They're still alive, just kinda slow responding to requests. Andrew does usually get around to responding. I suspect he's been busy working on SEO for his site, findmyhosting.com now ranks #2 in Google for the term "web hosting"
Yes I know but its taking toooo long to respond to basic requests. Its either no one is looking into them in timely manner or the emails or tickets are not reaching them correctly or there is less number of staff and more issues to deal with. Urm?