I've been a customer of ServerWizards for 7 months. I have been extremely pleased with their service, thus my review.
From small errors to large problems, ServerWizards has always been able to fix issues quickly and efficiently. They handle most of their support requests via tickets. I was a little worried about this at first, as I have had bad experiences with other companies and their ticket systems, however 90% of all of the tickets that I have submitted have been answered within 10 minutes and resolved shortly thereafter.
We had an issue with one of the hard drives on a server a couple of months ago, and ServerWizards was on the ball when it came to resolving the issue. They contacted the data center (SoftLayer) right away, and gave us several options on how we could proceed. The issue turned out not to be as bad as it could have been, but it was reassuring to know that ServerWizards was looking out for us.
The Good: Very fast responses to tickets most of the time; knowledgable and qualified The Bad: Not much, though their response time can be a bit slow in the middle of the night
I have also had experience with their new server setup and linux security plans. Servers are setup and optimized well, and we've never had an issue with security (knocks on wood).
So there's my review of ServerWizards. If you're looking for a server management company that you can trust; look no further.
What was wrong with the harddrive..
I have an issue with long long waits with it.
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You have an issue with long waits on your hard drive? Is that what you're saying? Our issue had to do with /var filesystem breaking every night for a few days, causing permission errors on exim and not allowing emails to be delivered. We had to run fsck everytime it broke to fix it. We thought it was hard drive failure, but it turned out to be far less serious. This was several months ago. Anyway, the point is that ServerWizards was on top of things when it happened. If you're having an issue with yours, you could get your server optimized and managed by them.