Results 1 to 25 of 25
  1. #1

    On-Demand Helpdesk : FREE

    We are excited to announce the Beta release of our on-demand helpdesk solution "SupportMagic"

    SupportMagic is an integrated support solution for companies that require communicating with their customers online. SupportMagic can be used by any/all department(s) within the organization such as ‘Sales & Marketing’, ‘Billing’, ‘Technical Support’ etc. for a better customer experience.

    The solution has five modules, namely:
    1) Helpdesk / Ticketing
    2) Live Chat
    3) Knowledgebase / FAQ
    4) Troubleshooter
    5) Reports
    In addition to the above, there are personalized features such as calendar, private messaging, dashboard & team notices.

    Here is a sample deployment:

    1. Support Center (default support page for your customers)
    http://test.codeserve.com

    2. Staff
    http://test.codeserve.com/staff.shtm
    user: vanhelsing
    pass: magic

    ***

    If you would be interested in deploying the solution for your website, please register at:
    http://register.supportmagic.com
    We manually review applications before approving them.

    note: Only active websites with traffic will be approved

    Thank You!
    BlackMonk : Build Your Own Local Portal

  2. #2
    Join Date
    Sep 2000
    Location
    Alberta, Canada
    Posts
    3,109
    Having been spoiled by a specific feature in a similar type script, nowadays I always look for it in others -- and seldom find it. This feature is the ability to show information to the Public and even more info for Members or Registered users.

    Does your script provide this?
    PotentProducts.com - for all your Hosting needs
    Helping people Host, Create and Maintain their Web Site
    ServerAdmin Services also available

  3. #3
    Join Date
    Oct 2003
    Location
    UK
    Posts
    3,375
    This is really good demo

    its like kayako but free! lol. Well done
    Cyber Host Pro Ltd - over 10 years in the UK hosting industry.
    Website Hosting | Reseller Hosting | Cloud VPS Servers | Dedicated Servers
    ★ WhiteLabel OnAPP Cloud VPS Reseller Program, Failover, 10Gbit SFP+ Dual SAN storage with Cpanel, Plesk & Windows server.
    www.cyberhostpro.com - UK Call Centre + 24x7 Online Chat

  4. #4
    Quote Originally Posted by Website Rob
    Having been spoiled by a specific feature in a similar type script, nowadays I always look for it in others -- and seldom find it. This feature is the ability to show information to the Public and even more info for Members or Registered users.

    Does your script provide this?
    I'll mark this as a "feature request" and probably include this in our next release.
    Thanks!
    BlackMonk : Build Your Own Local Portal

  5. #5
    Join Date
    Aug 2006
    Location
    Mumbai, India
    Posts
    94
    IMO the software is "too similar" to Kayako.
    Specialists in Kayako Applications - Implementation, Development, Customizations & Premium Support
    Website: http://www.supportskins.com | Twitter: @supportskins | Facebook: supportskins

  6. #6
    Join Date
    Jun 2005
    Location
    Internet
    Posts
    449
    Very good interface. Are you giving the license free
    for members who sign up ?

  7. #7
    Quote Originally Posted by Cool Surfer
    Very good interface. Are you giving the license free
    for members who sign up ?
    Yes, we are giving away free subscriptions at the moment.
    Thank you for the encouragement.
    BlackMonk : Build Your Own Local Portal

  8. #8
    Join Date
    May 2005
    Location
    Singapore | Hong Kong
    Posts
    636
    Is the demo site having problem.. try to access to the link provided but can't access show error
    Give them a chance = http://www.worldvision.org =

    Need a Server at Singapore | Hong Kong | Malaysia | Texas?
    Not to worry WE can HELP you ::: DirectAdmin on Linux Server :::

  9. #9
    Join Date
    Jan 2004
    Location
    UK
    Posts
    1,345
    I get the same problem a server error

  10. #10
    Join Date
    Oct 2005
    Posts
    261
    Let us know when the demo has been fixed!

  11. #11
    I'm very interested, but I get HTTP Status 500 error when I try to enter.

    Randall Aguirre
    <<Signature To Be Set Up In Your Profile>>
    Last edited by P-nut; 09-05-2006 at 11:01 PM.

