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  1. #1
    Join Date
    Sep 2002
    Location
    Texas
    Posts
    262

    Need US Based outsourced support.

    I have several web hosting companies, that will need us based outsourced client support.

    I have been providing the support , but can not continue it past the end of this month.

    The support company should be fully based in the US, with all employees aslo in the US, or Canada may be exceptable.

    Any suggestions or recommendations would be appreciated.

    Thanks,
    Jim
    http://FireStormHost.com
    Low Cost Reseller Hosting
    http://5under5.com
    Low Cost Shared Web Hosting

  2. #2
    Join Date
    Aug 2005
    Location
    USA
    Posts
    904
    I'd suggest you take a look at TouchSupport (http://www.touchsupport.com) - They are a completely USA based company that provides awsome service. Also, check out NetSupport24 (http://www.netsupport247.com). Good luck

  3. #3
    Join Date
    Sep 2002
    Location
    Texas
    Posts
    262
    Let me clarify a bit on what I am looking for, as I had someone pm me, offering support at $25.00 per hour.

    I need us based support, for several different web hosting company's, these are not my company's. I have been providing support to them, however I will discontinue on the 30th of this month.

    What they will need is support services, for their clients, this should be on ticket based pricing, or bundles.



    Thanks,
    Jim
    http://FireStormHost.com
    Low Cost Reseller Hosting
    http://5under5.com
    Low Cost Shared Web Hosting

  4. #4
    Join Date
    Feb 2006
    Location
    Pakistan/India/USA
    Posts
    322

  5. #5
    Join Date
    Apr 2004
    Location
    United States
    Posts
    19
    In other words, you are looking for someone to take over your support position with each of these companies?

    If so, are they OK with that... and how much is the pay rate? Is that payable from you, or direct from the companies?

    Thanks for the info!

  6. #6
    Join Date
    Sep 2002
    Location
    Texas
    Posts
    262
    Quote Originally Posted by iBBnet
    In other words, you are looking for someone to take over your support position with each of these companies?

    If so, are they OK with that... and how much is the pay rate? Is that payable from you, or direct from the companies?

    Thanks for the info!
    Basicaly, yes. We have been providing 24x7 support for these companys. We will stop providing support on the 30th.

    This is ticket based support, if you have the means to provide 24x7 support and on a few live chat, then contact me.

    [email protected]

    Thanks,
    Jim
    http://FireStormHost.com
    Low Cost Reseller Hosting
    http://5under5.com
    Low Cost Shared Web Hosting

  7. #7
    Emailed you please check..

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