View Poll Results: How much customers to you lose a month?

Voters
48. You may not vote on this poll
  • 0

    31 64.58%
  • 1-5

    12 25.00%
  • 6-10

    3 6.25%
  • More Than 10

    2 4.17%
Results 1 to 25 of 25
  1. #1
    Join Date
    Jan 2002
    Location
    Florida. USA
    Posts
    370

    Exclamation How much customers to you lose a month?

    Its hard to keep all of your clients!

    Either you lose them to another host or they just go out of business and no longer need a host but how much do you lose?
    A static or dynamic state in which all forces or processes are in balance and there is no resultant change.
      0 Not allowed!

  2. #2
    Join Date
    Dec 2001
    Location
    Above The Clouds
    Posts
    7,223
    How many do we lose?

    We lose-100ish (as opposed to 100ish).
    Laurence Flynn @ HostNEXUS.com
    Managed WordPress Hosting Solutions
    Focused on speed. Obsessed with security.
      0 Not allowed!

  3. #3
    We are proud to report 0



    -Ed
    Last edited by Chicken; 06-10-2002 at 06:17 PM.
      0 Not allowed!

  4. #4
    Join Date
    Sep 2001
    Location
    Sirkali Rural Tamilnadu
    Posts
    738
    I lost 1 in my 10 months of hosting

    not that I haev too many anyhoo!
    I am now happily selling Natural Herbal Hair Oil - happy to be so far removed from technology!
      0 Not allowed!

  5. #5
    Hiya Motley Fool,

    I am Dana from arura.com. Sorry I had leave Valai.net . You installed IMP without cost for me and did your best to keep me. I asked for services that you couldn't provide without messing up your server, so the best solution was to find another host.

    I think you don't mind I send a copy of your last letter:

    "I will refund all of it within 30 days.

    I am a businessman and you are the customer, and I come from the old school
    where the customer is always right

    Again my apologies for the confusion and poor service levels
    "

    I wish your good luck.

    Dana
      0 Not allowed!

  6. #6
    Join Date
    Sep 2001
    Location
    Sirkali Rural Tamilnadu
    Posts
    738
    Dana,

    It is so nice of you to post this here and thanks for that!

    But I would still like to take the full blame for not understanding your expectations upfront; for me it's just the loss of a 25$ opportunity.

    For you it meant not being able to receive email for a day @yourdomain.com [and I kick myself hard for that lapse].

    I consider it poor service levels indeed

    Thanks a lot

    Balaji
    I am now happily selling Natural Herbal Hair Oil - happy to be so far removed from technology!
      0 Not allowed!

  7. #7
    Join Date
    Jan 2002
    Location
    Florida. USA
    Posts
    370
    We lose at least 1-3 customer a month.


    A static or dynamic state in which all forces or processes are in balance and there is no resultant change.
      0 Not allowed!

  8. #8
    Join Date
    Jan 2002
    Location
    Boston
    Posts
    5,014
    I would say roughly 1 every 3 months. Usually do to someone offering a little bit more for cheaper.. And out of the few that have left alot have ended up coming back a couple months down the road..
      0 Not allowed!

  9. #9
    Greetings:

    Our parent company looses approximately 1 to 2% per year of their hosting client base.
    ---
    Peter M. Abraham
    LinkedIn Profile
      0 Not allowed!

  10. #10
    Originally posted by OKIHost
    I would say roughly 1 every 3 months. Usually do to someone offering a little bit more for cheaper.. And out of the few that have left alot have ended up coming back a couple months down the road..
    that about sums it up...
    resellers find super cobalts dirt cheap, 6 months later they are back begging

    -Ed
      0 Not allowed!

  11. #11
    Join Date
    Jan 2002
    Location
    Florida. USA
    Posts
    370
    I cant believe someone voted that they lose more than 10 customers a month!

    They must be Arthur Anderson!

    A static or dynamic state in which all forces or processes are in balance and there is no resultant change.
      0 Not allowed!

  12. #12
    Join Date
    Nov 2000
    Location
    San Diego
    Posts
    3,407
    I cant believe someone voted that they lose more than 10 customers a month!
    We lose way more then this. It isn't the total number that you lose that matters, it is the churn rate and keeping it on or below industry standards that matters. The person who put 1 - 2% of yearly churn, I question that response. 2 - 4% seems like average monthly churn numbers. Meaning if you have 1000 customers, you should expect to lose 20 - 40 customers/mo.

