Results 1 to 6 of 6
  1. #1
    Join Date
    Oct 2005
    Location
    Widnes, England
    Posts
    593

    External Support Site

    Hello all,

    I currently have one server to host my website clients on and my website itself.

    Is there anyway of having my support / client area on a different server and setup so if my clients server goes down my support area will stay up?

    E.g.

    Domain.com -> Clients Server
    my.Domain.com -> Support Server

    If you don't understand what I mean, feel free to say and I'll try to reword it to make it easier.
    Sean

  2. #2
    Join Date
    Aug 2002
    Location
    London, UK
    Posts
    9,037
    Yes you can do this very easily and its a good idea.

    As your a webhost I will assume you know how to host sites... so... Whats your question?
    Matt Wallis
    United Communications Limited
    High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
    UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.

  3. #3
    Thats exactly what we do.

    We opertate our clients site on one server, and operate and maintain both our website/helpdesk on another so if one goes down, our clients can contact us for support.

    Its a good idea, and I believe most hosts already do something similar.

    try it out, may be beneficial for you.

  4. #4
    Join Date
    Oct 2005
    Location
    Widnes, England
    Posts
    593
    How do I forward the my.Domain.com to the IP and location of the support website?

    If I use a forward url it will just cloak the my.Domain.com or just show the IP in the browser. I'd prefer to have it like:

    my.Domain.com/order.php when they go to order.php instead of just my.Domain.com
    Sean

  5. #5
    Join Date
    Aug 2004
    Location
    Zurich, Switzerland
    Posts
    770
    Just set the A record for my.domain.com. to point to the IP of the other server and that's it.

  6. #6
    well first setup an account for my.domain.com on another server, and get the IP address that it is assigned to.

    then add a DNS A entry for it. Remeber tho, if you host your dns server on the same server as domain.com it wont be much use.
    Note to self: Add something funny!
    Search is your friend!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •