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09-11-2006, 02:10 AM #1Newbie
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Hostgator and blacklisted servers
Checking out their plans, looks interesting, just wondering about some customer issues regarding blacklisted servers and possible impact on a reseller account on one or more of those servers, also what would be possible workarounds, thanks in advance,
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09-11-2006, 02:16 AM #2Web Hosting Master
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If you find their IP is blacklisted, you can email their support and they should be able to assist you with that. They are known for their great support, you should not have any troubles.
Simple as that
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09-11-2006, 02:21 AM #3Newbie
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Re: Hostgator Blacklisted Servers
Yes, one would think so, what caught my attention was that impacted customers had been waiting for quite some time...you can checkout their support community,
are you affiliated?
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09-11-2006, 04:09 AM #4Nerf Herder
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Originally Posted by oliveranchLike passive recurring revenue you can retire on?
You focus on building your brand, we handle all support, billing, and more.
Pressed.net - Start your own Managed WordPress Hosting Company
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09-11-2006, 10:48 AM #5Web Hosting Master
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Originally Posted by bwb
SimonEIRCA Ltd, home of The Genius Network™.
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09-11-2006, 11:18 AM #6Disabled
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The problem with Spews/Sorbs (or any organization that charges for removal or is otherwise uncooperative) isn't with their methods of dealing with spam, it's with the businesses that use their RBLs.
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09-11-2006, 11:28 AM #7Nerf Herder
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Originally Posted by IHSLLike passive recurring revenue you can retire on?
You focus on building your brand, we handle all support, billing, and more.
Pressed.net - Start your own Managed WordPress Hosting Company
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09-11-2006, 11:57 AM #8Web Hosting Master
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Originally Posted by bwb
I agree with companies that don't like working with them for the reasons previously posted. It can be hell. Unfortunately though, because of the size of these organisations, dealing with them is a necessary evil.
Spamcop isn't much better. Their whole mailer-daemon block in early 2005 was the biggest spam related joke in the past five years.
oliveranch: You could contact the listing party yourself, should you find yourself on a blacklisted server. Check www.dnsstuff.com for listings. CC or BCC the provider on any communication with the listing party and you might be pleasantly surprised.
There are no workarounds, though. If the server is listed, it will remain so until someone takes action. Some providers change their outbound IP but that is nothing more than a bandaid fix.
SimonEIRCA Ltd, home of The Genius Network™.
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09-11-2006, 12:07 PM #9Nerf Herder
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Originally Posted by IHSL
There are no workarounds, though. If the server is listed, it will remain so until someone takes action. Some providers change their outbound IP but that is nothing more than a bandaid fix.
Thanks, BenLike passive recurring revenue you can retire on?
You focus on building your brand, we handle all support, billing, and more.
Pressed.net - Start your own Managed WordPress Hosting Company
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09-11-2006, 12:16 PM #10Newbie
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Re: Blacklisted Ip's
Many thanks for a better understanding. Appears that if a reseller vendor refuses to deal, you just present the IP's to these organizations
and may release. Otherwise one has either deal with the customer complaints / move as it appears to be a showstopper if you have a business on one of these servers, is this an accurate deduction?
bwb:
I was unable to post a detailed link because of insufficient post rule on the forum, here's an attempt, detailing customer requests for help on blacklisted servers :
go to hostgator (dot) com
select support
select online hosting community
select network status
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09-11-2006, 12:27 PM #11Nerf Herder
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Originally Posted by oliveranch
Looks like it will be back in 7 hours and off that list, or you can submit a ticket to hostgator's support to remove it now.Like passive recurring revenue you can retire on?
You focus on building your brand, we handle all support, billing, and more.
Pressed.net - Start your own Managed WordPress Hosting Company
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09-11-2006, 01:52 PM #12Web Host
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Does hostgator use boxtrapper? I'm 95% sure there is spammer right now hitting servers with one of spamcops "secret" addresses forged as the return address. I just spent 4 days last week eliminating every other possible reason on one of my servers that was listed repeatedly. The whole week except for maybe a few hours in between re-listings. Turned off boxtrapper, haven't been relisted. If it isn't listed again after tommorrow I'd say that was it.
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09-11-2006, 06:07 PM #13Location = SoapBox
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There are no workarounds, though. If the server is listed, it will remain so until someone takes action. Some providers change their outbound IP but that is nothing more than a bandaid fix.
Problem: The traditional auto-responder
Description: A message is sent in response to inbound email informing the purported sender that you are on vacation, listing FAQs or otherwise sending a standard message - all too often, to the wrong person.
