I'm on a business package that says "daily backups" in the contract. But it appears in this instance they can offer me no restore at all - even for a month or so ago which would have been better than me having to reinstall all my apps.
I've asked but even Tech Support apparently don't have the reason for the failures, and the supervisor was "too busy to talk to me".
I'm not raising too much fuss since I've cancelled my contract with them and am moving my domain elsewhere, and I don't want them to delay it. Apart from this downtime their SQL servers have been unstable over the last few weeks.