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  1. #1
    Join Date
    Mar 2004
    Posts
    36

    waiting on leassweb server, order was confirmed on 22/08 !!

    has anyone else had any problems recently with purchasing a server from leaseweb ???

    as server has been paid for since 22 august, surely this is far too long ??

    8 days ago they said they tried to put online but a part needing ordering and would take 2-3 days to come in. this stil leaves the last 5 - 6 days unaccounted for ?

    also very limited in replies from them at moment so if anyone from leaseweb reads this, i have emailed you again this morning, some information would be nice please ?? if part still hasnt come i, maybe worth a call to them to see what is going on !!??

  2. #2
    Join Date
    Dec 2004
    Location
    Beirut
    Posts
    599
    well , surely you need to call thats one.
    Second i personaly dont know how the company is , but if it takes you over 15 days to order, what are expecting when you have a problem?
    So again if this is all true, what are you waiting for? charge back and find another provider.
    POINTLeb Hosting Lebanese Hosting for the Middle East
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  3. #3
    Join Date
    Nov 2003
    Posts
    384
    i just received my LW box today with 12 drives and had to wait a couple weeks, too... there's always hope.

    I think they had to wait for raid cards

  4. #4
    Join Date
    Nov 2005
    Location
    Portland, Oregon
    Posts
    1,080
    We have had a few signups where the customer chooses parts which we do not have in stock, and our hardware vendor takes 4-5 days to ship it in. As long as we meet the deadline they are fine, but 16 days? Wow..
    VPSFuze.com - Performance should be noticeable - VPS Hosting at its best.
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  5. #5
    Join Date
    May 2006
    Location
    UK
    Posts
    237
    16 days is way too long, you should have contacted them in the first week.

  6. #6
    Join Date
    Mar 2004
    Posts
    36
    the reason i went with these is because i already have 1 server with them, so is more convinient to have 2nd with them too.

    think a phone call is the answer then, just have to wait till monday now as i dont get any support over the weekend.

  7. #7
    Join Date
    May 2005
    Location
    localhost
    Posts
    450
    No support over the weekend ?
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  8. #8
    Join Date
    May 2006
    Location
    UK
    Posts
    237
    Quote Originally Posted by Servers4me
    No support over the weekend ?
    It's not support related if i'm not wrong, it's related to sales/billing.

  9. #9
    It really depends, I have 3 servers with them. Sometimes i have to wait a few days, sometimes it's more than a week (worth it IMO, considering the price). But never this long.

  10. #10
    Join Date
    Sep 2003
    Location
    Amsterdam, NL
    Posts
    642
    Quote Originally Posted by chrisuk01
    also very limited in replies from them at moment so if anyone from leaseweb reads this, i have emailed you again this morning, some information would be nice please ?? if part still hasnt come i, maybe worth a call to them to see what is going on !!??
    Hi Chris,

    Please PM me from which email address you sent the mail, and we'll sort this out.

    Regards,

  11. #11
    Join Date
    Mar 2004
    Posts
    36
    have pmed ya

  12. #12
    Join Date
    Mar 2004
    Posts
    36
    hmm, so you send me 1 email this monring, saying -

    Hello,

    as far as I can see your server is online.
    If you experience any problems please let me know

    do you actually work at leasweb ? as its quite obvious to see the server isnt online !!

    ive replied to you 3 times today still with no further reply from you again!!

    its an absolute joke !

  13. #13
    Join Date
    Apr 2002
    Location
    Wirral/Cheshire/Meresyside
    Posts
    203
    our server came online with in 24 hours. Pm leaseweb id say
    http://www.gocre8.co.uk - Liverpool Web Design
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