If you want a professional registrar, avoid GoDaddy
Here is the story. I have had a domain with GoDaddy for about 3 years, with no problems ever on my account. A few months back, someone exploited a script that created a phishing site. They tried to contact me via phone (and they claim email), but the phone number was to an old phone and I NEVER received an email from them. Once I found out, I removed the content in a timely manner.
GoDaddy then suspended my domain, telling me I would have to pay a reactivation fee around $200 bucks, or pay about $75 and transfer the domain out. So I picked the cheapest option, and update my old phone number. I try to transfer to 2 registrars, both transfers failed. I finally called GoDaddy and they told me (after a great deal of time) that because I updated my phone number, I couldn't transfer out for x days. They created an elevated ticket to see what they can do about it, since I was supposed to get it transferred right away.
Well over a month has went by since they were supposed to get back to me, and I have been so busy I didn't realize it till tonight. The email said I should expect a reply within 24 hours. I remember well when I talked to a manager about this situation, he said something like "To us, the administrative fee isn't an important factor. What is important is that our system doesn't have phishing websites". My site is active, and is still at GoDaddy. Seems to me that all GoDaddy cared about was getting paid for this unfortunate event, as they won't respond.
Sigh, you're just the latest in a series of complaints about Go Daddy's practices. But...
you do get what you pay for.
Whomever you're eventually going to transfer to, make sure you read the registrar's
fine prints to hopefully avoid this problem. Unfortunately it's not going to get any darn
easier with more registrars taking active stances against spam, phishing, etc.
I have had my domain suspended twice for phishing sites but strangely on neither occassion have they mentioned any charges. On both occassions they did say they had tried to contact me, which is a crock because I was in all day and never got a single call.
I've moved now to namecheap, quicker and simplier interface without all the 'buy this and that' crap.