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Need US Based outsourced support.
I have several web hosting companies, that will need us based outsourced client support.
I have been providing the support , but can not continue it past the end of this month.
The support company should be fully based in the US, with all employees aslo in the US, or Canada may be exceptable.
Any suggestions or recommendations would be appreciated.
I'd suggest you take a look at TouchSupport (http://www.touchsupport.com) - They are a completely USA based company that provides awsome service. Also, check out NetSupport24 (http://www.netsupport247.com). Good luck
Let me clarify a bit on what I am looking for, as I had someone pm me, offering support at $25.00 per hour.
I need us based support, for several different web hosting company's, these are not my company's. I have been providing support to them, however I will discontinue on the 30th of this month.
What they will need is support services, for their clients, this should be on ticket based pricing, or bundles.
You can contact me regarding this.
In other words, you are looking for someone to take over your support position with each of these companies?
If so, are they OK with that... and how much is the pay rate? Is that payable from you, or direct from the companies?
Thanks for the info!
Basicaly, yes. We have been providing 24x7 support for these companys. We will stop providing support on the 30th.
Originally Posted by iBBnet
This is ticket based support, if you have the means to provide 24x7 support and on a few live chat, then contact me.
Emailed you please check..