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Thread: Never Use Incognito Networks!
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09-11-2006, 03:31 PM #1Junior Guru Wannabe
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Never Use Incognito Networks!
I have had them for a month now, suposidly have 99.5% uptime... Well it has crash so many times it is constantly up and down, and now guess what! Its been off for 24hrs! And there site is gone leaving us with nothing! Thanks incognitonetworks.com!
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09-11-2006, 04:07 PM #2Junior Guru Wannabe
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Happens often with different hosting sites. Be sure they've been up a while and have good reviews on forums.
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09-11-2006, 04:12 PM #3Web Hosting Guru
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Did you try calling them? or the online live support?
█ Alex Maleki -/- 1.866.596.8401
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09-11-2006, 04:15 PM #4Predatory Poster
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Originally Posted by razrPatron: I'd like my free lunch please.
Cafe Manager: Free lunch? Did you read the fine print stating it was an April Fool's joke.
Patron: I read the same way I listen, I ignore the parts I don't agree with. I'm suing you for false advertising.
Cafe Owner: Is our lawyer still working pro bono?
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09-11-2006, 04:18 PM #5Junior Guru Wannabe
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After I posted this I waited a bit nd they were back up wierd! And I cant contact live suppot becasue their site was closed also. Not to mention no phone number that I know of.
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09-11-2006, 04:20 PM #6Web Hosting Guru
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Are you sure the problem wasnt on your end?
█ Alex Maleki -/- 1.866.596.8401
█ iTeraWeb Solutions -\- Quality cPanel, Unlimited Reseller, and A-Z VoIP Termination.
█ http://www.iteraweb.com | 24x7x365 Phone/Chat Support
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09-11-2006, 04:21 PM #7Junior Guru Wannabe
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When I do use their live support it always boots me and no operators answer and it says open a ticket. When I do that I might get an answer in the next days time, or not get one at all. They claim 24/7 support
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09-11-2006, 04:23 PM #8Junior Guru Wannabe
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Originally Posted by hmalekib
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09-11-2006, 04:25 PM #9Predatory Poster
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He meant that sometimes ISPs (Internet Service Providers) have connectivity issues that are unrelated to the webhost but prevent you from accessing your website.
Patron: I'd like my free lunch please.
Cafe Manager: Free lunch? Did you read the fine print stating it was an April Fool's joke.
Patron: I read the same way I listen, I ignore the parts I don't agree with. I'm suing you for false advertising.
Cafe Owner: Is our lawyer still working pro bono?
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09-11-2006, 04:34 PM #10Junior Guru Wannabe
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No I was constantly surfing like this site??? Thats a stupid question how would I be posting without have a connection???
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09-11-2006, 04:36 PM #11Predatory Poster
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It's possible to be able to view other websites while the route from you the datacenter housing the server hosting your website is blocked.
Patron: I'd like my free lunch please.
Cafe Manager: Free lunch? Did you read the fine print stating it was an April Fool's joke.
Patron: I read the same way I listen, I ignore the parts I don't agree with. I'm suing you for false advertising.
Cafe Owner: Is our lawyer still working pro bono?
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09-11-2006, 05:01 PM #12WebHostingTalk Lover
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A good way to check Razr is to use www.siteuptime.com www.alertra.com www.dnsstuff.com to try and ping/check on your domain and if down on all 3 then chances are your host is down.
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09-11-2006, 05:09 PM #13Web Hosting Master
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They appear down again.
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09-11-2006, 05:18 PM #14WebHostingTalk Lover
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Hi,
Here's the whois info on their domain which seems to be protected some reason: http://www.dnsstuff.com/tools/whois....tonetworks.com
Hope the owner will come over at WHT and keep you guys updated as I see him here often.
Cheers█• Taskade - To-Do List & Tasks • All-in-One To-Do List & Mind Map App for Remote Teams
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09-11-2006, 06:16 PM #15Junior Guru Wannabe
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Omg i am so mad its down again!
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09-11-2006, 06:41 PM #16Junior Guru Wannabe
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sry for your issues, incognitonetworks.com is down!
UPDATE: is up and runningLast edited by xTiNcTion; 09-11-2006 at 06:53 PM.
xTiNcTion
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09-12-2006, 03:36 PM #17Junior Guru Wannabe
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It might have been up for the 5 minutes but has been back down! No emails to those i sent and no emails saying that they are having issues!
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09-13-2006, 04:02 PM #18Junior Guru Wannabe
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Look at this email
Hello,
Please review our terms of service for our pro-rated uptime refunds. We do not issue complete refunds. Our uptime will improve as we will be switching to a new datacenter in the near future and will have our servers managed by new staff.
Best Regards,
Incognito Networks Staff
They clearly state a refund on their site, but there is no terms of service to view!
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09-13-2006, 04:14 PM #19Junior Guru Wannabe
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You mean this:
http://incognitonetworks.com/tos.phpHard Rock
The Stars Dev Company
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09-13-2006, 04:18 PM #20Hosting Specialist
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Our services have not been down for 24 hours as razr is claiming. We experienced a slightly extended outage when all of the EV1 datacenter went offline (http://www.webhostingtalk.com/showthread.php?t=546509) and when our server received a couple short-lived spam attacks. We're on track to stay above our 99.5% uptime guarantee and we have already made refund offers to razr as stated in our post above. Razr, our terms of service is linked to on every page on our website, the direct link is http://www.incognitonetworks.com/tos.php. Hard Rock didn't seem to have a hard time finding it.
Please keep your refund/billing issues to the trouble ticket system where we can actually sort out the details. Let us know if we may assist in any other way, thank you.
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09-13-2006, 04:21 PM #21Junior Guru Wannabe
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He's a liar I went to bed and the site was off woke up..no site, so it might not have been 24hrs but in the 24hrs it was CLEARLY unstable!
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09-13-2006, 04:26 PM #22Junior Guru Wannabe
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Edit: Mid day= didnt work then I check about 4 didnt work about 5 it came on until later that night!
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09-13-2006, 04:41 PM #23Web Hosting Master
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He's a liar I went to bed and the site was off woke up..no site, so it might not have been 24hrs but in the 24hrs it was CLEARLY unstable![DC'S] SINGAPORE. AUSTRALIA. JAPAN. INDIA. CHINA HK. USA. UK. NETHERLANDS. SOUTH AFRICA
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09-13-2006, 04:42 PM #24Texas Female
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Originally Posted by razr
Humm,above Incognito says he has made refund offers to you. Personally I would just get some sort of refund and then move to another host. Clearly you are not happy and there is no shortage of hosts.HostCaters.com - Quality Web Hosting - Under A Gig! - Since 1999
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09-13-2006, 04:45 PM #25Junior Guru Wannabe
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Originally Posted by SkyNetHosting