A few people have asked this in other posts, not sure the need for a new one, but anyway, to answer your question, I think they are very reliable, so far I've had 100% up time, the customer support staff has been wonderful. To this point, they get a 10 out of 10 in my book.
Yes questions can be answered by customers, but answers from their staff provide a reasonable account of how they handle their customers, how easily you can get ahold of them and basically a general idea of how they do business...
Originally posted by Radon3k Keep in mind that they are new, and could only possibly have a few guys runnin the show, in which case you have to give them a lil slack because of the shortness of people.
Lots of us are short on people, thats no excuse, competing is competing, simple as that. It just depends how dedicated you are to make your dreams come true, i've given my customers a line right into my bedroom, if anything goes wrong, i dont care if i dont get sleep, they will get their support, and it's only happened 1 time, so its well worth it if you ask me. Only having 1-2 people is no excuse to leave emails going unanswered for days =\
Well if you guys don't want to give them the chance they deserve then so be it.
The chance they deserve? I don't have enough money to give everyone a chance so I have to try and make as smart a decision as possible. The new hosts who reply to queries right away and give full information about their facilities, staff, network, etc. probably deserve more of a chance.
I'm sure enough people will sign up because of low prices alone and then in a few months the rest of us 'poorer folk' who can't afford to lose money if it turns out badly will find out how they are.
You can't rate a company thats been around for a month, hell I wouldn't even say someone is reliable if they've only been around for a year. It takes years of service and experiences to accurately judge a company, at least in my opinion.
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Again, most of you already have your minds made up. I took a risk going with them, and I knew the risk and accepted it, and so far it's turned out to be a good decision. You guys wanted feedback from people who bought a server from them, and I'm giving it to you. If you don't like it, well tough, sorry, it's my opinion of them and their services.
Originally posted by Jag You can't rate a company thats been around for a month, hell I wouldn't even say someone is reliable if they've only been around for a year. It takes years of service and experiences to accurately judge a company, at least in my opinion.
But every company deserves a chance to prove themselves. RackShack and other below buck server companies were once starters too.