View Poll Results: How much customers to you lose a month?
- Voters
- 48. You may not vote on this poll
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0
31 64.58% -
1-5
12 25.00% -
6-10
3 6.25% -
More Than 10
2 4.17%
Results 1 to 25 of 25
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06-10-2002, 12:50 AM #1Aspiring Evangelist
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- Florida. USA
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How much customers to you lose a month?
Its hard to keep all of your clients!
Either you lose them to another host or they just go out of business and no longer need a host but how much do you lose?A static or dynamic state in which all forces or processes are in balance and there is no resultant change.0
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06-10-2002, 01:03 AM #2Web Hosting God
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- Dec 2001
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- Above The Clouds
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How many do we lose?
We lose-100ish (as opposed to 100ish).██ Laurence Flynn @ HostNEXUS.com
██ Managed WordPress Hosting Solutions
██ Focused on speed. Obsessed with security.0
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06-10-2002, 02:34 AM #3Newbie
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We are proud to report 0
-EdLast edited by Chicken; 06-10-2002 at 06:17 PM.
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06-10-2002, 06:04 AM #4Fool about Town
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I lost 1 in my 10 months of hosting
not that I haev too many anyhoo!I am now happily selling Natural Herbal Hair Oil - happy to be so far removed from technology!0
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06-10-2002, 06:21 AM #5Newbie
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- May 2002
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- 26
Hiya Motley Fool,
I am Dana from arura.com. Sorry I had leave Valai.net . You installed IMP without cost for me and did your best to keep me. I asked for services that you couldn't provide without messing up your server, so the best solution was to find another host.
I think you don't mind I send a copy of your last letter:
"I will refund all of it within 30 days.
I am a businessman and you are the customer, and I come from the old school
where the customer is always right
Again my apologies for the confusion and poor service levels
"
I wish your good luck.
Dana0
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06-10-2002, 06:43 AM #6Fool about Town
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- Sep 2001
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- Sirkali Rural Tamilnadu
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Dana,
It is so nice of you to post this here and thanks for that!
But I would still like to take the full blame for not understanding your expectations upfront; for me it's just the loss of a 25$ opportunity.
For you it meant not being able to receive email for a day @yourdomain.com [and I kick myself hard for that lapse].
I consider it poor service levels indeed
Thanks a lot
BalajiI am now happily selling Natural Herbal Hair Oil - happy to be so far removed from technology!0
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06-10-2002, 07:08 AM #7Aspiring Evangelist
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- Jan 2002
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We lose at least 1-3 customer a month.
A static or dynamic state in which all forces or processes are in balance and there is no resultant change.0
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06-10-2002, 10:39 AM #8Web Host :)
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I would say roughly 1 every 3 months. Usually do to someone offering a little bit more for cheaper.. And out of the few that have left alot have ended up coming back a couple months down the road..
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06-10-2002, 11:03 AM #9Web Hosting Master
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- Dec 2001
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Greetings:
Our parent company looses approximately 1 to 2% per year of their hosting client base.0
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06-10-2002, 11:03 AM #10Newbie
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Originally posted by OKIHost
I would say roughly 1 every 3 months. Usually do to someone offering a little bit more for cheaper.. And out of the few that have left alot have ended up coming back a couple months down the road..
resellers find super cobalts dirt cheap, 6 months later they are back begging
-Ed0
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06-10-2002, 05:57 PM #11Aspiring Evangelist
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I cant believe someone voted that they lose more than 10 customers a month!
They must be Arthur Anderson!
A static or dynamic state in which all forces or processes are in balance and there is no resultant change.0
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06-10-2002, 06:05 PM #12Web Hosting Master
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I cant believe someone voted that they lose more than 10 customers a month!
Also, you must count all loses. Not jusy the ones who move to new host, but count dead beats who are canceled for non-payment and people who just don't want a web site anymore. If you are losing more customers to other hiost, then you do to non-payment or going out of business, then that is when youhave a serious problem.
Places with over 100,000s of customers lose 1000s a month.0
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06-10-2002, 06:20 PM #13Aspiring Evangelist
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- Oct 2001
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About 1 every 12 months.
Good record so far.
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06-11-2002, 02:12 AM #14Web Hosting Guru
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On average 1 every 2 - 3 months.
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06-11-2002, 02:47 AM #15Disabled
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Originally posted by dynamicnet
Greetings:
Our parent company looses approximately 1 to 2% per year of their hosting client base.0
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06-11-2002, 04:25 AM #16Aspiring Evangelist
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chrisb
Percentage can be divided in to a ratio to be broken down into a monthly amount!
As a analyst I can tell you it means the same thing!
A static or dynamic state in which all forces or processes are in balance and there is no resultant change.0
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06-11-2002, 05:22 AM #17Disabled
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Originally posted by bahres
chrisb
Percentage can be divided in to a ratio to be broken down into a monthly amount!
As a analyst I can tell you it means the same thing!
Talking about just the poll:
How can you arrive at a percentage or a ratio with just one number? I.E., I lost 4 customers. Don't you also need to know the total amount of customers. That wasn't stated in the poll.
No big deal. I only mentioned it because I get tired of many of the polls posted here that do nothing, yet I don't mind the polls that tell us "something", regardless of how accurate they might me.0
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06-11-2002, 05:41 AM #18Aspiring Evangelist
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Originally posted by bahres
[B]Percentage can be divided in to a ratio to be broken down into a monthly amount!
As a analyst I can tell you it means the same thing!
Experience has shown they are usually wrong,
that's for stock market analysts, anyway.........
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06-11-2002, 06:17 AM #19Aspiring Evangelist
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Aastra4 - " Good One "
Chrisb - I get where your comming from.
A static or dynamic state in which all forces or processes are in balance and there is no resultant change.0
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06-11-2002, 06:27 AM #20Web Hosting Master
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We usually lose around 1 a month, but as it has been said you cant always help it, IE. They go out business In my mind, its ok to lose a client as long as you dont lose them through bad service or support
Client is always right ...dot5hosting.com
chris@dot5hosting.com
"We look after our customers, or someone else will"0
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06-11-2002, 07:23 AM #21Aspiring Evangelist
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puggy106
You hit the nail on the head!
A static or dynamic state in which all forces or processes are in balance and there is no resultant change.0
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06-11-2002, 08:52 AM #22WHT Addict
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Meaning if you have 1000 customers, you should expect to lose 20 - 40 customers/mo.0
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06-11-2002, 03:02 PM #23Aspiring Evangelist
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v-rod
That's a eye opener alright
UmBillyCord is confused as usual
A static or dynamic state in which all forces or processes are in balance and there is no resultant change.0
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06-11-2002, 05:35 PM #24Disabled
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Originally posted by bahres
UmBillyCord is confused as usual
I question that response. 2 - 4% seems like average monthly churn numbers. Meaning if you have 1000 customers, you should expect to lose 20 - 40 customers/mo.0
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06-11-2002, 06:24 PM #25Web Hosting Master
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Closed by request of the thread starter.
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