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  1. #1
    Join Date
    Dec 2003
    Location
    Chicago
    Posts
    475

    Why is AOL blocking emails from my server?

    Someone just emailed me from an AOL account and I tried to respond back and I got this error:

    PHP Code:
    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients
    This is a permanent errorThe following address(esfailed:

      
    FunKids73@aol.com
        SMTP error from remote mail server after end of data
    :
        
    host mailin-02.mx.aol.com [205.188.155.89]: 554-:
         (
    RLY:CH)  http://postmaster.info.aol.com/errors/554rlych.html
        
    554 TRANSACTION FAILED

    ------ This is a copy of the messageincluding all the headers. ------

    Return-
    path: <administrator@course-notes.org>
    Receivedfrom cnotes by server.course-notes.org with local (Exim 4.52)
            
    id 1GHsdx-0002Rw-6k
            
    for FunKids73@aol.comMon28 Aug 2006 20:43:57 -0500
    Received
    from 128.113.152.229 ([128.113.152.229])
            (
    SquirrelMail authenticated user administrator@course-notes.org)
            
    by 72.232.46.10 with HTTP;
            
    Mon28 Aug 2006 20:43:57 -0500 (CDT)
    Message-ID: <3194.128.113.152.229.1156815837.squirrel@72.232.46.10>
    In-Reply-To: <200608290101.343ca9172612@www.course-notes.org>
    References: <200608290101.343ca9172612@www.course-notes.org>
    DateMon28 Aug 2006 20:43:57 -0500 (CDT)
    SubjectReCourse-Notes.Org Community Contact Us Form Registration 
         Problem
    From
    administrator@course-notes.org
    To
    "vivalamusica7 @ Course-Notes.Org Community" <FunKids73@aol.com>
    User-AgentSquirrelMail/1.4.4
    MIME
    -Version1.0
    Content
    -Typetext/plain;charset=iso-8859-1
    Content
    -Transfer-Encoding8bit
    X
    -Priority(Normal)
    ImportanceNormal 

    This isn't an isolated incident either. I've noticed that this happens when I try to send mail to any AOL account. Any help would be great.

    Thanks,
    -Chris
    Course-Notes.Org

    US History US Government and Politics| Note Outlines Vocab
    Euro History Psychology Econonomics | Forum Study Guides

  2. #2
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    Hi,

    You'd have to give a call to AOL if you're the server admin, the cause for this could be many reasons. Take a look at http://postmaster.aol.com/ for info on the error codes.

    We've had to do this in the past, just call them and takes 2 days around for them to remove your IP from their blacklist.

    Cheers
    CirtexHosting Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003
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  3. #3
    Join Date
    Aug 2002
    Location
    Earth
    Posts
    1,802
    People where reporting e-mails from your server as spam, after a sum of such complaints, your site or server IP was block from sending mail to AOL.

  4. #4
    Join Date
    Nov 2003
    Location
    Florence, KY
    Posts
    604
    Yep get on their white list. You will get an e-mail every time an AOL user reports spam.

    Justin

  5. #5
    Join Date
    Apr 2006
    Posts
    46

  6. #6
    Join Date
    Jan 2003
    Location
    Orlando FL
    Posts
    1,342
    Sign up for their feedback loop, this will send the complaint emails directly to you instead of the postmaster.

    But before doing so set up a reverse DNS. There are tools on the link gave above http://postmaster.aol.com/ that explains a lot of what you should do.
    Jorge Campos | WBpro
    Web Building Professionals
    www.wbpro.com

  7. #7
    Join Date
    Jun 2001
    Location
    Denver, CO
    Posts
    3,301
    In the mean time, change the outbound IP of your MTA and your email should get through to AOL.
    Jay Sudowski // Handy Networks LLC // Co-Founder & CTO
    AS30475 - Level(3), HE, Telia, XO and Cogent. Noction optimized network.
    Offering Dedicated Server and Colocation Hosting from our SSAE 16 SOC 2, Type 2 Certified Data Center.
    Current specials here. Check them out.

  8. #8
    Join Date
    Nov 2003
    Location
    Newport Beach, CA
    Posts
    2,920
    Quote Originally Posted by wbpro
    Sign up for their feedback loop, this will send the complaint emails directly to you instead of the postmaster.

    But before doing so set up a reverse DNS. There are tools on the link gave above http://postmaster.aol.com/ that explains a lot of what you should do.

    This is definitely the right answer. I also suggest doing the same for Juno

  9. #9
    Join Date
    Aug 2002
    Location
    Earth
    Posts
    1,802
    Quote Originally Posted by Jay Suds
    In the mean time, change the outbound IP of your MTA and your email should get through to AOL.
    Not smart at all. The first thing a person needs to do is to find out the cause of the problem and FIX IT!

    If you just change IP, then not only that it does not fix the root cause of the problem, it makes it worse. Since such actions are done by spammers, when AOL will find out it is the same system, they will simply blacklist it totally and for extensive amount of time.

  10. #10
    Join Date
    Jan 2003
    Location
    Orlando FL
    Posts
    1,342
    Quote Originally Posted by AceWeb
    Not smart at all. The first thing a person needs to do is to find out the cause of the problem and FIX IT!

    If you just change IP, then not only that it does not fix the root cause of the problem, it makes it worse. Since such actions are done by spammers, when AOL will find out it is the same system, they will simply blacklist it totally and for extensive amount of time.
    Yes exactly, you ofcourse need to remove all ofenders from your server before proceeding. The feedback look helps you on that but you should always remove those accounts as soon as you receive complaints unless the emails are legitimate which also happens sometimes.
    Jorge Campos | WBpro
    Web Building Professionals
    www.wbpro.com

  11. aol arent exactly the best isp around it dont surprise me
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  12. #12
    Join Date
    Jan 2006
    Location
    San Diego
    Posts
    1,103
    Its a normal process with AOL, just follow the instruction on the link supplied to you in the email.

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