    Also, you must count all loses. Not jusy the ones who move to new host, but count dead beats who are canceled for non-payment and people who just don't want a web site anymore. If you are losing more customers to other hiost, then you do to non-payment or going out of business, then that is when youhave a serious problem.

    Places with over 100,000s of customers lose 1000s a month.
      0 Not allowed!

  13. #13
    Join Date
    Oct 2001
    Posts
    363
    About 1 every 12 months.

    Good record so far.

      0 Not allowed!

  14. #14
    Join Date
    Aug 2001
    Posts
    311
    On average 1 every 2 - 3 months.
      0 Not allowed!

  15. #15
    Join Date
    May 2001
    Posts
    1,513
    Originally posted by dynamicnet
    Greetings:

    Our parent company looses approximately 1 to 2% per year of their hosting client base.
    The poll is moot. You can only view it properly in percentages like this customer responded, and UmBillyCord explained.
      0 Not allowed!

  16. #16
    Join Date
    Jan 2002
    Location
    Florida. USA
    Posts
    370
    chrisb

    Percentage can be divided in to a ratio to be broken down into a monthly amount!

    As a analyst I can tell you it means the same thing!

    A static or dynamic state in which all forces or processes are in balance and there is no resultant change.
      0 Not allowed!

  17. #17
    Join Date
    May 2001
    Posts
    1,513
    Originally posted by bahres
    chrisb

    Percentage can be divided in to a ratio to be broken down into a monthly amount!

    As a analyst I can tell you it means the same thing!

    I aint no analyst, but used to have a friend that worked for Arthur Anderson. Does that count?

    Talking about just the poll:
    How can you arrive at a percentage or a ratio with just one number? I.E., I lost 4 customers. Don't you also need to know the total amount of customers. That wasn't stated in the poll.

    No big deal. I only mentioned it because I get tired of many of the polls posted here that do nothing, yet I don't mind the polls that tell us "something", regardless of how accurate they might me.
      0 Not allowed!

  18. #18
    Join Date
    Dec 2000
    Posts
    447
    Originally posted by bahres
    [B]Percentage can be divided in to a ratio to be broken down into a monthly amount!

    As a analyst I can tell you it means the same thing!
    Never listen to an ANALyst
    Experience has shown they are usually wrong,
    that's for stock market analysts, anyway.........


      0 Not allowed!

  19. #19
    Join Date
    Jan 2002
    Location
    Florida. USA
    Posts
    370
    Aastra4 - " Good One "





    Chrisb - I get where your comming from.


    A static or dynamic state in which all forces or processes are in balance and there is no resultant change.
      0 Not allowed!

  20. #20
    Join Date
    Feb 2002
    Location
    England
    Posts
    677
    We usually lose around 1 a month, but as it has been said you cant always help it, IE. They go out business In my mind, its ok to lose a client as long as you dont lose them through bad service or support

    Client is always right ...
    dot5hosting.com
    chris@dot5hosting.com
    "We look after our customers, or someone else will"
      0 Not allowed!

  21. #21
    Join Date
    Jan 2002
    Location
    Florida. USA
    Posts
    370
    puggy106

    You hit the nail on the head!

    A static or dynamic state in which all forces or processes are in balance and there is no resultant change.
      0 Not allowed!

  22. #22
    Join Date
    Jan 2002
    Posts
    107
    Meaning if you have 1000 customers, you should expect to lose 20 - 40 customers/mo.
      0 Not allowed!

  23. #23
    Join Date
    Jan 2002
    Location
    Florida. USA
    Posts
    370
    v-rod

    That's a eye opener alright


    UmBillyCord is confused as usual


    A static or dynamic state in which all forces or processes are in balance and there is no resultant change.
      0 Not allowed!

  24. #24
    Join Date
    May 2001
    Posts
    1,513
    Originally posted by bahres

    UmBillyCord is confused as usual
    No, he isn't. I don't know what type of analyst you are, but UmBillyCord usually makes posts that are informative, logical, and right on point. You took one of his sentences from his post out of context. He was saying that if you lost 2-4% a month, and had 1000 customers, you would lose 20-40 customers... and that is 2-4%. Here is the relevant part that he posted.

    I question that response. 2 - 4% seems like average monthly churn numbers. Meaning if you have 1000 customers, you should expect to lose 20 - 40 customers/mo.
      0 Not allowed!

  25. #25
    Join Date
    Jun 2000
    Location
    Southern California
    Posts
    12,136
    Closed by request of the thread starter.
    HostHideout.com - Where professionals discuss web hosting.

    • Chicken
      0 Not allowed!

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