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  1. #1
    Join Date
    Jun 2003
    Myrtle Beach, SC

    Colopronto down?

    My colopronto box is down, I've gotten no response from my support ticket, and traceroutes make it appear as though the whole facility may be affected:

    9 ( 41.478 ms 40.843 ms 40.755 ms
    10 ( 41.639 ms 40.369 ms 39.846 ms
    11 ( 40.372 ms 42.829 ms 42.065 ms
    12 ( 42.104 ms 40.600 ms 42.779 ms
    13 ( 40.861 ms 41.176 ms 41.197 ms
    14 * * *
    15 * ( 41.707 ms !H 41.368 ms !H

    Any other colopronto customers out there?
    Serverpronto appears to be unaffected.

    Same thing through a different upstream provider:

    9 ( 33.204 ms 33.080 ms 33.051 ms
    10 ( 34.020 ms 34.958 ms 35.462 ms
    11 ( 33.788 ms 33.015 ms 33.505 ms
    12 ( 33.985 ms 33.895 ms 33.355 ms
    13 * * *
    14 * * *
    15 ( 35.444 ms !H 34.218 ms !H 33.834 ms !H

  2. #2
    Join Date
    Jun 2003
    Myrtle Beach, SC
    Apparently there was a DDoS against a box in my network segment.

    My box is still not up though, as they rebooted it, and I'm now unsure why its not coming up. *sigh*

  3. #3
    Join Date
    Jun 2003
    Myrtle Beach, SC
    I may be talking to myself here -- but just for reference --
    Here is my whole colopronto support experience:

    box was down at 6am
    I noticed and submitted a ticket at 8:56AM:

    I awoke this morning to see my server is down or inaccessible. Could you please look into it and get back to me.

    Please don't hard reboot it unless necessary, as that caused hard drive inconsistencies last time.

    Posted on 30 Aug 2006 10:41 AM
    We have rebooted your server and no error at the console.

    Please let us know if you need any further assistance.

    Thank you.

    Posted on 30 Aug 2006 10:44 AM
    I'm still unable to ping or connect to my machine --
    A little bit ago I was unable to ping my gateway: (now I seem to be able to)
    Are there any network issues?

    Posted on 30 Aug 2006 10:59 AM
    There was a DDOS on a machine in your network. It has been resolved.

    The server is at a login prompt and all lights, including network link, are lit.

    Posted on 30 Aug 2006 11:23 AM
    hmm -- so this makes me think that my server was inaccessible because of the DDoS, and didn't need to be restarted. Now I'm not sure why I'm unable to get to it.

    Could you please connect the KVM to it so I can see if there is anything wrong with the box, and troubleshoot to see if it is somehow still network related?

    Posted on 30 Aug 2006 12:48 AM
    Ok,it is online now. I am not sure how it happened, but the network cable was in teh wrong interface.

    Posted on 30 Aug 2006 1:07 PM
    Thank you for figuring it out and getting my server back up -- however I'm very concerned first of all that my network cable was pulled, and second that the person then placed it back into the wrong spot, causing my box to be down for over 6 hours!

    Thsi is not the first time that this issue has arisen concerning it being plugged into the wrong jack in the back. I should've thought to do so before I sent the server, but could you please place a peice of tape over the incorrect network jacks in the back so that the cable is not plugged into the wrong interface in the future?

    Thank You

    Posted on 30 Aug 2006 11:16 PM
    That exactly what we did.

    Good day

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