any feedback, well that may be a positive
    A happy client will keep MUCH quieter than and UNhappy one thats for sure, so no news may be "good news"
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  5. #5
    Quote Originally Posted by Martie
    Hi jwild911,
    If you cannot find any feedback, well that may be a positive
    A happy client will keep MUCH quieter than and UNhappy one thats for sure, so no news may be "good news"
    Thanks lol, I started to think the same thing I also went to the gate.com forum and don't see too much action or complaints. I think I'll call them up tommorow and test their responsiveness

  6. #6
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    Quote Originally Posted by jwild911
    Thanks lol, I started to think the same thing I also went to the gate.com forum and don't see too much action or complaints. I think I'll call them up tommorow and test their responsiveness


    Looks like you are smart and doing your homework. I would definitely email them as well and see how responsive they are to pre-sales. Personally it wouldnt bother me if the co. did or did NOT have a community forum because some clients just dont utilize them while others make it their criteria. Its just all in what "your preference" is...either way, good luck!!
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  7. #7
    I appreciate this thread as I was thinking about trying them too. Is there anyone here currently a customer?
    http://free.gr8bucks.com

  8. #8
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  9. #9
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    You should also check how responsive they are in their forum.

    They seem to responsive with posts asking unix questions, but they don't seem very responsive to Microsoft Windows-related questions.

  10. #10
    Join Date
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    http://forums.asp.net/thread/1340685.aspx

    I cannot seem find gate.com reviews - If I were you I wouldn't go with them because of small reviews but you can at least try them for few days and possible ask for money back (read their money back guarantee) if you're not satisfied.

  11. #11
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    You should search also for reviews of Affinity and ValueWeb as they are interconnected

  12. #12
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    I wrote them twice~ but never get a reply.

  13. #13
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    Have you tried calling them?

  14. #14
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    Quote Originally Posted by jasonchou
    I wrote them twice~ but never get a reply.
    Not a good sign if you wrote them twice and never got a reply. How long has it been since you wrote them?

  15. #15
    I think I'll call them up tomorrow and test their responsiveness
    It's smart to test out a host's responsiveness to support - be it the phone, email, forum or chat channels. If you are a geek, you can also try asking some technical questions to see how technically sound they are. Being technically sound is important in the hosting business - it helps to get problems solved. I don't like hosts that are very good at PR and calm-the-customer-talks and beat around the bush when comes to solving support issues and technical problems.

    Looks like you are smart and doing your homework. I would definitely email them as well and see how responsive they are to pre-sales.
    Most hosts are very responsive and treat you like a king/queen during pre-sales talk. But only really good hosts continue to treat you like that after you have given them your credit card number or 1st payment.

    jwild911, you sounded quite sure that you want to try out gate.com. It would be interesting to know what's with them that you like (that the other hosts didn't/couldn’t provide...) ?
    Last edited by joetryn; 09-21-2006 at 11:26 AM.

  16. #16
    Quote Originally Posted by joetryn
    It's smart to test out a host's responsiveness to support - be it the phone, email, forum or chat channels. If you are a geek, you can also try asking some technical questions to see how technically sound they are. Being technically sound is important in the hosting business - it helps to get problems solved. I don't like hosts that are very good at PR and calm-the-customer-talks and beat around the bush when comes to solving support issues and technical problems.


    Most hosts are very responsive and treat you like a king/queen during pre-sales talk. But only really good hosts continue to treat you like that after you have given them your credit card number or 1st payment.

    jwild911, you sounded quite sure that you want to try out gate.com. It would be interesting to know what's with them that you like (that the other hosts didn't/couldn’t provide...) ?
    I chose them because of the package plan they had. I'm looking for a web hosting company in the US that supports MS SQL, classic asp, and asp.net. I have not received any replys to emails or a phone call message. I guess I'll forget about gate.

  17. #17
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    Quote Originally Posted by iration
    Not a good sign if you wrote them twice and never got a reply. How long has it been since you wrote them?

    I wrote them a month ago, I asked them if I can host multiple domain on one account? just only one question.

    I can't call them, cuz I am not living in US.

  18. #18
    Quote Originally Posted by jasonchou
    I wrote them a month ago, I asked them if I can host multiple domain on one account? just only one question.

    I can't call them, cuz I am not living in US.
    With calling Gate.com and sending emails, and havent had a response, ive decided not to go with them.

    Godaddy seems real good and talking with the sales and tech people ive decided to host with them. They have everything we need.

