Do you think Google don't give that? It's very frustrate!
Based on my experience with getting support for AdWords and from what I've heard from others trying to get support from Google, I'm not too worried. They directly make money from AdWords and don't provide the level of support that hosting customers expect. I don't think this will change for a free/low fee product.
It seems like Google throws hardware and developers at a problem, not support resources. For them to do the latter would be a big change in their thinking. I'm not saying they won't do it, but I think they'll be happy to get those hosting customers whose site/email isn't critical in the hopes they'll run AdSense on their sites or click on ads in their GMail so they can make some money off them.
Of course I could be wrong and the hosting world as we know it is coming to an end. Would that be a bad thing?
It is time for another round of "who is afraid of Google". This thread comes up every month or so. I find it surprising that folks are worried about Google with their toy page creator. Microsoft offers a free web site with a credible site builder and a free domain registration. It is even going to be free even after the beta.
I agree that giving personal service is an effective way to complete but it must make one at least pause for thought. Microsoft has a rather large promotional channel (MSN) where they can advertise their services for free. I would say this has the potential to be big.
What I cannot figure out is how they can support office live based only on advertising to the site authors. It is hard to believe that this really can cover their Melbourne IT bill for domain registrations. I guess the real goal is to move people into paying packages. On the other hand if it does not pay for itself, well let's just say they won't likely be in any danger of bouncing checks.
It's look like Microsoft & Google make a big bubble like in the past.
In the beging Microsoft write in the homepage that the basic package is free during and after beta and know they output this line from the homepage. They try to make the computer world very cheap and it's not going like that.
They destroy the market that hold them.
These developments will force 'follower' hosting companies out of the market, and force the better companies to innovate and deliver more value to their customers.
Ultimately that's a good thing.
What do you do to compete with a free service? Don't offer that service - differentiate yourself and offer something better. Corporate customers will always be willing pay for what the believe has value - vanilla hosting is a commoddity. However premium SLA's and personalised support - plus pre/post sales support to ensure customers are taking full use of the service from the company - are all things commodity providers like Google are unlikely to do.
Hosted Communication Services. Google will use commercially reasonable efforts to provide the Hosted Communication Services to Customer during the term of this Agreement. Customer agrees that Google may serve advertisements ("Ads") in connection with the Hosted Communication Services. Subject to the terms and conditions of this Agreement, Customer may use Google Apps to (a) provide End User Accounts to its End Users, and (b) administer such End User Accounts through the provided administrative console. Both parties acknowledge that an End User is a customer of both Customer and Google. Information collected by Google may be stored and processed in the United States or any other country in which Google or its agents maintain facilities. By using the Hosted Communication Services, Customer consents to any such transfer, processing and storage of information. Customer is solely responsible for monitoring, responding to, and otherwise processing emails sent to the "abuse" and "postmaster" aliases for Customer Domain Name(s); however, Customer acknowledges and agrees that Google may also monitor, respond to or otherwise process emails sent to such aliases for Customer Domain Name(s). Customer acknowledges that the Hosted Communication Services are not a telephony service and that the Hosted Communication Services are not capable of placing or receiving any calls, including emergency services calls, over publicly switched telephone networks. Customer agrees that any revenue generated by Google from the Ads or otherwise derived by Google from the Hosted Communication Services will be retained by Google and not be subject to any revenue sharing.
With Microsoft you even get a free domain name with your free hosting and free web site builder, all in exchange for a few ads (or $30 a month to get rid of the ads )
And we all KNOW how personal Microsoft is for support
New Idea HostingNO Overselling-Business-Grade, Shared Only! New-In House Design Team. High Speed & Uptime; , DIY Pro-Site Builder-Daily Backups-Custom Plans, All Dual Xeon Quad Intel servers w/ ECC DDR3 RAM SCSI RAID minimums. We Concentrate on Shared Hosting ...doing one thing and doing it VERY well
N.B. I have to admit to being confused by the offer and since the bookmark (above) does not seem to work and you have to search around to find the appropriate FAQ via this link I take the liberty of including the relevent FAQ here:
Q: Why is Microsoft Office Live Basics free?
A: Office Live Basics is offered at no charge through an advertising-supported model. Microsoft is allowing a select number of advertisers to place small, unobtrusive ads on a handful of member pages. Please know that our advertisers' content will not appear on the Web site you create for your own company.
Q: With an advertising funded service will I be barraged with banner ads? Top
A: No. We use a computer-driven process to help ensure that ads are relevant to your business' needs. No one ever reads your information to target ads and none of your information is ever provided to advertisers.
I know it is hard to believe but it seems they are offering free domain registration, free hosting and a site builder (as opposed to Google's page builder) for free. I am not saying that Google will never do the same but Microsoft is doing this now.