I've been with them about 5 days and have had about 18 hours uptime
1) downtime now
2) downtime the other morning
3) the server they built me was flawed and made my sites so slow, had to email them about that
4) i know its unmanaged, but they do respond to some stuff, they installed cPanel incorrectly. i wasnt expecting them to install php scripts and crap like that, i know that, but is it to much to aks they install cPanel correctly since they installed it
I've since hired PlatinumServerManagement. They're EXCELLENT
but the thing that sucks is the most emails ive got fromt he and that is taking up my inbox is:
* SERVER DOWN ** SERVER DOWN ** SERVER DOWN ** SERVER DOWN ** SERVER DOWN *
I didnt post nor complained last couple times when my servers went down. But I cant stand it anymore, and it got worst when I asked CS what they are going to do about all those downtimes.
They copy-pasted me a stupid reply which answered nothing. And they even dared to defend themself from downtime 2 days ago (6+hours), they said its not network related but a power problem, so they are not to blame.
Who ever gave me that answer is a ........
So I wonder what they are going to copy/paste this time.
Hi looks like its only part of the network (have spoken with them). I would be expecting more downtime over the next few weeks due to the power problems some equipment might be damaged from it and finally go...
Just went to bed 3 hours ago. Then an SMS was sent to my cell phone waking me up. It was from my monitoring system. So I stood up because my servers may be overloaded. But now I see it`s just a network problem. And all I get now for waking up in the middle of the night is angry mails from my customers eventhough I am doing all I can for them Don`t tell me I need to employ sysadmins. I already do. But if a server is down for X minutes I asume that the sysadmins need my help to get it back on (i.e. it may be a billing or abuse issue that they can `t resolve without my help).
This was the small incident a few days after the big one.
This is a pattern I have reported here before.
It may just be me, but it does seem to happen that way.
Then we get six to eight weeks of no problems.
These incidents tend to happen in the first week of every month.
To be honest, my initial thought was also the toplayers, as it seemed only certain protocols were affected - ICMP seemed fine for the most part, but web/ftp/etc. were not. However, the Toplayers were fine - this was an issue with a Summit5i switch (it was not the whole datacenter that was affected, just segments serviced from this particular switch). I am still determining what exactly caused the problem (it may possibly be related to the power outage the other day, but I am not sure).