Thread: Paypal unauthorised access
09-09-2006, 08:04 PM #1Speaks his mind
- Join Date
- Jul 2005
- Australia - NSW
Paypal unauthorised access
Recently I had a client, who decided they want to use my service to send phishing emails, I'd detected the CGI email script, saw what email was about to be sent and suspended their account.
Less than an hour later I see a email from Paypal - the ex-client had made a dispute, (non receipt) I said I was unable to give them a refund as in the TOS and AUP in which the client had agreed to it said along the lines of "any bad stuff, and you're gone with no refund" - to put it in simple terms.
Client later replied with really abusive context that pretty much made him look like an idiot.
He closed the case.
Next day - I see a dispute for unauthorised access - on the same transaction! (Here I am thinking you can only make 1 dispute on 1 transaction).
I call Paypal, explain the situation.
2 days later, paypal requests information.
I give them the dispute number of the one in which he abused me.
And today, I win.
All over $8.
Man I'm mean.
But the moral of this boring story is - I read somewhere here that unauthorised access always wins - it doesn't, you have to provide information that goes against them, anything will do, such as the old case with abusive words, that allowed my win, as well as them using CGI email scripts.Recommended: Stablehost, Hivelocity, Fused
09-09-2006, 08:39 PM #2Web Hosting Master
- Join Date
- Mar 2005
It's amazing the work a host has to go through sometimes people don't realize. Although it's a small amount, it's good you stuck to your guns about it.Jim - 2Macs H-Sphere Web Hosting
Since 2001 - H-Sphere Clustered Shared Linux & Windows Hosting
Fully Managed Services| Custom Web Designs
Unconditional, 30 Day Money back Guarantee!
09-09-2006, 09:12 PM #3Web Hosting Evangelist
- Join Date
- Feb 2006
Unauthorized access does not win always... However, chargebacks always win. For example a customer decided he wanted to charge back the last 4 months of payment -> I had to pay $60 in chargeback fees for the $11.50 he had charged back !!!!! Paypal just entirely ignored my messages. Banks always decide chargebacks in favor of their customer so you can forget that. Nobody ever wins a chargeback case and you end up paying a fortune in chargeback fees for ridiculous amounts.
Last edited by glace; 09-09-2006 at 09:15 PM.