I am doing a survey to find out what features reseller want out of there reseller account an what problem they would like to have solved. better customer support more control better uptime. I am a new hosting company that is trying to find out what problem reseller are having so I can offer better service an attract more clients.
I think my reseller accounts are going to be a little different going to have more control over your reseller account.
Please let me know
Some features most resellers want :
- support support support as quick as possible and quality support
- uptime uptime uptime
- daily backups and disaster recovery
- as the reseller matures, he/she may opt for high availability clustered systems opposed to one server for all
- free billing software
- end user support
Well if put free then you gt bad support you get what yo pay for. An all the companies that have log web hosting are bad support. I looked at a survey of all the cheap hosting out there an they are rated bad they have bad support. So I would pay for someone high than low.