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  1. #1

    Webhostplus Clients

    Just like all of you, I got the dreaded email saying that my 2 sites are gone and no backup is available to restore them. I'm curiuous what your next step will be. Mine is cancelling my services ASAP and moving to a host that actually does a backup. I can't believe the idiots are offering me a month free as compensation for losing all my data and hundreds of hours of work. I'm hoping everyone else affected takes their business elsewhere.

  2. #2
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    We are getting an avalanche of ex-netbunch customers, what happened?
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  3. #3
    Unfortunatly I was on a years subscription, but I have cancelled it and am on a new server already. I took a backup of all sites last week when they were up and down like a yoyo so its just gruntwork for me to get them all back and running the way they were. Guess the best thing is to cut your losses and post on all similar forums to avoid them like the plague.

  4. #4
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    Quote Originally Posted by Jedito
    We are getting an avalanche of ex-netbunch customers, what happened?
    .... other than 16 boxes getting hacked/wiped, the usual.
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  5. #5
    Jedito see the below threads

    http://www.webhostingtalk.com/showth...89#post4077789

    http://www.webhostingtalk.com/showth...=540957&page=3

    Basically they wiped all servers with no backups available for most people. They are saying they were hacked.

  6. #6
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    Quote Originally Posted by abrown1982
    Jedito see the below threads

    http://www.webhostingtalk.com/showth...89#post4077789

    http://www.webhostingtalk.com/showth...=540957&page=3

    Basically they wiped all servers with no backups available for most people. They are saying they were hacked.
    Seems like a nightmare for all the customers, hopefully most of the customers have an up to date backup.
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  7. #7
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    Quote Originally Posted by abrown1982
    Jedito see the below threads

    http://www.webhostingtalk.com/showth...89#post4077789

    http://www.webhostingtalk.com/showth...=540957&page=3

    Basically they wiped all servers with no backups available for most people. They are saying they were hacked.
    Ouch, stupid me, now I just realized where they were comming from.
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  8. #8
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    Yikes, I wish you much luck with your next host!

  9. #9
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    Quote Originally Posted by Jedito
    We are getting an avalanche of ex-netbunch customers, what happened?

    Yeah, here too.

    Does anyone know if there are any backups being restored or coming soon...or are they just "gone"?? We're getting conflicting reports from incoming customers - so we don't know if we should continue to try to get the data for them, or just give it up?

    --Tina
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  10. #10
    All we have is that alot of the backups are gone, for all we know its all of them or only a few.

  11. #11
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    I don't think anything can be considered reliable in regards to the information. I just think it is unfortunate that there are lots of people whom host sites that bring in a portion or all of thei income and those lives have been impacted.

  12. #12
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    Regarding the backups I think it would be safe to say they are gone as well. It sounds like who ever was in these servers had root access. That is just speculation though.

  13. #13
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    After dealing with WHP for quite a while now I am totally convinced that the whole email is a scam on their part.

    I can understand one server being attacked, but all of them?

    Anyway I am sure the server I was on is perfectly safe, simply because I don't think it is possible to attack an offline server (unless someone walks into the datacenter with a bit axe )

    Folks, if you don't have a backup you have no option than to start from scratch.

    And if you do then why haven't you moved yet?

  14. #14
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    Quote Originally Posted by Webberzone
    I can understand one server being attacked, but all of them?
    It's fairly common for bots to try to exploit entire IP ranges, I see no reason to doubt their reasoning.
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  15. #15
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    Quote Originally Posted by AH-Tina
    Yeah, here too.

    Does anyone know if there are any backups being restored or coming soon...or are they just "gone"?? We're getting conflicting reports from incoming customers - so we don't know if we should continue to try to get the data for them, or just give it up?

    --Tina

    As far as I know, nothing has been left there.
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  16. #16
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    Quote Originally Posted by AH-Tina
    Yeah, here too.

    Does anyone know if there are any backups being restored or coming soon...or are they just "gone"?? We're getting conflicting reports from incoming customers - so we don't know if we should continue to try to get the data for them, or just give it up?
    From what I can see, unless those incoming clients have their own backups, forget it. Their previous data is gone, gone gone, and it aint coming back.
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  17. #17
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    Unfortunately, that's what everyone is starting to realize.