  12. #12
    Join Date
    Jul 2003
    Location
    Québec
    Posts
    109
    I also have an error. thx
    :: SecureIP Solutions Web ::
    Montréal Web Hosting, Backup, Web and IT services
    http://www.SecureIP-Web.ca
    info[a]secureip.ca

  13. #13
    Join Date
    Oct 2003
    Location
    UK
    Posts
    3,375
    maybe they got done for ripping kayako lol.
    Cyber Host Pro Ltd - over 10 years in the UK hosting industry.
    Website Hosting | Reseller Hosting | Cloud VPS Servers | Dedicated Servers
    ★ WhiteLabel OnAPP Cloud VPS Reseller Program, Failover, 10Gbit SFP+ Dual SAN storage with Cpanel, Plesk & Windows server.
    www.cyberhostpro.com - UK Call Centre + 24x7 Online Chat

  14. #14
    Join Date
    May 2006
    Location
    Florida, USA
    Posts
    362
    Error 500 as well
    Host, YES!
    Reselling? Partner for profit instead!

  15. #15
    Join Date
    Sep 2005
    Location
    In canada
    Posts
    3,213
    Yup registration fails errors popup.

  16. #16
    Join Date
    Sep 2000
    Location
    Alberta, Canada
    Posts
    3,109
    As well as having problems accessing the "account" I was setup with, I seem to have burned myself in another way, with an assumption.

    Having made reference to a 'script' earlier in this thread, I assumed this was also a stand-alone script. Do'h

    Perhaps after Beta testing we will have access to this script as a stand-alone? No way I want our Support area hosted on someone else's Server.
    PotentProducts.com - for all your Hosting needs
    Helping people Host, Create and Maintain their Web Site
    ServerAdmin Services also available

  17. #17
    Join Date
    Jun 2004
    Location
    Dublin, GA
    Posts
    11

    Post

    Quote Originally Posted by DilChahtaHai
    We are excited to announce the Beta release of our on-demand helpdesk solution "SupportMagic"

    SupportMagic is an integrated support solution for companies that require communicating with their customers online. SupportMagic can be used by any/all department(s) within the organization such as ‘Sales & Marketing’, ‘Billing’, ‘Technical Support’ etc. for a better customer experience.

    The solution has five modules, namely:
    1) Helpdesk / Ticketing
    2) Live Chat
    3) Knowledgebase / FAQ
    4) Troubleshooter
    5) Reports
    In addition to the above, there are personalized features such as calendar, private messaging, dashboard & team notices.

    Here is a sample deployment:

    1. Support Center (default support page for your customers)
    http://test.codeserve.com

    2. Staff
    http://test.codeserve.com/staff.shtm
    user: vanhelsing
    pass: magic

    ***

    If you would be interested in deploying the solution for your website, please register at:
    http://register.supportmagic.com
    We manually review applications before approving them.

    note: Only active websites with traffic will be approved

    Thank You!
    Does this work with phpBB or vb, if so Ill take one, for free? Do I have to pm or email you to get one or just signup, let me know, thanks.

  18. #18
    Join Date
    Jun 2004
    Location
    Dublin, GA
    Posts
    11
    Just wonder if phpBB support will be added?

  19. #19
    Quote Originally Posted by supportskins
    IMO the software is "too similar" to Kayako.
    Is that because you design skins for kayako?

    I see no similarity at all.

  20. #20
    Looks Good and nice features ... good luck Support Magic

  21. #21
    We're back online!

    It was a app server configuration issue which has now been resolved. We're in the process of hiring full time server admins (in-house) so the server can be monitored 24/7. Please allow 3 weeks for the team to be in place.

    I'd like to thank everybody who have signed on.
    BlackMonk : Build Your Own Local Portal

  22. #22
    Quote Originally Posted by Elbow
    Just wonder if phpBB support will be added?
    Not in the near future.
    BlackMonk : Build Your Own Local Portal

  23. #23
    Quote Originally Posted by ThinkSupportAdmin
    Looks Good and nice features ... good luck Support Magic
    Thanks ThinkSupport!
    BlackMonk : Build Your Own Local Portal

  24. #24
    i have registered and hope to be accepted, looks pretty good!

  25. #25
    same here can't get it to come up
    Nobullservers
    Hosting with out the bull
    24/7 tech support

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •