I have been going back and forth over email for a day now, waiting for hours each time only to get a reply from a tech support who clearly hasn't even READ the ticket before replying.
This is becoming a pattern with LT: I get a series of aggravatingly stupid replies before the issue gets escalated to someone intelligent.
Can anyone recommend an *unmanaged* provider with reasonably intelligent support? To preempt certain kinds of replies, I am perfectly capable of managing my servers, I'm talking about hardware or network issues that are out of my control.
adabok, I'd suggest contacting Jeremy, he goes by LTADMIN on these forums. I'm sure he'll do his best to help you out.... He's always generous with his time and quite helpful
It sounds like the original poster is looking for another company with competent support channels, not for another means of support at LayeredTech. To suggest that the original poster should use a public forum as a way to hold this company's feet to the fire is a slap in the face, if nothing else.
To the OP, good luck in your search.
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