I was wondering what Live Help Chat Software you use to help your customer? I have tried several, before signing up with www.providesupport.com ; I tried their free trial and I was very satisfied. They have a hosted license that is hosted on a very uptimed and performant server and the customizations and branding you can do are quite impressive.
Not to mention that they have layers of pricing, which is very good for someone who is just starting up. They support crew is alwasy there, very technical and knowledgeable and very helpful at all times
Please send some feedback if you use them and let us know your experience.
We currently use LivePerson (also known as Timpani). It's a fantastic Live Help software but it is rather expensive. The software that I like the most in the more 'reasonable' price range is ProvideSupport. We did not use it for very long (around 1 month before we switched to Timpani) however during that time we were very happy with it. There was a small issue with the software lagging and their customer support fixed it VERY quickly. I do not like Kayako's livehelp software at all, although it does seem to be a popular choice. It was very buggy when I used it, and I frequently lost chats with customers.
We too have been using ProvideSupport and I simply love it! It has a great interface and is very fluid and it's nice to be able to contact them via livehelp on their website most of the day for support.
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