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  1. #1
    Join Date
    Aug 2006
    Posts
    67

    30 users in phpbb. Too much load for a resseler account?

    Hello,

    I have a phpbb which can get up to 30 online users. These 30 usually include search engine bots. Logged in users are rarely more than 10 and never over 15.

    It receives about 10.000 pageviews and about 200 new posts every day.

    I have a reseller account and the above forum is the only website that receives any significant traffic.

    Can such a forum be "too much" for a reseller account?

    After being for more than 3 years with that host I was basically forced to leave because my forum was supposedly overloading their 4 CPU server.

    Until now I was perfectly satisfied with that host (uptime was excellent, support was fast). Is what they did justified and what most hosts would do? Or should I reevaluate my opinion about them?

    Thanks

  2. #2
    Join Date
    Sep 2005
    Location
    In canada
    Posts
    3,213
    Well it could be that ur forums is out of date or some other issue like someone trying to hack ur forums or host overloading his server, but i dont think 10 users online would kill or overload server, maybe they got low ram on them.

  3. #3
    PHP scripts can cause strain on the server. But 15 users is quite reasonable, I do not see why the host would be having a problem unless they have overloaded their servers.

    Who are you currently hosted with?

    Maybe you need to find a premium host, or perhaps upgrade to a VPS.

  4. #4
    Join Date
    Jun 2002
    Location
    Toronto, Ontario
    Posts
    1,449
    Quote Originally Posted by zoom123
    Can such a forum be "too much" for a reseller account?

    After being for more than 3 years with that host I was basically forced to leave because my forum was supposedly overloading their 4 CPU server.

    Until now I was perfectly satisfied with that host (uptime was excellent, support was fast). Is what they did justified and what most hosts would do? Or should I reevaluate my opinion about them? Thanks
    We have several PHPBB/vBulletin customers that have more than 20-30 customers being online at the same time, and haven't really noticed a big problem on our servers. It may be that they did not want to take the chance, and finally said you'll have to move to keep their uptime and support fast. It maybe that they are hosting a lot more PHPBB customers with high usage on the same server.

    As for it being "right", if it states they can terminate service to you at anytime in their TOS, then yes, it's their right.
    Kaumil P.

  5. #5
    Join Date
    Jun 2006
    Location
    East Coast // NYC
    Posts
    1,693
    You can have the fastest server in the world, but if it's overcrowded then you really aren't getting much of that CPU. Shared or reseller doesn't make much difference. I would find a host that can offer low populated servers and I'm sure you won't have a bit of trouble with your forums until you hit about 50 users at one time.

  6. #6
    Join Date
    Jun 2002
    Location
    Toronto, Ontario
    Posts
    1,449
    Quote Originally Posted by MrRadic
    I would find a host that can offer low populated servers and I'm sure you won't have a bit of trouble with your forums until you hit about 50 users at one time.
    All it takes is one site to bring a server to a halt. If you have been with them for 3 years, and have not had a problem, just find another host and move on. Reseller plans don't really give you more CPU utilization. Find a host that knows how to balance loads and will help you and give you options if you outgrow the existing infrastructure; instead of just saying "bye".
    Kaumil P.

  7. #7
    I have a forum roughly the same size, and I rarely see the CPU go above 10%...
    Your host must be underpowered.
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  8. #8
    Join Date
    Apr 2001
    Location
    Paradise
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    11,868
    Mods or hacks may be the cause of this problem, a normal VB/PhpBB with no modifications shouldn't affect that much on a server like that.
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  9. #9
    Join Date
    Aug 2005
    Location
    Seattle, WA
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    1,167
    You shouldn't have a problem with 30 concurrent users on shared hosting as long as the server is in good shape.

  10. #10
    Join Date
    Aug 2006
    Posts
    67
    My forum doesn't have any mods that would affect performance. Just some visual things mostly. And the script is just one version behind, I don't think any hackers could be an issue.

    I think this is just how this host works. They offer you lots of bandwidth and space to make you believe you are getting a lot, but the amount of resources they allow to you is not analogous.

  11. #11
    Quote Originally Posted by zoom123
    My forum doesn't have any mods that would affect performance. Just some visual things mostly. And the script is just one version behind, I don't think any hackers could be an issue.

    .

    It's been a while since I've used phpBB, but they usually release the next version because of a security vulnerability. I don't know how they do it, but those guys can really code some holes!

  12. #12
    It could be that your username kept popping up in when they were troubleshooting a server load problem and they are incorrect. Or like someone else said, it was really causing a problem. If something is wrong in the script or more like a addon module any traffic at all might cause the server to crash, or heavily bog down. With 30 simultaneous users the site would be showing up in top on just about every refresh, but just that wouldn't mean that you were the cause. It would have been helpfull if they would have isolated the site to a spare box to make sure instead of just booting you or provide positive proof so you could troubleshoot it.

  13. #13
    Join Date
    Apr 2003
    Location
    New York
    Posts
    300
    "Only one version behind" type thoughts lead to compromised accounts/servers.
    The only reason they release updates is because they need to patch a security vulnerability that hackers can use, so always keep it up to date. Plus who knows, that next update might've had some hidden optimization in there and lowers CPU usage.
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  14. #14
    Join Date
    Oct 2005
    Location
    Kentucky
    Posts
    202
    That dosent make any sense to me, I had a forum with 100+ visitors at any given time and the server had absolutly no problem, they must be cutting themselves short, or they are lieing about their real server specs. Also be sure that there arent any errors in the php code, because that could cause unessicary usuage of the cpu, ram, connection, and diskspace
    DJ Anderson
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  15. #15
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    If you didn't change anything, and there's no sign of an odd usage/visitors peak, it may be that they recently changed some settings on the server, or upgraded certain software, and the end result is this overloading issue. Or it may be that they changed their "resources abuse" thresholds.

  16. #16
    Join Date
    Aug 2006
    Posts
    50
    A forum can bring some pressure to the CPU, we hosted a forum that usually had 40 members online but it was getting high cpu loads, sometimes with 61% peaks. Maybe its not you hosting company being unreasable but some misconfiguration or other issue that is bring the cpu up.

    Regards,

  17. #17
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,574
    Quote Originally Posted by zoom123
    Hello,

    I have a phpbb which can get up to 30 online users. These 30 usually include search engine bots. Logged in users are rarely more than 10 and never over 15.

    It receives about 10.000 pageviews and about 200 new posts every day.

    I have a reseller account and the above forum is the only website that receives any significant traffic.

    Can such a forum be "too much" for a reseller account?

    After being for more than 3 years with that host I was basically forced to leave because my forum was supposedly overloading their 4 CPU server.

    Until now I was perfectly satisfied with that host (uptime was excellent, support was fast). Is what they did justified and what most hosts would do? Or should I reevaluate my opinion about them?

    Thanks
    If your host is horrible then it's too much load. If you have a decent host then it shouldn't matter that much.
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  18. thats so true it depends on who you use

    i would personally say though that if you are willing to spend more you will get a better service.

    from past experience i prefer to pay more and get a better service than pay less and not be as good.
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  19. #19
    Join Date
    Aug 2006
    Posts
    50
    Sometimes you pay more and have the same problem.
    If you know that your site brings up the CPU Usage on the server its important to know how much average cpu your forum uses, after getting this information you should talk to different hosting providers informing them of the resources that you will need, a solution will be found for sure.

    Regards,

  20. #20
    Join Date
    Aug 2006
    Posts
    67
    There is nothing wrong with my forum. Thats their general policy. What they told me is: "Even for our Corporate plan the max users we allow is 30".

    I just wanted to know if Forums with over 30 years are indeed so CPU hungry that mosts hosts would not allow them on shared hosting. From what people say here it seems thats not the case.

  21. #21
    Join Date
    Aug 2006
    Posts
    50

  22. #22
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    "Even for our Corporate plan the max users we allow is 30".
    Maybe they're referring to the maximum database connections?

    In any case, I know that I would be looking for a way out of shared hosting once my forum would get to 50 users online, especially if I were using a budget host.

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