    I'll let ya know how it works out.

  19. #19
    Gate.com used to be HostSave.com (or at least they killed hostsave when they launched gate) and is owned by Affinity. Affinity is a large hosting company with a lot of brands targeted toward different markets:

    Gate.com (used to be HostSave.com) - budget hosting
    ValueWeb.com - business hosting (affinity's main product brand)
    WinSave.com - budget windows hosting
    Bigstep.com - business hosting
    SkyNetWeb.com - dedicated hosting

    Hope this helps.

  20. #20
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    Quote Originally Posted by jasonchou
    I wrote them twice~ but never get a reply.
    You mean you wrote to Gate.com and they didn't reply?!
    Well I sure wouldn't consider using a host that doesn't even answer a simple pre-sales question.
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  21. #21
    Quote Originally Posted by joetryn
    It's smart to test out a host's responsiveness to support - be it the phone, email, forum or chat channels. If you are a geek, you can also try asking some technical questions to see how technically sound they are. Being technically sound is important in the hosting business - it helps to get problems solved. I don't like hosts that are very good at PR and calm-the-customer-talks and beat around the bush when comes to solving support issues and technical problems.


    Most hosts are very responsive and treat you like a king/queen during pre-sales talk. But only really good hosts continue to treat you like that after you have given them your credit card number or 1st payment.

    jwild911, you sounded quite sure that you want to try out gate.com. It would be interesting to know what's with them that you like (that the other hosts didn't/couldn’t provide...) ?
    testing to call them. not a bad idea.

    i m running a small web hosting review site. run it locally. been trying email and ticket support. guess hav to add the phone support testing to my test list.

    presales is always the best.

    ooo.. i read all previous post. seem like until this post here, still none good feedback about gate.com. except replying emails. thats common thing to do. how about downtime? any feedback on this?

  22. #22
    Signed up a few days ago. Nothing but horrible service so far. I can't even get my sites moved because they are having problems setting up the DNS Zones. Was supposed to take 6 hours, it's been 3 days. AND....AND....they NEVER reply to support tickets sent via email. Although you can reach them on the phone. And although they are very nice and apologetic, NOTHING gets done.

    Not sure what's going on with them, but I've requested my money back and I'm still looking for a VPS or dedicated server.

  23. #23
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    I had the same problem witg gate.com when I tried to sign up. They used very long time to setup my account, and reply on mails.
    And when they did setup the account, its was hard to cancel. They charged me several months before they canceled my account.
    So I have no good thing to say about them. I think you could find many other good hosts out there.
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  24. #24
    Just an update to say they gave me my money back straight away. After my cancellation, someone started answering my emails that were sent 13 days earlier. Bad sign. Anyway, check out their support forums. I see they deleted all my complaints, but you can see how quickly things get answered.

  25. #25
    I signed up with Gate.com's VPS and I would NOT recommend them to anyone!

    Here is why.

    They have yet to fix their month-long, on-going, DNS problems. Sites work for certain people at certain times, and vice-versa. And as I am writing this none of my sites are working, at all for anybody.

    Tech support over the phone is nice, and tell you they're submitting a request to a higher up to fix the problem, and the problem usually get fixed, but it is always only temporary.

    Last Friday I was in contact with tech support over their DNS problem and I am a techie type of person so I knew what the problem was and I told the person on the phone exactly what the problem was. Yet he was defiant and kept telling me no, no, no, that's not the problem, the problem is the DNS hasn't propagated yet, it'll be fine in two hours when our DNS rehashes. 4 days later it must have "rehashed".

    My uptime this past month can not have been over 60%. I request that my next month be free of charge as I cannot justify continuing to spend money on my hosting when I am losing money from it. I told them this will give them time to fix their problems and to stop mickey-mousing them for short-term solutions.

    We will see if I get that request.

  26. #26
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    My uptime this past month can not have been over 60%.
    I'm surprised you still stick to them in those conditions... Use a monitoring service to know the real figure (there are free ones around too). It might help you fight for refunds with this host, or others in the future.

  27. #27
    I actually just switched to ProVPS this morning, so far so good with them.

    I'm going to ask for a refund for this past month, which was my first month with them.

  28. #28
    Join Date
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    They are awful.

    Wait until your site/vps/whatever is down and you need a response. At that point I am sure that you will appreciate being told that they will attempt to reply within 24 hours. The bottom line is that their 'support' is woeful. I would steer well clear of them. There are plenty of good hosts out there to choose from.
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