Results 1 to 12 of 12
  1. #1
    Join Date
    Nov 2003
    Location
    Chicago
    Posts
    570

    Question What Live Help Software do you use?

    I was wondering what Live Help Chat Software you use to help your customer? I have tried several, before signing up with www.providesupport.com ; I tried their free trial and I was very satisfied. They have a hosted license that is hosted on a very uptimed and performant server and the customizations and branding you can do are quite impressive.

    Not to mention that they have layers of pricing, which is very good for someone who is just starting up. They support crew is alwasy there, very technical and knowledgeable and very helpful at all times

    Please send some feedback if you use them and let us know your experience.
    Let's talk custom servers and reseller plans

  2. #2
    I also use provide suppot it is very exellent service.

  3. #3
    Join Date
    Nov 2003
    Location
    Chicago
    Posts
    570
    yes, you can say that again! very customizable and helpful support team.
    Let's talk custom servers and reseller plans

  4. #4
    Join Date
    Jul 2006
    Location
    New York
    Posts
    18
    I use Help Center Live by Ubertech and am very satisfied. I have their winapp that runs from my desktop and I can have all of my team use the software and it is great.

  5. #5
    Join Date
    Aug 2006
    Location
    Dallas, TX
    Posts
    20
    We currently use LivePerson (also known as Timpani). It's a fantastic Live Help software but it is rather expensive. The software that I like the most in the more 'reasonable' price range is ProvideSupport. We did not use it for very long (around 1 month before we switched to Timpani) however during that time we were very happy with it. There was a small issue with the software lagging and their customer support fixed it VERY quickly. I do not like Kayako's livehelp software at all, although it does seem to be a popular choice. It was very buggy when I used it, and I frequently lost chats with customers.
    ** ByteFortress Technologies ** - Instant Setup Remote Backup Solutions
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    ** TheByteShack.com ** - 'Gimmick-less' High Performance Webhosting Solutions.

  6. #6
    Join Date
    Nov 2003
    Location
    Chicago
    Posts
    570
    thanks for the feedback. I am very happy with them also.
    Let's talk custom servers and reseller plans

  7. #7
    Join Date
    Nov 2005
    Location
    Boston
    Posts
    816
    We use stardevelop LiveMessenger. It has suited us great so far.
    Dimension Servers / Toll-Free: 1-888-750-6942
    RapidSSL Cert Included with ALL Reseller & Ultra Accounts
    24x7x365 Unbeatable Technical Support!
    Shared CPanel Hosting // Reseller WHM Hosting Solutions

  8. #8
    Join Date
    Nov 2004
    Location
    Madurai, India
    Posts
    217
    i use sitechatter.com

  9. #9
    Join Date
    Sep 2005
    Location
    San Diego, California
    Posts
    865
    We too have been using ProvideSupport and I simply love it! It has a great interface and is very fluid and it's nice to be able to contact them via livehelp on their website most of the day for support.
    Othio Hosting - Private-Label cPanel Reseller Hosting
    True 24x7 Support | SSD Storage | cPanel+WHM | R1Soft Backups

  10. #10
    Join Date
    Aug 2006
    Posts
    193
    LiveChatNow! is good. It gives very detailed stats (on how the "client" came to the page etc.) I like it.

  11. #11
    I'm using kayako with live response winapp and loving every single moment of it.

  12. #12
    Join Date
    May 2004
    Location
    Punjab, INDIA
    Posts
    52
    Various ""Live Chat, Live Help, and Live Support for Websites" services are listed below.

    http://www.liveperson.com - Live Person
    http://www.providesupport.com - ************
    http://www.providesupport.com - ProvideSupport
    http://www.velaro.com - Velaro
    http://www.phplivesupport.com - PHP Live Support
    http://www.websitealive.com - AliveChat
    http://www.livechatnow.com - LiveChatNow
    http://www.boldchat.com - Bold Chat
    PHPKB Knowledge Base Software - Share information with your staff and customers.
    Trusted by NASA, 3M, Hitachi, CNN, VMware, Fujifilm, Top Universities & Government of USA, Canada & Australia.
    PHPKB, the smart way to manage your knowledge base.

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