    This, and other incidences like it, boldly outline the importance of keeping your own backups - even if you think your host is doing it for you.

    --Tina
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  18. #18
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    I would have to agree with Tina. This is real hard lesson learned if you lost your investment and hard work. Not only is it a good idea to have backups but to store them in a remote locations as well. On the other side the host should consider storing their client backups somewhere else besides the local server.

  19. #19
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    I uurks be to see a hosting company not even backing up to a RFC1918 server or a Fiber Array locally or remotly. I mean with the costs of Hard Drives at a fair range it could of saved this company thousands of dollars and lost revenue!

    I think every host here should learn from this hosts circumstance ALWAYS have a backup plan.
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  20. #20
    Luckily for me, I had a backup form June...still lost a couple month's work, but not a tragedy. I've been working on this particular site since 2001, so you can imagine the damange if I didn't have my own backup. My site is now with Hostgator and it's already up and running.

    What pisses me off is the fact that they're so silent and not giving us any updates. All I got from them is the stupid email saying that they lost my stuff including the backups...what a netbunch of idiots.

    Has anyone been able to cancel his/her account? how did you do it?

    thanks

  21. #21
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    Thats why you should always do backups yourself or get a host that does daily backups and you won't have to worry about things like that.

  22. #22
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    May 2006
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    wow, with all the bad input and reviews here I think its pretty safe to say these guys are finished. I notice I dont see any more of their staff posting here. I would be too embarrassed too

  23. #23
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    One mistake I seen WebHostPlus made was

    They had soo much money to spend, they just purchased companies after companies, after companies and all in all they ended up with too much customers to where they can't handle. Wasn't they good at one point? Before they started purchaseing all these hosting companies up? If I ever owned a company I would first search it to the company I plan to sell to and make sure they have a good rating, wouldnt want my hard working and earned clients to go bad.

  24. #24
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    Nov 2003
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    Interestingly some (most?) of the servers have been restored with no data loss, even though WHP claimed that their backups were gone.

  25. #25
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    try your server,

    some of them have come back up in the last few minutes

    like echo2 and echo6

    a save, and move would be in order? now! ;-)

    -larry

  26. #26
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    Quote Originally Posted by SecureServerTech
    wow, with all the bad input and reviews here I think its pretty safe to say these guys are finished. I notice I dont see any more of their staff posting here. I would be too embarrassed too
    To honest. Your completely right and I support your reply 150%, these guys are finished. I do agree with my own reply following yours however, they have too much customers or, and, well HAD too much customers they couldn't handle it and thats when things went down. Thats why when I choose hosting companies, I normally hit the smaller hosting companies to aviode these "careless customer" issues. I love to be cared about.

    Best of luck to ALL WebHostPlus Customers, may god help you.

    Frimon86

  27. #27
    backing up all my clients data just now

  28. #28
    My site was on

    Name Server: NS3.FAST-SERVERS.NET
    Name Server: NS4.FAST-SERVERS.NET


    Does anyone know what server that is?

    Thanks

  29. #29
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    Quote Originally Posted by David
    It's fairly common for bots to try to exploit entire IP ranges, I see no reason to doubt their reasoning.
    Yes, however typically if they needed to wipe a server and re-install it. That means it was a root compromise, which also means it was human intervention at some point. Ex-employee, unpatched systems, or maybe the cooling in the dc fried the drives.

  30. #30
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    Quote Originally Posted by comm
    Yes, however typically if they needed to wipe a server and re-install it. That means it was a root compromise, which also means it was human intervention at some point. Ex-employee, unpatched systems, or maybe the cooling in the dc fried the drives.
    Why does being rooted mean there was any human intervention?
    Bots and scripts can root something just the same.

    What's done after the rooting in most cases does include some intervention of sorts.

  31. #31
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    I read something around 16 servers had root access obtained and then everything removed. It seems more likely somone had root access or an ssh key on the servers.

