As far as my experience with hostfresh. Their support team is not always fast, but they do treat you well as a customer and thinks with you, not against you.
When they receive tickets they will get into action promptly, if they can that is.
Their network. I have an unmetered box in HK, but outside HK-traffic is kinda low. Test it out yourself i you want with this manga-scanlations site: http://manga.asianfanatics.net
Traffic within Europe is excelent, I get about 20Mbit per thread to Holland or Germany. When multiple threads are combined you are easily able to do ~80Mbit.
To the states its a little less fast, 100KB/sec to 500KB/sec depending on west/east coast. But once again, that is per thread. Multiple threads (Or multiple visitors downloading) will bring the total speed way higher than that