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  1. #1

    Webhostplus Clients

    Just like all of you, I got the dreaded email saying that my 2 sites are gone and no backup is available to restore them. I'm curiuous what your next step will be. Mine is cancelling my services ASAP and moving to a host that actually does a backup. I can't believe the idiots are offering me a month free as compensation for losing all my data and hundreds of hours of work. I'm hoping everyone else affected takes their business elsewhere.

  2. #2
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    We are getting an avalanche of ex-netbunch customers, what happened?
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  3. #3
    Unfortunatly I was on a years subscription, but I have cancelled it and am on a new server already. I took a backup of all sites last week when they were up and down like a yoyo so its just gruntwork for me to get them all back and running the way they were. Guess the best thing is to cut your losses and post on all similar forums to avoid them like the plague.

  4. #4
    Join Date
    Dec 2001
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    Quote Originally Posted by Jedito
    We are getting an avalanche of ex-netbunch customers, what happened?
    .... other than 16 boxes getting hacked/wiped, the usual.
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  5. #5
    Jedito see the below threads

    http://www.webhostingtalk.com/showth...89#post4077789

    http://www.webhostingtalk.com/showth...=540957&page=3

    Basically they wiped all servers with no backups available for most people. They are saying they were hacked.

  6. #6
    Join Date
    Mar 2003
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    Quote Originally Posted by abrown1982
    Jedito see the below threads

    http://www.webhostingtalk.com/showth...89#post4077789

    http://www.webhostingtalk.com/showth...=540957&page=3

    Basically they wiped all servers with no backups available for most people. They are saying they were hacked.
    Seems like a nightmare for all the customers, hopefully most of the customers have an up to date backup.
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  7. #7
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    Quote Originally Posted by abrown1982
    Jedito see the below threads

    http://www.webhostingtalk.com/showth...89#post4077789

    http://www.webhostingtalk.com/showth...=540957&page=3

    Basically they wiped all servers with no backups available for most people. They are saying they were hacked.
    Ouch, stupid me, now I just realized where they were comming from.
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  8. #8
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    Jun 2006
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    Yikes, I wish you much luck with your next host!

  9. #9
    Join Date
    Feb 2001
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    West Michigan, USA
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    Quote Originally Posted by Jedito
    We are getting an avalanche of ex-netbunch customers, what happened?

    Yeah, here too.

    Does anyone know if there are any backups being restored or coming soon...or are they just "gone"?? We're getting conflicting reports from incoming customers - so we don't know if we should continue to try to get the data for them, or just give it up?

    --Tina
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  10. #10
    All we have is that alot of the backups are gone, for all we know its all of them or only a few.

  11. #11
    Join Date
    Aug 2006
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    101
    I don't think anything can be considered reliable in regards to the information. I just think it is unfortunate that there are lots of people whom host sites that bring in a portion or all of thei income and those lives have been impacted.

  12. #12
    Join Date
    Aug 2006
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    101
    Regarding the backups I think it would be safe to say they are gone as well. It sounds like who ever was in these servers had root access. That is just speculation though.

  13. #13
    Join Date
    Apr 2006
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    Mumbai, India
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    After dealing with WHP for quite a while now I am totally convinced that the whole email is a scam on their part.

    I can understand one server being attacked, but all of them?

    Anyway I am sure the server I was on is perfectly safe, simply because I don't think it is possible to attack an offline server (unless someone walks into the datacenter with a bit axe )

    Folks, if you don't have a backup you have no option than to start from scratch.

    And if you do then why haven't you moved yet?

  14. #14
    Join Date
    Oct 2003
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    Quote Originally Posted by Webberzone
    I can understand one server being attacked, but all of them?
    It's fairly common for bots to try to exploit entire IP ranges, I see no reason to doubt their reasoning.
    David
    Fused

  15. #15
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    Quote Originally Posted by AH-Tina
    Yeah, here too.

    Does anyone know if there are any backups being restored or coming soon...or are they just "gone"?? We're getting conflicting reports from incoming customers - so we don't know if we should continue to try to get the data for them, or just give it up?

    --Tina

    As far as I know, nothing has been left there.
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    DowntownHost LLC - In Business since 2001- West/Center/East USA - Netherlands - Singapore

  16. #16
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    Quote Originally Posted by AH-Tina
    Yeah, here too.

    Does anyone know if there are any backups being restored or coming soon...or are they just "gone"?? We're getting conflicting reports from incoming customers - so we don't know if we should continue to try to get the data for them, or just give it up?
    From what I can see, unless those incoming clients have their own backups, forget it. Their previous data is gone, gone gone, and it aint coming back.
    AussieHost.com Aussie Bob, host since 2001
    Host Multiple Domains on Fast Australian Servers!!

  17. #17
    Join Date
    Feb 2001
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    Unfortunately, that's what everyone is starting to realize.

    This, and other incidences like it, boldly outline the importance of keeping your own backups - even if you think your host is doing it for you.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  18. #18
    Join Date
    Aug 2006
    Posts
    101
    I would have to agree with Tina. This is real hard lesson learned if you lost your investment and hard work. Not only is it a good idea to have backups but to store them in a remote locations as well. On the other side the host should consider storing their client backups somewhere else besides the local server.

  19. #19
    Join Date
    Dec 2003
    Location
    Boston, MA
    Posts
    602
    I uurks be to see a hosting company not even backing up to a RFC1918 server or a Fiber Array locally or remotly. I mean with the costs of Hard Drives at a fair range it could of saved this company thousands of dollars and lost revenue!

    I think every host here should learn from this hosts circumstance ALWAYS have a backup plan.
    Axcelx Technologies - James
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  20. #20
    Luckily for me, I had a backup form June...still lost a couple month's work, but not a tragedy. I've been working on this particular site since 2001, so you can imagine the damange if I didn't have my own backup. My site is now with Hostgator and it's already up and running.

    What pisses me off is the fact that they're so silent and not giving us any updates. All I got from them is the stupid email saying that they lost my stuff including the backups...what a netbunch of idiots.

    Has anyone been able to cancel his/her account? how did you do it?

    thanks

  21. #21
    Join Date
    Nov 2005
    Location
    Michigan, USA
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    Thats why you should always do backups yourself or get a host that does daily backups and you won't have to worry about things like that.

  22. #22
    Join Date
    May 2006
    Posts
    1,398
    wow, with all the bad input and reviews here I think its pretty safe to say these guys are finished. I notice I dont see any more of their staff posting here. I would be too embarrassed too

  23. #23
    Join Date
    Oct 2005
    Posts
    835
    One mistake I seen WebHostPlus made was

    They had soo much money to spend, they just purchased companies after companies, after companies and all in all they ended up with too much customers to where they can't handle. Wasn't they good at one point? Before they started purchaseing all these hosting companies up? If I ever owned a company I would first search it to the company I plan to sell to and make sure they have a good rating, wouldnt want my hard working and earned clients to go bad.

  24. #24
    Join Date
    Nov 2003
    Posts
    682
    Interestingly some (most?) of the servers have been restored with no data loss, even though WHP claimed that their backups were gone.

  25. #25
    Join Date
    Apr 2006
    Location
    sw usa
    Posts
    190
    try your server,

    some of them have come back up in the last few minutes

    like echo2 and echo6

    a save, and move would be in order? now! ;-)

    -larry

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