Solution: Do not use these systems. Inform your normal corespondents of your absence before you depart. Or let a co-worker answer your email in your absence. Publish FAQ information on a web-site. If you wish to dispense information via email, it's easy to reject a message while referring the sender to a FAQ web-page. Using sendmail, this is done in the access.db table like so:
The reality is - features like autoresponders, catch all's, mail forwards, etc - especially when used in combination are lethal to a mail server and with the intelligence of attacks now, it will get mail server IP's blacklisted - heck, I see customers reporting mail forwards from THEMSELVES as spam more often then I see malicious users spamming from our servers.
they even suggest a possible spf solution for autoresponders, but, I can tell you - even if you try it, you will get blacklisted by them - and their response - well, we said right on our site:
Using this method, the auto-responder may not always respond to every legitimate email. It will respond to the vast majority, and it will send much less (although not zero) misdirected mail.
I really cannot complain, as we only got blacklisted a couple of times and the listing period was brief - less then a couple of hours each time - contrary to what others have posted in this thread - I am a fan of spamcop - I think they do their jobs well and they are quite reasonable to work with - remember the old saying - "dont shoot the messenger" - and frankly - spamcop is just a messenger of the big corporate bodies which sponsor them and are setting the new standards -www.cartika.com
www.clusterlogics.com - You simply cannot run a hosting company without this software. Backups, Disaster Recovery, Big Data, Virtualization. 20 years of building software that solves your problems
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09-11-2006, 07:13 PM #14Web Host
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Spamcop is good at identifying sources of Spam, and automatic delisting after 24 hours is good. My only complaint is that if it is to fight spam, show a peice of the spam. Or better yet the whole spam without the secret mailbox it landed into divulged. A diligent spammer might figure out the spamtrap mailbox but how hard is it to create more? There's no shortage of email addresses that recieve only spam. I'll even donate one.
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09-11-2006, 07:23 PM #15Invented the Internet
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We're currently battling with Comcast. They were good about removing a couple of our servers initially, but have yet to identify the cause of their blacklisting. Upon much research, phone calls, etc. - we found out that customers forwarding their domain email address to their Comcast email addresses were causing the problem. Apparently, Comcast can't differentiate between spam that's being forwarded and spam that actually originates from any given server.
The awful part is that even though we've explained this to them repeatedly, they still say its our job to make sure no spam gets forwarded. Other than make a policy that spam is no longer allowed to be forwarded to Comcast, I'm at my wits end. At this point, they won't even remove a couple of our servers because, in their eyes, they've already removed them once before.
--Tina||| 99.999% Uptime SLA!!!
Plenty of space and bandwidth to fit your needs!
www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)
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09-11-2006, 10:19 PM #16Newbie
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Originally Posted by IHSL
Bottom line then, if you are a reseller with customers on an impacted server,
if a co. like hostgator doesn't want to deal with blacklister and cc's to the provider don't work -- move the accounts?
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09-11-2006, 10:53 PM #17Invented the Internet
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Originally Posted by oliveranch
--Tina||| 99.999% Uptime SLA!!!
Plenty of space and bandwidth to fit your needs!
www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)
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09-11-2006, 11:17 PM #18Web Hosting Master
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Originally Posted by AH-Tina• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
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09-11-2006, 11:27 PM #19Web Hosting Master
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Originally Posted by Aussie Bob
Maybe one day....
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09-11-2006, 11:28 PM #20Nerf Herder
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Originally Posted by stealthdevilLike passive recurring revenue you can retire on?
You focus on building your brand, we handle all support, billing, and more.
Pressed.net - Start your own Managed WordPress Hosting Company
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09-11-2006, 11:37 PM #21Web Hosting Master
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Originally Posted by bwb
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09-12-2006, 12:03 AM #22Nerf Herder
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Originally Posted by stealthdevil
https://www.google.com/a/
btw, ive been using it for about 2 weeksLike passive recurring revenue you can retire on?
You focus on building your brand, we handle all support, billing, and more.
Pressed.net - Start your own Managed WordPress Hosting Company
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09-12-2006, 03:03 AM #23Newbie
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Originally Posted by AH-Tina
I'm trying to understand the problems, how they are handled. When I see frustration from users who basically have no control over the situation, want to do my best to understand and mitigate it.
Been hosted as end user for years by a company whose customer response is mediocre, pricing is average, features limited, but they've got an ethic about performance...they never go down on whatever server the account's been on and I've never heard about this problem from them. Not having to call in, is itself great service.
You all have years of experience ahead of me, but let's state the obvious: if an intermediary reseller can design a service and find a reliable partner, you know they can spend more time growing the business than taking care of the server providers systems issues --- and pay for the privilege. would not expect a customer to understand this issue, let alone wait for hours for resolution or platitudes. Look at this board, its chock with folks trying to see truth thru the clutter of self promotion, to make a buck on basically the same gig of hard drive and bw, that they can resell ,without being shafted.
Some of you have been hosting for over 10 years and the best prevention is Gmail? ".....but we got firewalls and 99.99 uptime..
yes, I guess you should be upset about attitude, but with people trying understand and avoid the problem?
Ok, now I'll turn on the fan, you all stand in front, and make sure you aim straight for it..
Peace
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09-12-2006, 03:39 AM #24Newbie
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Originally Posted by IHSL
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09-12-2006, 05:20 AM #25Web Hosting Master
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Originally Posted by oliveranch• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •