I had xehosting for about 20 days then the service was offline. I lost members, email etc. Ok this happens, however they disputed the amount of downtime and did not think there was anything wrong with being offline for what I believe was more than a week. Refund promised but never received. Don't use them.
I spoke to them on live chat. They said down time was 2 days ! I dont think so. I asked for the refund. Silence. Eventually they said I would see a refund in a few days. Nothing received. Enough time wasted. Moving on.