We've been using The Planet for a couple of years now, and if I could go back, I would absolutely not do it again. Every two to three months their network goes down for an hour or so, and every once in a while everything gets fubar. For instance, we have dedicated servers, but we use their shared mail server because (stupidly) I thought it would be better to let the experts take care of that while we focused on our business. So, for the last day (24 hours) our email has been down. They have "someone" working on it. Really. I don't know which is worse to believe - is fixing their shared mail servers a low priority, or are they completely incompetent?
We just dumped a lot of money on them to set up a new server cluster for us, and I'm honestly considering moving to a new host anyway.
Thats unfortunate, but we do have good news - Just saved a bunch of money on my car insurance.
Ok ok, stupid line I know, but my recommendation (if you were to move) would be choopa.com, we have our servers Colocated with them, the network has been excellent, and anything hosted with them is fully managed.
Maybe for you it does but it's definately not outages affecting everyone for an hour every few months because we are not seeing the same on our servers with them.
The Planet has several data centers, so you may simply be in a different data center. But, to give some recent examples:
On Monday, September 11th at approximately 15:05 the Dllstx6 data center experienced a power surge caused by a lighting strike to the facility as thunder storms moved through the area. Due to the lightening strike, some of the servers in the data center experienced an in-rush of voltage which resulted in approximate a 1 second "power event". This event caused The Planet's local network devices and some servers within the Dllstx6 data center to reboot.
On Aug 19th 2006 at approximately 11:44pm CST hosts within the xx.xx.xx.xx/xx IP space began experiencing Internet connectivity issues. The Planet engineers were alerted and proceeded to investigate the source of the issue. It was determined that a BGP announcement was not being made correctly due to a configuration error. The error was corrected and at 12:33am CST 8/20/06 the hosts full connectivity was restored.
We have had servers in Dllstx3 and 4 for over three years now and have never had any major outage. Since Oct. 2004 our servers have had combined for a 99.95% uptime at The Planet. Maybe you just ran into some bad luck.
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Three nines doesn't sound like such great uptime. We've been up for three years as well, and every two months, we lose anywhere from an hour to a half day. Maybe that's bad luck, but that's exactly why you go to a major hosting company - you want to avoid rookie mistakes and focus on your business.
we have servers in all the datacentres in the planet, and luckly i have never had any issues.
Also maybe look at hosting your mail yourself if you find there mailserver shared hosting is not as good as you want it to be.
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