  32. #32
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    Quote Originally Posted by David
    Why does being rooted mean there was any human intervention?
    Bots and scripts can root something just the same.

    What's done after the rooting in most cases does include some intervention of sorts.
    To gain elevated priv's in a unix or linux enviroment the bot or script would need to carry a payload which included a exploit. That exploit would either root the box through the kernel or services running on that machine. So infact some human intervention will be included after user level access is gained.

  33. #33
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    Quote Originally Posted by nbh1
    I read something around 16 servers had root access obtained and then everything removed. It seems more likely somone had root access or an ssh key on the servers.
    Maybe the root password on those machines were take from the password files or someones key was jacked on a owned workstation.

    However, I can see why they wiped the machine, but customers data? I don't see why they did that.

  34. #34
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    Quote Originally Posted by Jedito
    We are getting an avalanche of ex-netbunch customers
    Same here It's been like this for a few months ever since the netbunch takeover...

    I hadn't realised why the sudden surge until I saw the recent flood of posts complaining about whp...

    Hopefully, the people moving will make good informed choices about who they move to and don't just another host that will potentially end up treating you the same as netbunch...

    Good luck to you all!
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  35. #35
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    Quote Originally Posted by David
    I see no reason to doubt their reasoning.
    Well, after the countless lies WHP has been caught in on this forum, there is perfectly good reason to doubt everything WHP claims about anything.

    Occham's Razor again. The simplest explanation here is most likely true -- this is a scam. Of what nature is not relevant. With WHP's endless scams against the customers of countless hosting operations they've acquired, it is enough to simply recognize that this is yet another in a long, long series of scams these fraudsters have perpetrated.
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  36. #36
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    Will agree with BigBison totally on this one.

    WHP seems to be one big scam. Their support lies through their teeth.

    I was told my server was offline when I could login to cPanel. I was told it was online when it was offline.

    I was even told that all my sites were working, when I had only one site!

    Now, my account was deleted since I requested it, however they refused a refund because it was to the old merchant (netbunch)

  37. #37
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    Quote Originally Posted by comm
    Maybe the root password on those machines were take from the password files or someones key was jacked on a owned workstation.

    However, I can see why they wiped the machine, but customers data? I don't see why they did that.
    I agree. Someone apparently has something against WHP but they likely didn't do much harm to the host. More to the clients sites and businesses on those servers. I think this is what everyone forgets about. Real people! I don't mean to be corny but seriously... What did the people hosting their websites do to deserve having everything swiped from under their feet?

  38. #38
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    Mar 2004
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    Quote Originally Posted by nbh1
    What did the people hosting their websites do to deserve having everything swiped from under their feet?
    Nothing, but those people also had PLENTY of warning signs. WHP 'migration' plan is pathetic and their 'customer service' is a joke. Anyone who had even the slightest interaction with Netbunch or 1hostplan or any other company WHP bought after the purchase went thru absolutely found out how crappy they were. The real kicker is that WHP lost all their data or whatever and also lost all their money into the back pockets of the owners of WHP. Eventually enough people are going to complain and WHP will no longer exist. They'll just take the money and run.

    Get your data and domains out now.

  39. #39
    I was a stupid schmuck for not seeing the signs of what a lame-*** company they are when they became Mesopia/Netbunch. I have copies of my files, but thought my db data was being "backed up" everyday. I'm sorry, but backing up to the same box is not a backup, that is a copy. Anyway, I've learned my lesson the hard way. I am definitely leaving this "company" and going elsewhere. I am also considering suing as they misled customers to believing backups were actual backups. Anyone else instested in a class-action suit?

  40. #40
    What is fascinating about this "company", is that lack of giving a crap. I tried their 800 number, didn't work. Went to Web Host Plus' site and found a long distance number and called it. They had some prompt that if you were a Netbunch/Mesopia customer to check the website as they would update their site with info on the status of the recovery. They never did that. I also left them two voicemails that were never returned. I opened two trouble tickets, never got an answer. Basically left 100% in the dark throughout this whole process. And not once did they apologize!!!

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