It seems like their only support option is via email or livechat which is offline. I would say wait until monday morning as their site says "24 HOURS RESPONSE TIME". Hopefully you will be back up and running by then. Do try to keep contacting them, you can try their number listed on their domain as well: +1.15302368899 (FAX) +1.15302368899
"There is a hardware issue. Something is wrong with the hard drive on the server.
We have just finished doind a re-install on a new hard drive & are trying our best to recover the data on the old drive.
We are working with the datacenter techs to have this issue resolved ASAP"
Unfortunately, we were unable to recover any data from the old hard drive.
Your main account should be up now. But, you password has been reset, to get your new password, please email [email protected] with your account's main domain name & username.
We do not have any backups, because all backups were in the same drive.